Epic Nails Spa

+1 248-924-2705

20089 Haggerty Rd, Northville, MI 48167 United States of America

Open Today: -

Quick Facts About Epic Nails Spa

Epic Nails Spa has several strengths based on the comments provided. Firstly, the spa has recently undergone a change in management, and the new owners are praised for being super nice. This suggests that the owners prioritize customer satisfaction and are approachable and friendly. Additionally, the spa is currently running a 10% off promotion for new customers, which is a great incentive to attract new clientele.

The spa appears to have a diverse range of services, as mentioned in the comments. They specialize in various nail treatments such as ombre pink and white French tip nails, dip powders, pink and white sets, acrylic nails, and nail art. They also offer manicures, pedicures, and waxing services. This indicates that they cater to a wide range of customers, whether they are looking for simple nail maintenance or more intricate and creative designs.

One of the main strengths highlighted in the comments is the exceptional customer service provided by the staff members. Customers mention that the staff is professional, friendly, and attentive. This is important as it contributes to creating a welcoming and comfortable atmosphere for the customers. It also suggests that the staff is well-trained and knowledgeable in their respective specialties.

Another strength mentioned is the consistency in the quality of services and cleanliness of the spa. One customer specifically mentioned that they had tried several other nail salons in the area but found Epic Nails Spa to be the best in terms of consistent service quality and cleanliness. This indicates that the spa places importance on maintaining a high standard of cleanliness and hygiene, which is essential in the nail salon industry.

Several positive reviews highlight the skill and expertise of the nail technicians at Epic Nails Spa. Customers mention that their expectations were exceeded, with the technicians producing results that were even better than the Pinterest pictures they brought in for reference. This demonstrates that the staff is highly skilled and capable of delivering excellent nail services. Some specific technicians are also mentioned by name, indicating that they have built a reputation for providing exceptional service.

Despite the strengths outlined, there are also some weaknesses mentioned in the comments. One customer gave a two-star rating, praising the customer service but expressing disappointment with the quality of the work. They even posted pictures to illustrate their dissatisfaction. This suggests that there may be inconsistency in the quality of services provided by different technicians, with some not meeting customer expectations.

Another customer mentioned that their gel pedicure did not meet their expectations. They felt that the service was rushed and lacked attention to detail, leading to the polish chipping in less than two weeks. They expressed disappointment with the spa's response when they sought a remedy. This indicates that there may be some inconsistency in the level of service provided for different treatments, with the quality of their pedicures not meeting the customer's expectations.

In conclusion, Epic Nails Spa has several strengths such as friendly new owners, a diverse range of services, exceptional customer service, consistency in service quality and cleanliness, and skilled nail technicians. However, there are also some weaknesses to be addressed, such as inconsistency in the quality of services and attention to detail for certain treatments. Addressing these weaknesses and maintaining their strengths can help Epic Nails Spa provide a consistently excellent experience for all customers.

Best TL Reviews

This place is under new management and the new owners are super nice. Right now they have a 10% off promotion for new customers and the promotion ends on 4/23/22.

I had a wonderful experience. Jenny did my nails and she specializes in doing ombre pink and white french tip nails. She did an outstanding job! They have other staff members who specialize in manicures, pedicures, waxing, dip powders, pink and white sets, acrylic nails, and nail art.

The customer service was amazing. The staff members were professional. Needless to say, I will be a returning customer.

When I moved to this area, I tried different nail salons, looking for a place with consistent quality of services and cleanliness. Since I starting coming to Epic Nails 8 months ago, I won’t go anywhere else! I usually get a dip manicure and pedicure. Results always exceed my expectations (and they are high)! Everyone is friendly, and the place looks and feels clean. I go to Vicky, she always does a great job, and is a pleasure to chat with. The dip manicures I get typically last about 2.5-3 weeks, a true testament to her skill! If you’re trying to decide where to go, look no further, it’s a gem!

2 stars for great customer service. But the work is a no star I’ll let the pictures of her work speak for it. First time there because of a good review on google gave it a shot. I don’t complain or ask fo refunds if she was ok with her work and me leaving with those nails then maybe that’s the best she can do ????‍♀️ on to try a new nails place

Went in for a full set and a Pinterest picture I wanted my nails to look like, Jenny made them look better than the photo! I’m so happy and will definitely be back!

My favorite salon! Lisa always does an amazing job and makes me laugh the entire time. She is the best person to go to for ombré acrylics - I truly don’t know how she does it! Plus she is very quick without sacrificing quality ????

Pedicure was fine, but expected more of the manicure. It started chipping at day three. Photo is day five. Clean salon. Tech took the appropriate amount of time, not rushed.

Vicki did such a nice job on my nails today! Back massage chairs for the pedicure were so relaxing ????????

I went for a gel pedicure here. It was just okay. The water wasn’t very warm and it was rushed. They didn’t massage, they quickly rubbed the lotion in. They hardly did my cuticles and didn’t even push them back. Here is a picture in less then 2 weeks. Regular pedicures always last atleast 2 weeks this is gel and it’s already chipping. I called and have them a chance to fix it and they wouldn’t. $55 and one of the worst pedicures I’ve ever had. Save your money