Quick Facts About Expression Nails
Expression Nails has received a mix of positive and negative comments, which can be used to analyze the strengths and weaknesses of the salon.
One strength of Expression Nails is the exceptional service provided by Kim. Customers have praised her for taking her time and ensuring they are happy with each step of the process. This attention to detail and customer satisfaction is a strength of the salon and sets it apart from others in the area.
Another strength mentioned by customers is the cleanliness and ambiance of the salon. The environment is described as nice and clean, creating a pleasant experience for customers. This attention to cleanliness shows professionalism and care for the customers' well-being.
Availability and efficiency is another strength highlighted by customers. Despite booking last minute, the salon had enough staff to accommodate multiple customers and provided fast and attentive service. This is important for customers who value their time and want to have their nails done in a timely manner.
On the other hand, there are several weaknesses mentioned by customers that need to be addressed. One common complaint is the lack of professionalism and derogatory behavior by staff members. Customers reported instances of staff laughing and making judgmental comments about customers and their preferences. This behavior is unacceptable and creates an uncomfortable environment for customers.
Another weakness mentioned is the poor quality of the nail services. Customers reported issues such as nails cracking, improper shaping, lumpy applications, and missing paint. These issues are indicative of a lack of skill and attention to detail by the nail technicians.
Communication is also highlighted as a weakness. Customers reported instances of staff members speaking in another language and making derogatory comments about customers. This creates a negative experience for customers who do not understand the language and feel disrespected.
Overall, Expression Nails has several strengths, such as excellent service, cleanliness, and availability. However, the weaknesses of unprofessional behavior, poor quality, and communication issues need to be addressed in order for the salon to improve and maintain a positive reputation. It is important for the salon to train their staff in professionalism, improve the quality of their services, and ensure clear and respectful communication with customers.
Best TL Reviews
I come here to have Kim do my nails every few weeks, and she always does such an amazing job! I definitely recommend her. She’s takes her time and always double checks you are happy after each step (which I’ve never had a salon do). By far the best nail place I’ve been to in Utah!
I used to love coming to this place but after my last experience I’m no longer comfortable coming here! It was my sisters first time and they laughed and joked about her hands not only that but also laughed when she showed them her reference picture throughout the whole experience they made judge mental comments and laughed together the lady doing my nails realized that I was bothered im pretty sure she should have taken the hit! Not only that not even a hour in with our nails they already started to crack in half ! I understand they were busy but still I feel like they could have done better!
I came to this salon based on the good reviews. Don’t trust them! I asked for gel color with a slight extension since my nails are short. The lady (claimed to have 17 YEARS of experience) said she could do the extension with dip… she ended up doing a full acrylic set. The shape was awful, nails were lumpy and half of my fingernails on every finger was missing paint. My cuticles were also covered in gel polish, and at one point she almost had me cure my nails with a whole drop of paint off the side of my thumb. I asked her to fix them, so she did 1 stripe of gel polish on only 2 of my nails that was missing a section. The fix looked worse than just having them only half done. I had these done only last week and went to another salon today to have them removed. My nails are destroyed.
We booked last minute on a Saturday, and they had plenty of staff to do 3 manicures, even with other people still there!
The environment was so nice and so clean. They really took time to be meticulous about every single part of the manicure. My nails turned out so PERFECT!
I could not recommend this place enough!!! Definitely coming back ????
I got a gel pedicure with Expression Nails yesterday. It was a great experience! They had a wide variety of colors, the salon was very clean and had a good ambience, and the woman who did my pedicure was awesome. The massage was great and I only got the basic pedicure. Definitely getting the deluxe when I go back!
Excellent service! They did a wonderful job with mine and my friend’s pedicure! We did not have to wait at all when we arrived around 2 pm! The staff treated us very well: they were fast, efficient and very attentive to the customers. Will definitely be coming back!
Went in for a pedicure and I clearly look Vietnamese but I spoke English to them. I was not being picky or complicated at all I just said I wanted my toes filed square. Then the ladies started talking about me in Vietnamese about how I’m being picky. I could tell the lady doing my toes didn’t know what she was doing at all. I would not recommend this salon to anyone.
This place is greater SLC’s best kept secret! Terri is amazing. She’s a true artist! I’m so happy with my nails & I’m incredibly particular. Great prices too. I’m impressed.
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Expression Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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