Quick Facts About Focus Nail Spa
Focus Nail Spa has been a trusted nail salon for over 10 years, but it seems that recent experiences have left some customers dissatisfied. It is important to analyze the strengths and weaknesses of the salon based on the comments provided.
One of the strengths mentioned by customers is the longevity of their nail treatments. One customer mentioned that their set lasted for two weeks without needing a fill. This indicates that the salon uses high-quality products and provides excellent craftsmanship. Another customer mentioned that their nails are always "on point," emphasizing the quality provided at the salon. This is a significant strength as customers often value durable and long-lasting nail treatments.
Additionally, customers appreciate the fast service provided by Focus Nail Spa. Despite not making an appointment, one customer mentioned that they were always able to receive quick service. This is a testament to the salon's efficiency and ability to accommodate walk-in customers. Fast service is often an essential factor for customers with busy schedules who want to make the most of their time at the salon.
The salon's cleanliness is another strength mentioned in the comments. One customer appreciated the use of plastic liner bags during their pedicure to prevent infections. This attention to hygiene shows that the salon values the safety and well-being of its customers. Additionally, several customers mentioned that the salon was clean and aesthetically pleasing. Cleanliness is a crucial aspect of any beauty establishment, and Focus Nail Spa seems to excel in this area.
However, there are some weaknesses that should be addressed. One recurring complaint among customers is the lack of transparency when it comes to pricing. One customer was charged an additional $5 for supposedly having long nails, without prior knowledge of this charge. Another customer was frustrated by the hidden $15 upcharge for gel polish during a pedicure. These incidents highlight the importance of clear and upfront communication regarding pricing to avoid customer dissatisfaction or feeling misled.
Another weakness mentioned is the poor customer service during pedicures. While customers generally enjoyed the pedicures themselves and felt that they were reasonably priced, the level of customer service was disappointing. One customer felt that their technician was not attentive enough and was distracted talking to another technician. Good customer service plays a significant role in maintaining customer loyalty, and addressing these concerns is necessary for the salon's continued success.
Furthermore, there have been instances of poor nail art and the unsatisfactory quality of the nail treatments. Several customers mentioned that their nails were misshapen, their gel polish chipped shortly after the appointment, or their manicures were rushed. These incidents indicate a lack of attention to detail and poor craftsmanship on the part of some technicians. It is crucial for the salon to address these quality issues promptly to maintain customer satisfaction.
One particularly concerning weakness mentioned by a customer was experiencing a severe infection after a pedicure. This is a significant issue as it poses a risk to the health and well-being of customers. The customer had to seek medical attention and endure pain and discomfort, which shows a clear lack of proper hygiene practices or quality control at the salon. Such incidents can severely damage the reputation of Focus Nail Spa and deter potential customers from visiting.
In conclusion, Focus Nail Spa has its strengths, including long-lasting nail treatments, fast service, and a clean environment. However, the salon needs to address certain weaknesses, such as hidden charges, poor customer service during pedicures, and issues with quality control. Additionally, the severe infection incident highlights the need for improved hygiene practices. By focusing on these areas of improvement, the salon can regain customer trust and ensure a positive experience for all.
Best TL Reviews
I have been coming to focus nails for well over 10 years and have always loved my experience. Lately though the service has gotten terrible. The last two times I have been here they made me bleed while getting a full set and/or fill. This time they charged me $5 for long nails. My nails are not even that long and if I would have known I would have gotten them shorter because I really didn’t even want them this long in the first place. Sadly, after over 10 years of coming here I think it’s time I find a new nail salon ????
Always come back to focus nail, this set is 2 weeks old and still has tons of life left before another fill is needed. I rarely make appointment, yet I always receive fast service. But the best thing is my nails are always on point, and QUALITY is key at this spot!
Came in for a pedicure, I was a walk in. They took me right away, gave me options for what kind of pedicure I would like. The staff was very professional. I picked out my color. They use plastic liner bags for the pedicure to prevent infections, I thought that was really nice! It's very pretty in here! Very clean, the nail tech even asked me about gel pedicure it regular polish, she told me the price difference, and I really appreciated that up front. She did a wonderful job! This was my first visit here, I think I'll be returning in the future!
Horrible business practice of not making sure the customer knows there's a $15 upcharge if gel polish is chosen for a pedicure. And when she's paying for 2 pedis, an unexpected additional $30 might be worth mentioning, in case she wants to choose the regular polish instead. And then, when she discovers the trumped up cost at the end, trying to hurry them out because "we close now" doesn't do much to ensure repeat business. I wouldn't return here for anything. A business that has shady people or practices is a business that won't be getting my hard-earned money!!!
Great for pedicures, reasonably priced. But I would never recommend getting your nails done here. Two friends and I all got our nails done and none of us liked the result. Full set, gel, and regular manicure all ended up being very poorly done. Acrylic nails were poor quality and misshaped. Gel was chipped shortly after the appointment, which has never happened to me before. And the manicure was just rushed and it showed. Very disappointing considering how much we all spent there. Pedicures went well. Only complaint for pedicures is relatively poor customer service. The pedicure itself felt great and held up well. The chairs are very comfortable as well.
Got a pedicure was not satisfied with the person that gave me the pedicure not short enough and she really talk to another lady beside her giving a pedicure, she needs to pay more attention to what is was doing both big toes the polish was messed up. They have good people I have been going there for years only 2 times I been dissatisfied. Rest of the workers are good at what they do first time to see this lady.
Just got a pedicure and a pink and white fill. Nicole was my nail tech and she was amazing !!! She took her time and I ended up getting a gel top coat instead of pink & white to match my toes. I really like how my nails turned out and I have gotten so many complements already!!! I will be returning for regular fill and pedicure :)
If I could give zero stars I would. Came in with a friend to get Premium pedicure with gel nails. Looked good until a few days later. Got a nasty infection in my toe and had to go to Urgent Care. Had to have half my toenail removed and my toe cut to be drained. Glad to know I spent $40+ to end up with half a toenail, pain, and on antibiotics for 2 weeks.
Focus Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
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| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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