Finesse Desserts Walsall

+44 1922 624941

Gallery Square, Marsh St, Walsall WS2 8LN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Finesse Desserts Walsall

Finesse Desserts in Walsall Place has received both positive and negative comments regarding the overall dining experience. In order to evaluate the strengths and weaknesses of the establishment, it is important to consider the following aspects:

1. Food Quality: Multiple comments mention that the desserts at Finesse Desserts taste really good and are delicious. The varied options available, such as Reeses peanut butter cookie dough and monster shakes, are mentioned as highlights. This indicates that the desserts are a strength of the place.

2. Slow Service: Several reviews mention dissatisfaction with the slow service. Dishes were brought out one or two at a time, and drinks were served individually later. One comment even states that they had to wait 30 minutes for their crepe and shake to arrive. This reflects a weakness in the service provided by the establishment.

3. Counter Ordering: It is mentioned that there is no table service, and customers have to go to the counter to place their orders. While this may not be a major issue for some, it can be seen as a drawback for those who prefer table service and a more traditional dining experience.

4. Decor and Ambiance: The decor of Finesse Desserts is praised in the comments, with mentions of a nice atmosphere and a cozy place to hang out with friends and family. The clean and bright facilities, along with the availability of USB phone charging points, are also mentioned as positives. This suggests that the ambiance is one of the strengths of the place.

5. Music Volume: Some reviewers note that the music inside the establishment was too loud and had to be turned down in order to hear when ordering. This demonstrates a weakness in the attention to detail regarding ambiance and the comfort of customers.

6. Staff Interaction: Feedback on staff interaction is mixed. While one comment mentions a lovely, friendly, and polite woman serving at the till, another comment mentions a table waitress who was unfriendly and unwelcoming. The inconsistency in staff friendliness can be seen as a weakness.

7. Cleanliness: Multiple comments praise the cleanliness of the establishment, indicating it as a strength. This is important for creating a pleasant dining experience and maintaining customer satisfaction.

8. Delivery Service: A comment mentioning a bad experience with UberEats delivery raises concerns about the quality and timely delivery of the food. While it may not directly reflect on the establishment itself, it is worth considering as a potential weakness for Finesse Desserts.

In conclusion, Finesse Desserts in Walsall Place has strengths in terms of the taste and variety of their desserts, as well as the decor, ambiance, and cleanliness of the establishment. However, weaknesses are evident in the slow service, counter ordering system, loud music, inconsistent staff interaction, and potential issues with delivery services. Addressing these weaknesses, particularly the service-related concerns, could greatly enhance the overall dining experience and potentially elevate Finesse Desserts to a five-star establishment.

Best TL Reviews

The deserts tasted really good. Very slow service dishes came out one or two at a time and drinks came one by one later. Bery dissappointed about the service. Also no table service you need to go to the counter to order the dishes. Could be a 5 star review if the service was better. No complaints about the food or drinks from any of us. Nice decor and relaxing environment. Cosy place to hangout with friends and family with good dessert options available for everyones tasts.

Great little place for desserts with a nice atmosphere for family and friends... has different variety’s of the classics such as reeses peanut butter cookie dough and the monster shakes which are now customary. Didn’t set my evening alight but was more than a pleasant visit and I wouldn’t hesitate to go back again.

Music inside was so loud staff had tobturn it down to here you when ordering. Food was good service wasnt helped by only one member of staff on ..yes 1 member at 1.20pm and waited 30 mins for crepe and shake to arrive.

Went here today for the first time and we will definitely be going back. My crêpes were delicious. Really clean and nice decor.

Firstly, the woman serving on the till was lovely friendly and polite. However the table waitress not so. She wasn't friendly or welcoming at all. Once we had placed our order we asked for a couple glasses of water to go with our meals... this never came. I also asked the waitress for some napkins and she returned with one! (None for my friend). To top it off my custard was cold and served to me on the chipped bowl below... overall experience wasn't great and I won't be returning again.

Very nice warm welcome on arrival.

Ordered a very lovely Banofella waffle. It came with caramel sauce, bananas and drizzled with Nutella and a side helping of Banana and Caramel ice cream. The waffle was not heavy and just perfect.

Lovely clean facilities all kitted out to a high standard. USB phone charging points available and attentive staff that are eager to please.

Not my choice of music, but can’t have everything ????.

Order via UberEats

Terrible cookie dough not worth it

And delivery time is way too long

A shame as it is a local business

Very clean and bright, the staff were lovely from the moment you walk in and all have a smile on their face! The dessert was so nicely presented and tasted better than it looks! Would deffo reccomend and I'll be visiting a lot more!