Quick Facts About Exclusive Nails
Exclusive Nails Place has several strengths and weaknesses based on the comments provided. It is important to note that these comments represent the experiences of individual customers and may not necessarily reflect the overall quality of the salon. However, they can provide insights into areas where the salon excels and areas that need improvement.
One strength of Exclusive Nails Place is the quality of customer service. Some customers appreciated the attentiveness and communication of the staff, noting that they continuously checked if the customer was satisfied and ensured that the desired outcome was achieved. This indicates that the salon prioritizes customer satisfaction and strives to meet their needs.
Another strength is the skill and talent of the nail technicians. Several comments suggest that their nails looked fabulous and well-done. Some customers had positive experiences with the professionals, noting their expertise and good job in providing services such as pedicures.
The availability of appointments and the lack of waiting time is also mentioned positively by some customers. This indicates that Exclusive Nails Place efficiently manages its schedule, allowing customers to book appointments and minimizing waiting time. The presence of multiple chairs also suggests that the salon can accommodate several clients simultaneously.
On the other hand, the salon has several weaknesses that were highlighted by customers. One common complaint is the inconsistency in the quality of services. In some instances, customers pointed out that their nails were uneven, some nails were crooked, or designs did not meet their expectations. This suggests a lack of attention to detail and quality control by the nail technicians.
Hygiene practices and cleanliness are other areas of concern. Some customers mentioned observations that raised questions about the salon's hygiene standards. Examples include the nail technician accidentally making customers bleed, using disinfected cuticle nippers, and not using individual plastic lining in the tubs for each pedicure. These instances indicate a potential lack of adherence to proper hygiene protocols, which raises concerns about customer safety.
Another weakness is the issue of pricing and transparency. Customers mentioned instances where they were charged more than expected or where they were not informed about additional costs for certain services. This lack of clarity and unexpected charges can create frustration and dissatisfaction among customers.
One significant weakness mentioned in the comments is the overbooking and rushed services. Some customers experienced rushed services resulting in poor-quality outcomes. This indicates a lack of proper time management and a focus on profit over customer satisfaction. Overbooking also contributes to longer wait times and inconvenience for customers.
Lastly, there are instances where the behavior of the staff is seen as disrespectful or unprofessional. A comment mentions a nail artist mishandling a little girl's nails and displaying a negative attitude while the child apologized. Such behavior creates a negative impression for customers and can deter them from returning or recommending the salon.
In conclusion, Exclusive Nails Place has strengths in terms of customer service, skilled nail technicians, and appointment availability. However, there are weaknesses related to inconsistent quality, hygiene practices, transparency in pricing, rushed services, and occasional unprofessional behavior. Addressing these weaknesses would require improvements in attention to detail, hygiene protocols, communication about costs, time management, and staff training on professionalism.
Best TL Reviews
They had did good at 1st the lady but then the woman has too go on break I guess and a man took over. And my pinky nail is bigger then the other and my thumbnail is bigger then the other. Some our crooked. And then they didn't do the design I wanted.... Just not Happy that I paid $45.00!dollars and I'm not liked other people can go get my stuff done all the time. My hubby was treating me to this. And they messed them up. Which I'm not going to tell him that. It break his heart ????...
I honestly like my nails but for the experience, it was not worth 50 dollars. The lady who did my nails was really rough with the file and buffing block. When she started using the nail drill she kept hitting my lateral and proximal nail folds (sides of fingers and upper cuticle area). I know she didn't mean to but when I would jump in pain, she would apologize and keep accidentally doing it again which made me bleed.. another thing that was somewhat unsettling was when I came back from washing the nail dust off my hands she was using the cuticle nippers on her fingers before using them on mine. I don't know much about nail salons because I don't usually go but I'm pretty sure those are supposed to be disinfected between each customer. She was a really nice person and I won't include her information or work station because I don't think she needs to be called out, I would just appreciate if the company would work as a whole to improve the quality of customer service and care, Thank you.
So, I don't have my nails done often, but this is been steady my favorite place to go since I've been having my nails done at all, the lady that did my nails was great, she continuously asked if they were okay if this is what I wanted etc. And it was. This is my first time getting an ombre done, so they're not awful, the problem I'm currently having is that it's been 3 hours and one of my designs is already flaked off, I spent $80 including the tip today for a design to not even last a full day, two stars because I want to give them the benefit of the doubt cuz like I said my favorite place to go, but I'm super sad about this.
Went in for a pedicure and a full set. Pedicure started as soon as I got there two hours later, I am still sitting there waiting for them to finish the (what I thought and told them I wanted, which was regular black nail polish) polish. Was annoyed by this time when I went to leave they wanted to charge me $70 for the pedicure. I said why it was a regular pedi with regular polish only to be informed that the lady put gel polish on me so I still had to pay $50 for the service. I left without getting my nails done.
I was really pleased with this place. The woman who did my pedi did a great job. My nails looked fabulous. No waiting & lots of chairs. Good price. The only thing I didn't care for was that they don't use individual plastic lining in the tubs for each pedi. Other than that it was super.
They finally reopen then overbook! My nails look horrible because they rushed to do them. I just paid 40.00 for some nails i could have did at home with an acylic kit from Walmart. Usually this was a great place but now it's feeling different and very much more profit driven and less customer service. I don't know if i will return again, which is so sad considering before this mess i gave my business to them faithfully for my nails and feet every 2 weeks for 2 years now.
My regular nail salon was closed unexpectedly so for the first time in a few years I thought I'd give this one a shot again. After forty five minutes of waiting, one of the nail artists messed up a little girl's nails so badly that another nail artist approached her and told her she had to remove the polish from the client's nails. I couldn't see what was done but she kept telling her she had done it incorrectly and the finished product wouldn't look right. The little girl sat there apologizing to the nail artist, when she did nothing wrong, and the artist huffed and puffed and ignored her. I would have happily waited longer for something that is a walk in service but seeing that go down quickly sent me out the door.
Very nice there.they take good care of mother in law.
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Exclusive Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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