Fortunes

+44 1562 745674

13 Severn Grove, Kidderminster DY11 7NT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Fortunes

Fortunes Place, based on the comments provided, has both strengths and weaknesses that can be examined.

Starting with the strengths, one commenter mentioned that the chap who answers the phone is polite and professional every time. This indicates good customer service, which is an important aspect for any restaurant. Polite and professional staff can elevate the overall dining experience and create a positive impression on customers.

Another comment praised the food, stating that it is always great. This suggests that Fortunes Place has consistently good quality food, which is essential for any restaurant to build a loyal customer base. Additionally, the commenter mentioned specific dishes such as chow mein, curry, spring rolls, and chicken balls, indicating that there is a diverse menu with options that customers enjoy.

Several comments also mentioned reasonable prices. This is a strength as affordable pricing can attract customers who are looking for value for their money. Pricing plays a crucial role in customer satisfaction and can influence a customer's decision to return.

Moving on to the weaknesses, a common complaint was regarding cold food. One commenter mentioned that everything was cold except for the pancake rolls. Another commenter stated that the food can be cold, so customers need to be careful. Cold food can be a major turn-off for customers as it affects the taste and overall experience. It suggests that there might be issues with food handling and delivery processes that need to be addressed.

Another major weakness highlighted in the comments was the lack of flavor in the food. One comment mentioned that the food had no flavor and the curry sauce didn't taste like any Chinese curry sauce they had tasted before. Lack of flavor can be a significant drawback as it affects the enjoyment of the meal and can disappoint customers. It is important for a Chinese restaurant to have authentic and flavorful dishes to satisfy customers.

Furthermore, one comment raised concerns about potential food poisoning risks. They mentioned that the food was still very cold, indicating improper food handling and storage. The lack of a visible food rating sticker is also a concern, as it raises questions about the restaurant's compliance with health and safety regulations. Such issues can severely damage the reputation of a restaurant and lead to a decline in customers.

Lastly, comments about specific dishes being unpleasant, awful, or disappointing indicate inconsistencies in the quality of the food. One commenter mentioned that the chicken balls were stodgy and the chips were awful. Another mentioned that the Singapore chow mein was very unpleasant. Inconsistency in the quality of dishes can lead to dissatisfaction among customers and discourage repeat visits.

In conclusion, Fortunes Place has strengths such as polite and professional customer service, consistent food quality in certain dishes, and reasonable prices. However, they also have weaknesses in terms of issues with cold food, lack of flavor, potential food poisoning risks, and inconsistency in the quality of dishes. Addressing these weaknesses through improvements in food handling, flavor profiles, food safety practices, and quality control can help Fortunes Place enhance its overall dining experience and regain customer trust.

Best TL Reviews

Absolutely shocking, went in and ordered got home (2 minutes away) and everything was cold except pancake rolls, oh and chips were missing. Called up to get "well it can't be it was all cooked fresh" aswel as a lady shouting "WHAT" in the background after being told what the problem was, no sorry no offer of chips which we paid for and never received. Won't be using again.

Always great food, chap that answers the phone is polite and professional every time

Absolutely amazing food. Order all the time now... it's my go to take away food. Amazing chow mein, curry, spring rolls and chicken balls. Even their chips are amazing. Definitely worth the money. Reasonable prices too.

Really friendly lady serving , food piping hot and all nicely tasting. Personally I would have liked the chicken crisper but that's just personal taste

just spent £32.50 and i might as well as burnt it.

The food had no flavour and the curry sauce ain't any kind of chinese curry sauce i have tasted.

The sauce had no spice at all.

won't be using again.

Good but watch your change & food can be cold so be careful.

Under new owners and recently had special satay fried rice. And was still very cold so potential food poisoning risk and no visible food rating sticker on show.

First time iv had food from here, quick delivery, curry quite nice, but everything else was shocking, chicken balls stodgy and only half a bag, omelette and chips, awful, 10 chips!!!! Singapore chow Mein was very unpleasant, soup awful overall it was awful, never again,

Where do I start!! The meal was nearly half hour late I had special curry it was more like chicken curry My partner had kung pot special combination there wasn't hardly any meat in it the meal was more like sweet and sour it was extremely hot with pineapple tomatoes and peppers in it it was very disappointing. I can remember ordering food from you every week when Steve and Gina had the Broadwater inn put it was a lovely meal then. OMG what has happened don't think I will be bothering again..????