Fancy Beauty Supply

+1 305-438-9325

1490 NW 3rd Ave #109, Miami, FL 33136 United States of America

Open Today: -

Quick Facts About Fancy Beauty Supply

Fancy Beauty Supply has received both positive and negative comments from customers, providing insights into the strengths and weaknesses of the store.

One of the strengths highlighted by customers is the friendliness and helpfulness of the staff. Multiple comments mention the guy working at the store being friendly and super helpful, providing excellent customer service. This is a valuable strength as it creates a positive and welcoming atmosphere for customers, making them feel comfortable and satisfied with their shopping experience. The staff's willingness to help and their friendly demeanor can contribute to building customer loyalty and positive word-of-mouth.

Another strength mentioned is the selection of products, particularly in the hair and beauty category. Customers appreciate the wide variety of options available, such as hair for passion twists, eyelashes, wigs, hot combs, and curling irons. The availability of different styles, colors, and sizes caters to diverse customer needs, ensuring that customers can find the products they are looking for. Additionally, the store provides sample size products, which can be beneficial for customers who prefer to try out products before committing to full-size purchases.

Furthermore, the store being family-owned is seen as a strength by a customer. This indicates a sense of personal touch and dedication to the business, which can create a more intimate connection with customers. It suggests that the store is run by individuals who genuinely care about the satisfaction of their customers.

However, the store also has some weaknesses that have been pointed out by customers. One weakness is the lack of availability of certain products. In one comment, a customer mentioned that they spent only a few minutes at the store because the items they were looking for were not in stock. This can be frustrating for customers who have specific expectations or urgent needs, as they may have to go to other stores to find what they are looking for. Maintaining a consistent stock of popular items can enhance customer satisfaction and prevent them from going elsewhere.

Additionally, there have been complaints about the behavior of a specific employee. One customer mentioned feeling followed and wrongfully accused of stealing, which created a degrading and uncomfortable experience. Another comment states that the employee is rude and discriminatory towards black customers, causing problems and using inappropriate language. Such behavior from an employee reflects poorly on the store and can negatively impact the overall shopping experience. It is important for the store management to address these issues promptly, as it can damage the store's reputation and lead to loss of customers.

Another weakness highlighted by a customer is poor customer service. The customer mentioned receiving bad customer service and encountering rudeness from the staff. This can greatly impact the overall shopping experience and leave customers feeling dissatisfied and unwilling to return. Consistently providing excellent customer service is crucial for any business and requires proper training and a customer-centric approach.

In conclusion, Fancy Beauty Supply has strengths in terms of friendly and helpful staff, a wide selection of hair and beauty products, and being a family-owned business. However, weaknesses include the lack of availability of certain products, inappropriate behavior of an employee, and poor customer service. Addressing these weaknesses and bolstering their strengths can help enhance the overall customer experience and satisfaction at Fancy Beauty Supply.

Best TL Reviews

I got some hair for passion twists and honestly I've gotten so many comments. Can't wait to come back again... the guy was friendly and super helpful!I found it to be perfect for all my hair needs!

Very helpful & friendly service. I recommend you stop here for your beauty needs.

I went there for the first time and was there for 5 minutes maximum because they didn’t have what I was looking for. The man working there followed me around the store under the guise of being helpful and I genuinely thought he was trying to help until he accused me of stealing on the way out.

I obviously let him check my bag as soon as he asked and of course he found nothing.

It felt degrading and it would have ruined my afternoon if I had let it.

Really good selection of eyelashes! Nice fake lashes mink, wispies, thick, extra thick. Brazillian hair bundles every color. Sample size products if someone else is doing your hair so you don’t have to buy full size. Hot combs, curling irons etc.

He has a really nice selection of wigs!!! human hair, synthetic blend, human synthetic blend, remy bundles, my wig was $500 for human hair, but in my opinion I think it’s human/synthetic blend. It was a little thin 3 days into wearing it so if you can add your own bundles into the wig, do that! If not; be careful when you brush it, and give it a razor cut for 2nd time use. Also I bought a bunch of products and he charged me 3x for the same product so it added an extra $60 to my bill. It’s just because he is extremely helpful and made a mistake that I didn’t see and was unable to go back and fix it.

When it comes to the 305 and the best hair & beauty products, Bill is the TRUTH!!!! Fancy Beauty Supply!!! Thank you got bring my go to for all of my favorite products!!!!

Bill is the man!!!!!????????????????

The guy that's work at the fancy Beauty Salon store he do not like black people he is very rude he is nasty to all his customers he calls too many problems with people. And every black person that come in the store he say get the F out of my store and he think everybody is friendly with him and everybody is not friendly with him.

I had a great experience here. We were visiting from out of town and found it on yelp. It's family owned and staff gave excellent customer service. Bill helped us find everything we need and gave input as needed. Definitely come here for all your hair, wig and accessories needs!

The dude who was there gave me bad customer service .. then i was otp with a friend trying to get something from the store and he started being rude . I wont be going over there anymore . Dont recommend .