Fortune House

+44 1977 602288

8 Swanhill Ln, Pontefract WF8 2SE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fortune House

Fortune House, a Chinese takeaway in Pontefract, has received a range of comments from customers which highlight both its strengths and weaknesses. Examining these comments, it is evident that Fortune House has faced a decline in the quality of its food and customer service. However, it has also received praise for certain dishes and its cleanliness. Understanding these strengths and weaknesses will provide a comprehensive assessment of Fortune House.

Starting with the weaknesses, one customer mentions that Fortune House is "slowly getting worse" and that the food quality has declined over the years. This is reinforced by another comment stating that the meal consisted of mainly onions and dry chicken. Furthermore, when the customers tried to notify the restaurant about their dissatisfaction, there was no answer. This lack of responsiveness to customer complaints is a significant weakness, as it shows a lack of care and attentiveness.

Another weakness highlighted in the comments is the decline in the taste and quality of certain dishes. One customer mentions that the special curry they ordered was bland and tasteless, with a minimum amount of meat. This indicates a lack of attention to the flavors and balance of ingredients in the dishes.

Furthermore, some customers complained about the cost of the food, specifically mentioning that it was too expensive for what they received. One customer even goes as far as stating that Fortune House should be closed down. This strong negative feedback implies a significant weakness in terms of pricing and perceived value for money.

Moving on to the strengths, one customer mentions that the inside of Fortune House is "spotless clean," implying that the restaurant maintains a high level of cleanliness and hygiene. This is an important strength as it ensures customers that their food is prepared in a clean environment.

Additionally, another customer praises the taste of the crispy sweet chili chicken, claiming it to be the best they've ever had. This positive feedback showcases a strength in terms of the taste and quality of at least some of the dishes offered by Fortune House.

Lastly, a customer who describes themselves as a Chinese takeaway connoisseur states that the salt and pepper ribs are second only to another renowned Chinese restaurant. This acknowledgment of Fortune House's dish highlights its strength in preparing flavorful and well-executed dishes.

Considering the weaknesses and strengths highlighted in the comments, it is clear that Fortune House is currently facing challenges in maintaining its reputation as one of the best Chinese takeaways in Pontefract. The decline in food quality, unresponsiveness to customer complaints, and issues with pricing are significant weaknesses that need to be addressed.

On the other hand, the positive feedback regarding cleanliness and excellent taste in certain dishes indicates that Fortune House still possesses the potential to reclaim its status as a top-quality Chinese takeaway. To achieve this, the restaurant should focus on improving the quality of all their offerings, ensuring responsive and attentive customer service, and reassessing their pricing strategy to provide better value for money.

In conclusion, Fortune House in Pontefract has both strengths and weaknesses. While it has received praise for the cleanliness of its premises and the taste of some dishes, there are significant weaknesses to address, such as declining food quality, unresponsiveness to complaints, and issues with pricing. By addressing these weaknesses and building upon the strengths, Fortune House can work towards regaining its position as one of the best Chinese takeaways in the area.

Best TL Reviews

Slowly getting worse. After years of ordering the food is really going downhill. We order as a family as a treat every week. You now have to pay for prawn cracker which ok I understand. But honestly they were god awful, all broke and greesy. The meal its self was mainly onions more than any anything else. Chicken that was there was so dry we couldn't eat it. No answer when we tried calling to inform them. From going from one of the best Chinese takeaways in pontefract to probably one of the worst. We tried shumi 2 weeks ago and was different to fortune but fantastic.

This picture does the takeaway no justice what so ever.

I'm not into takeaways I went there for my brother.

Inside it is spotless clean and the food is fit.

I've since become a regular customer its bloody lovely.

First time we used Fortune House, special curry, bland, tasteless, meat minimum, dissapointed.

Absolutely disgusting and only went to collect 2 portions of chips and a curry sauce and first thing is that it was way too expensive plus they were oven chips and the curry sauce was like water. So glad I didn’t order anything else as their meat is probably poison. Should be closed down. Whatever you do avoid this place!!!!

My picture doesn’t do justice to this great meal! Crispy shredded chicken with chilli sauce, roast pork and duck, spring rolls and salt n pepper chips!!!

Okay I absolutely love this place and have purchased for years and by far is the best locally. However, of late the meals are more onion and beans than meat and chicken fried rice as a meal is fried rice with tiny cubes of chicken very intermittently put in the huge tub of.....rice. delivery within the hour but cold. Surely heat bags to keep food warm is essential especially if under pressure..?? And finally....cash only...surely in the current climate a choice of paying by card is needed...??

Crispy sweet chilli chicken is the best I've ever had. Just moved to Pontefract so trying to find a local Chinese that is delicious. I will definitely order from these again as it was excellent.

Partner had chicken curry which he ate but he said it was too spicy so he didn't enjoy it much as it was too hot to enjoy the flavour. I tried it and thoughht it was lovely but I love spicy food.

I class myself as a bit of a Chinese takeaway connoisseur ⛩ the salt and pepper ribs are only second to pagoda sandle area and the rest of the food was fantastic with a capital FAN!