Quick Facts About Fancy Nails & Spa
Fancy Nails & Spa appears to have a mix of positive and negative feedback from customers. In order to analyze their strengths and weaknesses, let's start by examining the strengths based on the provided comments.
Strengths:
1. Friendly and pleasant staff: Multiple customers mentioned how the employees were friendly, funny, and genuinely happy to see them. This creates a positive atmosphere and makes customers feel welcomed.
2. Efficient service: One customer mentioned that the staff provided efficient service. This indicates that Fancy Nails & Spa values their customers' time and strives to complete the services in a timely manner.
3. Good job on feet: One customer specifically mentioned that they did a good job on their feet. This indicates that the salon is capable of providing quality services for pedicures.
4. Meticulous and careful work: Another customer expressed satisfaction with the careful and thorough work done on their nails. This suggests that the staff pays attention to detail and strives for quality results.
5. Positive long-term results: A customer mentioned that they never had any issues with their gel nails, even weeks after the service. This indicates that the salon uses quality products and techniques that lead to long-lasting results.
Now, let's move on to the weaknesses based on the provided comments.
Weaknesses:
1. Inconsistent quality: One customer mentioned a negative experience with their nail service, stating that the lines on the nails were too big and felt like bubbles. This suggests that there may be inconsistencies in the quality of the nail services provided.
2. Lack of attention to customer preferences: The same customer mentioned that the staff did not ask about the desired nail length. This indicates a lack of attention to customer preferences and potentially poor communication with the customer.
3. Lack of care for teenagers' nails: Another customer expressed dissatisfaction with how their teenager's nails were handled. They mentioned that the cuticles were cut badly, raising concerns about potential infections.
4. Limited response to complaints: The customer who complained about the cuticles called the salon, but the response they received was only an apology and a promise to be more gentle. This suggests that the salon may not have a robust system for addressing and resolving customer complaints.
In conclusion, Fancy Nails & Spa appears to have several strengths, including friendly staff, efficient service, and the ability to provide meticulous and long-lasting results. However, some areas of weakness are evident, such as inconsistent quality, a lack of attention to customer preferences, and limited response to complaints. By addressing these weaknesses, the salon has the potential to improve overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
The man did not even ask the length I wanted… the lines are wayyyyyyyyyy to big and they feel like bubbles on my nails I wanted longer but I guess that did not care… I paid 50 dollars on this.. definitely do not recommend but the man was nice..
They took great care of my mom and I during a little self-care outing. My mom doesn't like to go by herself but she said she will now! They were friendly, funny, and efficient. I live in Orange County, CA and I'll be back here every time I come back to visit my parents. :)
They did a good job on our feet but they were horrible with my teenagers nails! I don't recommend at all! They cut her cuticles so bad. The doctor is afraid of infection!
UPDATE... I called like they asked all they said was sorry we will tell him to be gentle
Wow!! five star experience from start to finish. They were able to fit both my mom and myself in and did the most amazing job on our nails and toes in a beautiful, bright space! 10/10
Amazing place! Thank you for always doing a beautiful and meticulous job on my nails. Always a full set and gel. Very impressed and will be going back.
I came in to get my nails done for an upcoming vacation and they did an amazing job! They did a very nice job, being very careful and thorough. I love my nails!
I LOVE Fancy Nails, even my husband enjoys a good pedicure. ????????????
I LOVE LOVE LOVE this nail salon! The women are so pleasant and friendly and seem to be genuinely happy to see you. I never have any issues with my gel nails, even weeks later!
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Fancy Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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