Fortune Inn

+44 1273 596650

177 Old Shoreham Rd, Southwick, Brighton BN42 4QB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fortune Inn

Strengths: 1. Tasty fresh food: Multiple comments mention that the food at Fortune Inn is delicious and cooked quickly. This indicates that they prioritize the quality and taste of their dishes. 2. Wide variety and options for vegetarians: One comment highlights that Fortune Inn has a huge range of dishes, including tofu and prawn options, which is appreciated by customers who are meat-free. This shows that they cater to different dietary preferences. 3. Quick service: Several comments mention the fast service at Fortune Inn. Customers appreciate that their food is ready quickly, allowing them to enjoy their meal without waiting for a long time. 4. Friendly delivery driver: One comment specifically mentions the friendly and courteous behavior of the delivery driver. This indicates that the restaurant hires attentive and customer-focused staff.

Weaknesses: 1. Food poisoning: One comment mentions that they experienced food poisoning after ordering from Fortune Inn. The customer suspects that it may be due to undercooked squid. This raises concerns about food safety and suggests that the restaurant should improve their cooking practices. 2. Inconsistency in quality: Another comment mentions that the food was not fresh and tasted reheated. In addition, the comment highlights that other dishes were wet and soggy, leading to the customer feeling sick. This inconsistency in the quality of the food is a weakness as it indicates a lack of attention to detail and consistency in their cooking processes. 3. Rude customer service: Multiple comments mention encounters with rude or impatient staff members. One comment specifically mentions that the person taking the order over the phone was rude and unhelpful. This indicates a potential issue with customer service and suggests that there may be a lack of training or emphasis on providing friendly and helpful service. 4. Mistakes in orders: One comment mentions that an item was missing from their order, and when they called to raise the issue, they were met with resistance and rudeness. This suggests a lack of attention to detail and accuracy in fulfilling customer orders, which can lead to dissatisfaction and negative experiences.

It is important for Fortune Inn to address these weaknesses to improve the overall customer experience. Strengthening their food safety protocols, ensuring consistency in the quality of their dishes, providing training to improve customer service skills, and paying attention to order accuracy are all areas that could be addressed to enhance the strengths of the restaurant and mitigate these weaknesses.

Best TL Reviews

The Chinese that we used to use was closed, thought we'd try this one as it was close by and so glad that we did. Very tasty fresh quickly cooked food. Was just what we wanted and enjoyed it so much we'll be using Fortune Inn as our Chinese of choice from now on. Huge range to work out way through, as we are meat free so nice to see torfu and lots of prawn dishes not just vegetables. Looking forward to the next meal

My partner drove to Fortune Inn and ordered he sat down and started playing a game on his phone he only got to do 2 levels of it and the food was ready was brilliant service,when he got home we opened up everything and it was piping hot unlike the other Chinese takeaway we had been to in southwick which we were going to go to but was closed for 3 weeks! Anyway as I said the food was piping hot and it was absolutely delicious we will be going back to Fortunne Inn again amazing service and food. Rainbow house has lost a customer good job they were closed as we would not of discoverd how good fortune Inn was

I've ordered the last two times and had food poisoning first time me and last night my girlfriend.. Its the definitely the squid it needs too be cooked for longer hence why I ask for it too be crispy but when turns up it never is.. I wont be using this takeaway service again

Always very happy with the food we recieve.

Every meal we've had has tasted fresh and delicious. The Staff are friendly and our orders always arrive within the time specified.

We are very happy customers!

Overall very tasty food with decent sized portions. The menu is huge with lots of variety. The set meals for 2/4 are especially good and not bad value either. Avoid the Cod and chips as these can be a bit hit and miss (mostly miss), but the onion rings are a must - the best I have tasted.

The lady with whom I speak when ordering is somewhat abrupt and impatient, ironic considering I don't remember the last time she didn't ask me to hold whilst serving another customer - perhaps wait until you are free before answering the phone?

Delivery times however are excellent, even on the busiest of nights, and the food arrives nice and hot. The driver is always very friendly and courteous and appreciative of any tips. A new leaflet once in a while wouldn't go a miss but on the whole very satisfied.

Usual Chinese was closed due to it being a Tuesday, took a punt on this place. Worst decision we've ever made! Had 4 different meals, none tasted as they should, egg fried rice was brown rice!? Chicken balls tasted like rubber, the majority of the food went in the bin, the dogs weren't even interested in the chicken balls...

Absolute waste of money ????

We ordered our first take away from Fortune inn last night.

It was ready very quickly however my meal was not fresh and tasted re heated..

My mum and dads was wet and soggy and tasted spongy and made her sick most of last night.

Unfortunately I have to say I would never use this restaurant again..

Never given such a poor review but felt I needed to share this information with people potentially looking to order from here.

The two stars are for a very quick delivery (15mins) which makes me think they don’t make these dishes fresh.

Lovely friendly delivery driver but less could be said for the woman on the end of the phone taking the order. She was very rude when we had to ring up and tell them that an item of our order was missing. She said we hadn’t ordered it in the first place, but when we added together what we ordered we had been charged for it, her response was that the prices on their online menu were from years ago. Surely this is false information and should be reported to trading standards.

After being rude and no willingness to help correct their mistake my other half had to hang up the phone. Needless to say we will not ever be returning and neither will we recommend to anyone!