Quick Facts About Hair Design
Strengths:
1. Friendly and welcoming atmosphere: The salon is praised for its friendly and welcoming environment, which makes customers feel at home. This is important as it creates a positive experience for customers and encourages them to return.
2. Experienced and skilled staff: Some clients have mentioned that their hairstylist had a lot of experience and provided them with the exact haircut they desired. This indicates that the salon employs qualified and skilled staff who are able to meet customer expectations.
3. Good customer service: Many comments highlight the staff's willingness to help and provide suggestions on cuts and colors. This indicates good customer service and a willingness to go the extra mile to ensure customer satisfaction.
4. Expertise in color: Several comments mention specific hairstylists who are skilled in color, especially in achieving blonde shades. This suggests that the salon has expertise in color treatments and can cater to different color preferences.
5. Reasonable pricing: One customer mentioned that the price for the services received was reasonable. This is an advantage as it makes the salon more affordable and attractive to a wider range of customers.
Weaknesses:
1. Lack of cost estimation: One customer suggests that the salon should provide customers with an estimate of the total cost before beginning the service. This indicates a weakness in the communication process, as customers would appreciate knowing the total cost upfront.
2. Inexperienced stylist: A negative comment describes a bad experience with an inexperienced stylist who was not skilled at cutting hair. This suggests a weakness in the hiring and training process, as the salon should ensure that all stylists have the necessary skills and experience to meet customer expectations.
3. Refund policy: A customer who was dissatisfied with a perm treatment requested a refund but was not reimbursed by the owner. This reflects poorly on the salon's customer service and could lead to negative word-of-mouth and loss of potential customers.
4. Limited expertise: Despite positive comments about specific stylists, there is a lack of information about the overall expertise and skills of the entire staff. This leaves room for uncertainty for customers who are seeking specific services or styles that require specialized knowledge.
5. Negative customer experience: A comment expressing disgust with the salon and vowing to never return indicates a negative customer experience. While not fully detailed, this negative experience could damage the salon's reputation and deter potential customers from visiting.
In conclusion, Hair Design salon has several strengths, including a friendly atmosphere, experienced staff, good customer service, expertise in color, and reasonable pricing. However, there are also weaknesses that need to be addressed, such as the need for cost estimation, ensuring all stylists are experienced, improving the refund policy, and maintaining a consistently positive customer experience. By addressing these weaknesses, the salon can further enhance its strengths and improve overall customer satisfaction.
Best TL Reviews
They're very friendly and make you feel at home. The only thing that I would suggest is giving customers an estimate on total cost. I get that they can't fully until they know what they're doing. But once they talked to their customers and got everything situated I'd highly recommend they tell you the total.
Very disgusted with Hair Design salon.My daughter saw a young lady her name is Grace she is new to the salon she told me after the fact.Gave my daughter a perm the perm did not curl at all.I wanted a refund and to close this chapter.The owner of the salon would not reinvurse me.I will never go to that salon again.And I will let my friends and family know not to go to Hair Design.
Stylist was very inexperienced and bad at cutting hair. Will never go here again.
Have been going here to see Teresa since I have been little. She has been the only one to cut my hair that can get the layers like I like them. She as well as the other staff are always friendly and willing to help or give you suggestions on cuts/color. Highly recommend Teresa
This is the first place a friend suggested when I wanted to go blonde from dark brown hair. I couldn't be any happier with the results I have received from Misty. She has done a good job on helping me get a color I love, will go back anytime I need new color or something fresh. All the other staff here are really friendly and helpful also!
Great Salon! I needed a cut & color before my vacation and not only did Misty fit me in- she did a Fabulous job! I Love my hair! Shes Fun & easy to work with & great at what she does! My cut is perfect and the color is Gorgeous! I expected to pay a lot more & the price was very reas onable as well.Im very happy & I have a new salon ..I highly recommend it!
Super friendly people. Even with the major adjustments they've had to make I still felt very welcome and very comfortable. My hair stylist had a lot of experience and gave me the exact haircut on my first trip in there. Thank you thank you thank you!
Jill could work in any fancy big city hair salon, but she's right here in the great Northwoods with us. She is excellent with cut and color, and I've always been happy with the results.
Hair Design Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended