Quick Facts About Five Star Nails & Spa
Five Star Nails & Spa, based on the comments provided, has a mix of strengths and weaknesses. In order to fully explain them, I will examine each aspect in detail.
One of the strengths of Five Star Nails & Spa is its pricing. Several comments mention that the prices at this salon are fair for the services provided. This indicates that customers feel they are getting a good value for their money. Additionally, one reviewer specifically mentions that the prices are great, further highlighting the affordability aspect.
Another strength is the level of attentiveness and friendliness of the staff. Multiple comments mention the friendly and helpful nature of the employees, indicating that they create a positive and welcoming atmosphere. Reviewers appreciate the respectful treatment and the fact that the staff doesn't make them wait if they have an appointment, which demonstrates good time management and customer service skills.
The cleanliness of the salon is mentioned in a few comments, serving as another strength. One customer specifically compliments the use of plastic liners for pedicures and disposable tools, which indicates a commitment to maintaining a hygienic environment. This attention to cleanliness is important to customers, especially those who have high cleanliness standards.
In terms of weaknesses, one recurring issue is communication regarding pricing. Multiple comments mention instances where customers were not made aware of additional charges before receiving a service. One person was charged extra for clear polish on their toenails without prior disclosure, and another was charged double the stated price for an acrylic fill. This lack of transparent pricing can create a negative experience and lead to customer dissatisfaction.
Another weakness highlighted in the comments is the quality of service. Multiple reviewers mention instances where the service they received was not up to par. Complaints include rough treatment, cuts and damage to natural nails, and the use of an incorrect polish color. These issues indicate a lack of attention to detail and proper technique, which can affect the overall customer experience.
The cleanliness of the salon is also mentioned as a weakness in one comment. The customer noticed nail shavings left on the chair armrest area from the previous customer's service and observed the presence of small flies. This suggests a lack of proper sanitation and hygiene practices, which can be off-putting for customers seeking a clean and comfortable environment.
In summary, Five Star Nails & Spa has strengths in terms of fair pricing, friendly staff, and cleanliness. However, weaknesses include issues with transparent pricing, inconsistent service quality, and cleanliness standards. These strengths and weaknesses should be taken into consideration when evaluating the salon for potential visits.
Best TL Reviews
Went in for an acrylic fill. Which is listed at $25. The tech complained a good amount of the time about the service I was getting, how I should do dip or gel instead. I have my own personal reasons for getting colored acrylic and don’t need someone telling me what to get. I was charged $50, grabbed a pamphlet that lists prices and they decided to tell me then it’s $45. I was charged double normal pricing. I don’t mind paying a price but the tech cut me with the file, took a chunk out of my natural nail, and was so rough the whole time. Explain pricing BEFORE doing services and it would help alleviate issues such as this. I won’t ever be going here again.
I went for a pedicure. Let me start by saying that I'm a man and I normally don't get any sort of polish. Moon talked me into getting Polish instead of a buff and didn't disclose that it was an extra charge. According to my female friends a coat of Polish is normally included with either a manicure or a pedicure. She charged me $20 extra to put a coat of clear Polish on my toenails. And did not disclose ahead of time that it was an extra charge, much less $20. Otherwise happy with the pedicure but that is highway robbery and she took advantage of me because I'm a man and probably figured that I wouldn't know any different. Rather than argue about it at the register I just paid it and I won't go back.
Amazing beautiful renovated! My beautiful daughter treated me for a Pedi oh my! One of the best I had! Clean, great prices, attentive staff. Love it! Will definitely come back. I’m darn picky for my pedi ( I’m kinda the people of the four season spa) this place will not disappoint you! Have fun and relax!
I gave this location an extra star because they were willing to take me last minute but I really wished they didn’t. I wanted a gel pedicure. When I sat down at the chair they told me to, I noticed there was shavings left from the last customers nails on the chair arm rest area. There’s also a lot of small flies? It was pretty dirty. The person doing my nails told me they didn’t have the color I chose, and suggested another that was supposed to look similar (it did not at all). They also left the scrub on my legs. I had to ask if they could please wash it off completely. First and last time I’m ever going here.
The girls are friendly. They always have spots during their morning. You have to call in order to get an appointment. They do a really good job with manicure and pedicure. The price is fair for the job. They respect your time. They don’t make you wait if you have an appointment. I totally recommend them. And also it’s next to Publix and you can also go grocery shopping.
I received the best pedicure! I went for the “deep cleansing pedicure”, just one up from regular. And it was so worth it! I felt like I was receiving reflexology! The massage portion wasn’t compromised at all (which is normally my compliant with other shops) Highly recommend!!
Ive been coming here for over 15 years. Everyone is always so nice, great mani/pedi services, good prices. Always feel great when i leave. Highly recommend.
I came in for a pedicure. I got the Five Star Pedicure. I had Kelly. She was Amazing. Her massage made me very relaxed. My toes came out fabulous. The salon was also very clean. I liked the facts that they used plastic liners for the pedicure and disposable files, buffer and pumice stone for every customer. This is very important to me as I am a clean freak!... Highly recommended this salon. Will definitely come back! Thank you Kelly:):):)
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Five Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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