Flame Bar&Restaurant

+44 1733 703433

11-13 Broadway, Peterborough PE1 1SQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Flame Bar&Restaurant

Flame Bar&Restaurant has received a mix of positive and negative comments, providing us with an opportunity to evaluate its strengths and weaknesses.

Starting with the strengths, one recurring theme in the comments is the affordable pricing. Many customers highlight the great value for money, especially during lunchtime when a meal is priced at £6. This affordability ensures that Flame Bar&Restaurant appeals to a wide range of customers who are looking for good quality food at an affordable price.

The quality of the food is also noted as a strength. Several customers mention that the food is tasty and of high quality. The pizza, in particular, is praised as being the best in Peterborough. This positive feedback on the taste and quality of the food indicates that Flame Bar&Restaurant places an emphasis on using quality ingredients and provides a satisfying dining experience.

Another strength is the friendly and attentive staff. Multiple comments mention the excellent customer service and the friendly nature of the staff members. This suggests that Flame Bar&Restaurant has a strong team of employees who are dedicated to providing a positive dining experience for their customers.

The cleanliness of the restaurant is also mentioned as a positive aspect. Customers appreciate the clean and bright atmosphere, which contributes to a pleasant dining experience. The cleanliness of the restaurant reflects positively on the management and staff, as it shows that they prioritize maintaining a clean and hygienic environment for their customers.

Moving on to the weaknesses, one of the most significant issues is the service time. A few customers mention delays in receiving their orders, and one customer even states that they had to wait a long time for their pre-ordered meal. This suggests that Flame Bar&Restaurant may struggle with managing the timing of their orders. Delayed service can be frustrating for customers, as it affects their overall dining experience.

Inadequate communication and lack of apology from the staff is another weakness mentioned in one of the comments. It is essential for the staff to communicate effectively with customers, especially in situations where there are delays or issues with the food. Lack of communication can lead to customer dissatisfaction and can leave a negative impression of the restaurant.

Inconsistency in the food quality and accuracy of the orders is also raised as a concern in some comments. One customer mentions that their risotto was undercooked, and another customer states that some dishes did not match the description on the menu. These inconsistencies suggest that there may be a need for better quality control and attention to detail in the kitchen.

Another weakness highlighted is the condition of the restroom facilities. One customer mentions that the downstairs ladies' toilets were out of action, and the use of the disabled toilet was unsatisfactory. This indicates a lack of maintenance and attention to cleanliness in the restroom area, which can impact the overall perception of the restaurant.

In conclusion, Flame Bar&Restaurant in Peterborough has several strengths, including its affordable pricing, quality food, friendly staff, and clean atmosphere. However, there are also weaknesses that need to be addressed, such as service time issues, inadequate communication, inconsistencies in food quality, and restroom maintenance. By addressing these weaknesses and capitalizing on its strengths, Flame Bar&Restaurant can improve its overall dining experience and attract more satisfied customers.

Best TL Reviews

Popped in for a lunch before a show, having visited the theatre previously and been disappointed with the options available around the area. Flame is a brilliant addition to Peterborough! We had the lunch menu and for £6 you can get either a decent sized pizza/pasta with salad or chips, or a homemade panini. I had pizza and my mum had pasta and both were excellent value and very tasty, served by excellent, attentive and helpful staff. Wish I had eaten a pudding now as another tables tiramisu looked delightful. We will definitely be back!

Absolutely Amazing!!! It is brilliant customer service and brilliant food. If you want a cheap but good quality food. I would definitely recommend, and at lunch its only £6 for a meal!!!! The chefs are very friendly

First time I have been in this restaurant. Very nice place. Friendly stuff.

Best place to have a lunch, only 6£ ???? for height quality food !!!

My dishes were tasty, but they should have more souse options for pasta.

It was a little bit boring

Amazing place. Clean and bright and great home cooked food. Quality.

Absolutely loved there pizza, I think is best in Peterborough!!! It's that good. Staff friendly and place is clean :)

We had an event here and it took a while before getting our meal that was pre-ordered ages ago. The meals was really nice tho. The downstairs ladies toilets was out of action and sign said use disabled but cracked tiles where the disabled rail was attached to and some people never flushed and when told male staff they wasn't even bothered.

That's the proof that you can find authentic italian pizza even in the uk. This quattro formaggi was absolutely delicious!!!!!

Really disappointing meal and experience. The food was extremely slow to come out and very little communication and apology from the staff, many of who didn't seem to care - except one lovely cheerful waitress who I think was on her first shift, she was friendly and helpful.

A couple of meals needed to be sent back as the rissoto was undercooked, plus some dishes didn't match their description on the menu.

I won't be returning to this restaurant.