Endless Nail & Spa

+1 770-436-4555

3599 Atlanta Rd SE # A12, Smyrna, GA 30080 United States of America

Open Today: -

Quick Facts About Endless Nail & Spa

Endless Nail & Spa place has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the establishment, let's analyze the comments provided.

Starting with the positive comments, it is evident that a majority of customers are highly satisfied with the quality of nail work provided by the technicians at Endless Nail & Spa. One customer mentions that they have been coming to this place for over a year and always love their nails. The customers appreciate the versatility of the nail technicians, being able to achieve different styles and lengths, as well as both solid colors and small designs. This indicates that the technicians are skilled and can cater to a wide range of customer preferences. The fact that specific technicians, such as Tony, Dilcia, Dean, Delsia, and Lynn, are mentioned by name shows that they have built a positive reputation among regular customers.

Additionally, several customers mention the great customer service and professionalism displayed by the staff. They appreciate the kindness and courtesy shown to them and feel like they are part of a welcoming and friendly environment. This indicates that the staff at Endless Nail & Spa knows how to make customers feel valued and appreciated. Furthermore, the positive comments emphasize the relationships built between the customers and the technicians, suggesting that the establishment has successfully created a sense of community and loyalty.

On the other hand, the negative comments shed light on potential weaknesses of Endless Nail & Spa. One of the most significant issues raised by customers is the rushed and subpar work performed by certain technicians. One customer reports experiencing rushed pedicures, with technicians skipping steps and not allowing the gel to cure properly. This highlights a lack of attention to detail and proper procedure, potentially resulting in an unsatisfactory outcome for customers. Another customer mentions that the rushed work made their overall experience unpleasant. This indicates that even if the quality of the nail work is superior, it can be overshadowed by poor customer service and rushed procedures.

Another weakness highlighted in the negative comments is the lack of dignity and respect shown to certain clients, specifically minorities. If true, this is a serious issue that could tarnish the reputation of the establishment. It suggests a lack of inclusivity and fairness in customer treatment, which can deter potential customers and harm the overall image of the spa. Customer service is crucial in maintaining a positive reputation, and any discriminatory behavior can lead to significant damage to the business.

Additionally, one customer mentions experiencing issues with the drying of gel polish, leading to a bubbly appearance. While this could be due to various factors, such as the application process or the quality of the products used, it indicates a potential weak point in the nail technicians' skills and attention to detail. Customers expect their nails to be flawless and long-lasting, so any issues with the final result can be detrimental to customer satisfaction.

In conclusion, Endless Nail & Spa place has a reputation for providing quality nail work and excellent customer service, as evidenced by the positive comments. The technicians are skilled and versatile, and they have built personal relationships with customers. However, weaknesses such as rushed work, lack of attention to detail, and incidents of disrespectful treatment towards customers, particularly minorities, have been reported. These weaknesses highlight the need for improvement in certain areas, such as enforcing proper procedures and ensuring equal treatment for all customers, in order to maintain a strong reputation and attract a diverse clientele.

Best TL Reviews

Have been coming here for more than a year now - I always love my nails!!! Whether I want short, long, mid length or a solid color or a small design. Great customer service and great techs. So many more nails to share but only chose a few. Definitely recommend Tony, Dilcia and the team.

I absolutely love this nail shop! In addition to quality nail work, they are very kind, courteous, and professional. I have been going here for about 5 years and feel like I’m a part of the family. Tony, Dean, Delsia, and Lynn are all great nail techs.

The experience began decent enough. Some of the staff were friendly and accommodating. Things quickly went downhill once our services began. My biggest issue was the rushed work and ambivalence towards actually taking care of customers. The pedicure techs that my daughter and I had were rushing and skipping steps.

The tech working on my daughter's pedicure literally did not allow the gel to cure underneath the gel lamp before rushing to the next coat. Her nails were literally underneath the lamp for 10 seconds before she added the next coat. I let her know this was unacceptable! Then she began speaking in her native language to the other tech. They were HORRIBLE!!! Rushing through their work made our experience unpleasant. Especially when the other techs appeared to actually enjoy their jobs and took great care of their clients. My nail tech corrected her behavior after I addressed her. She appeared to be following the lead of the other tech who was just really nasty. One bad apple can spoil a whole bunch! The owner REALLY needs to get this under control. We were just passing through after a shopping trip.

If you're in a hurry and like rushed work with horrible customer service then this is the place for you. If you like quality and a relaxing spa-like experience then stick with your usual nail salon. I also noticed that not all patrons are treated with dignity and respect by some of the techs specifically, minorities (black and brown clients). It's shameful. It's really the younger techs who lack customer service. We had a bad experience overall.

If the point was to have us never return, then they definitely succeeded. As I mentioned we were just in the area shopping. My usual nail salon is AWESOME! If you're reading this review my advice would be to spend your money where you're welcomed and treated with dignity and respect. Their loss.

Went in on a Saturday for a pedicure. Even though they were busy, I was seen right away. The staff is very friendly and their prices are reasonable. My pedicure was very relaxing and came out nice, will definitely be going back for other services.

I went during my break, I was seen very quickly, I paid $45 for a fill in and an hour once I left my nail on my thumb on my right hand was bubbly I guess it wasn’t dry ( gel polish ) and I came back once I returned to work it tuned it the same.

I was searching for a new nail tech since my old place isn’t good anymore and wow! I made an appointment for 6:15 and was seen by 6:30 they were busy but not packed. My nail tech TuTu was awesome I didn’t have to say how thin I wanted my nail she just knew! She file under my nails as well so I didn’t need to pick anything off ! She’s amazing this is hands down my best experience and a nail salon, she was so friendly. I love my nails can’t wait to come back next month! I got SNS manicure only for $50 can’t beat that at all!

Once again my husband and I had a wonderful experience at Endless. Pedicures and manicure for him, SNS for me. They go above and beyond to make you feel safe with dividers, constant cleaning, and masks on at all times. Would recommend if you need a relaxing break from the world.

I am picky, and I mean PICKY, and I have finally found my nail place! Dean and Trang are a power duo that do not disappoint. I have been going for over a year and I am so glad I found them!