Quick Facts About Elegant Nails
Elegant Nails place has received a mix of positive and negative comments from customers. In order to analyze its strengths and weaknesses, we will consider the following aspects: pricing, quality of service, customer service, professionalism, and employee treatment.
Pricing:
One customer mentioned that the price for a gel refill with no design was considered high at $50. However, another customer stated that the prices were fair and worth it. It is possible that the pricing at Elegant Nails place may be higher compared to other nail salons in the Zachary area. This could be seen as a weakness, as customers may prefer more affordable options.
Quality of Service:
There were positive comments regarding the quality of service provided by the technicians. One customer mentioned that Holly did an amazing job on their nails, stating that it was the best ombre nails they had ever seen. Another customer praised Mary for turning their short, picked-at nails into "gorgeous, polished perfection." These positive feedbacks indicate that Elegant Nails place has skilled technicians who can deliver satisfactory results to their customers. This is a strength of the nail salon.
Customer Service:
There were mixed reviews regarding the customer service at Elegant Nails place. One customer mentioned that the staff was sweet and friendly, while another customer mentioned feeling rushed and receiving unequal treatment compared to other "preferred" clients. The negative experience described by the dissatisfied customer, who voiced their complaints to the owner, reflects a weakness in customer service. It is important for a nail salon to provide consistent and equitable service to all customers in order to maintain a positive reputation and customer satisfaction.
Professionalism:
One customer expressed their concern about the owner's professionalism in how she treated her employee in front of customers. The customer mentioned that the owner was rude and continued to talk in a rude manner despite being asked not to do so. This behavior by the owner is a weakness and can negatively impact the overall experience for customers. Professionalism is important in a service-oriented business, as it sets the tone for the entire establishment.
Employee Treatment:
Another customer mentioned their discomfort in witnessing the owner's treatment of her employees. They stated that the owner was rude to her employee in front of customers and bad-mouthed the receptionist. This is a significant weakness as it reflects a toxic work environment and could potentially impact the morale of the employees. Treating employees with respect and fairness is crucial for maintaining a positive work atmosphere and ensuring high-quality service for customers.
In conclusion, Elegant Nails place has strengths in terms of quality of service provided by skilled technicians and positive customer experiences. However, there are weaknesses in areas such as pricing, customer service, professionalism, and employee treatment. These weaknesses, particularly the concerns regarding customer service and employee treatment, need to be addressed by the management in order to improve the overall experience for customers and create a positive work environment for employees.
Best TL Reviews
The nails are pretty but 50 for a gel refill with no design is ridiculous. I will be heading back to The Nail Place by Pizza Hut. Only went there because I had a gift certificate. When I booked online the price stated 40 for a gel refill.
This was my first visit and it was a great experience. These ladies are so sweet and friendly. Holly did an amazing job on my nails — hands down the best ombré nails I’ve ever seen! Highly recommend Elegant Nails to anyone around the Zachary area :)
Nancy gave me THE best pedicure i have ever had!!! Her care and massage skills are unmatched in my experience. She gave a 15 minute in-depth foot massage, absolutely amazing. Mary did my manicure, and she made my nails turn out perfect! I came in with short, picked at fingernails because i have been so stressed out lately- and she turned them into gorgeous, polished perfection. This nail salon is one of the most meticulous and detailed salon i have ever been to. Mary and Nancy both were amazing. As I was checking out, Mary noticed i had a little piece of my cuticle messed up from the drill when she was finishing my nails off, and she clipped it right off before i left. Their prices are definitely fair, $50 for my manicure (tips with dip/gel top coat), and $45 for my pedicure (basic pedi), but absolutely worth every penny. Highly recommend! I will definitely be coming back!
Your customer service reflects your prejudice and your preference as to how you prioritize and serve your clients. You have a preference, and you take your time with those clients to assure their satisfaction. However, other clients are rushed and do not receive the same level of service. Dissatisfaction is an understatement as to the way my customer service was provided today. I booked an appointment with Holly two weeks ago. I arrived on time but she was with another client during my scheduled appointment time with her. I waited patiently for my service only to be rushed having my refill and pedicure done simultaneously, defeating the purpose of being able to relax and enjoy my spa service. However the "preferred" prioritized clients arriving after me, were serviced with professionalism, precision, patience and attention to detail. The entire experience was extremely uncomfortable for obvious reasons. I stopped the service before it was completed, voiced my complaints to Holly the owner, and I left.
Very friendly establishment awesome communication skills art work and talent was phenomenal the price point is on comparable in this area as well you should give them a try
I just had my nails done here. Their quality isn’t bad. They are a little more on the higher end than other places in Zachary though. My only issue was with the owner and her professionalism. She decided to treat her employee in a very rude way in front of customers and then proceeded to talk to her in a rude manner in front of customers, after her employee asked her not to talk in front and go to the back if there was still an issue, yet she continued. And then bad talked the receptionist to a customer! I will not return here. That is not the way you treat people and it was very hard for me to stand back and watch this. Shame on you for treating your employees in such a way.
Got a deluxe pedicure and acrylic fills done by Mary. She did a fantastic job. She's very professional & friendly.
I only suggest that you make an appointment.
Myself and husband walked in the get to pedis and a gel polish. They put me in a chair and my feet and water and left me there for over an hour. My water got cold, they didn’t even check to see if I was ok or if my water was cold. They went and started doing someone else’s nails and just left me there. Then when I got up to leave they argued with me about why I was leaving. They did do my husbands pedi and he said she was super rough and hurt him every time she touched his feet! I do not recommend this place at all
Place Pictures
Elegant Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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