Quick Facts About Giggling Sausage
Strengths:
1. Delicious food: Multiple customers have mentioned how much they enjoyed the food at Giggling Sausage, praising the large meal options, the mixed grill, lemon-flavored pancakes, and the chicken burger with fries.
2. Warm and kind reception: Customers appreciate the friendly and welcoming service they receive from the staff at Giggling Sausage. They mention the staff being kind, embracing, and always happy to please.
3. Clean and modern bistro: The restaurant is clean, has a modern decor, and a trendy American theme, with pictures displayed on the walls. The seating layout is well-organized and there is additional outdoor seating available.
4. Hygienic clean toilets: The cleanliness of the toilets is mentioned as a positive aspect by customers, showcasing the restaurant's attention to hygiene.
5. Accessible for disabled individuals: The restaurant is commended for being easily accessible for disabled individuals, ensuring inclusivity and welcoming a wider range of customers.
6. Good value for money: Multiple customers mention the food at Giggling Sausage as excellent and good value for money, making it an affordable dining option.
7. Convenient location: The restaurant is located on Welling High Street in Kent and is easily reachable by public transport, with multiple bus stops adjacent to it. The proximity to local shops and stores is also mentioned as a positive aspect.
Weaknesses:
1. Poor customer service: One customer had a negative experience with the staff, mentioning a moody young lady with attitude who did not seem to want to be there. They felt rushed and received a lack of attention.
2. Lack of communication: The staff failed to inform customers about certain menu items being off-limits due to the restaurant closing soon. This lack of communication created confusion and inconvenience for some customers.
3. Lack of training in customer service: Another customer mentions a lack of training in customer service, with the waiting staff not providing a warm and welcoming experience. The lack of a smile and overall poor customer service experience deterred them from returning.
4. Inconsistency in food quality: One customer expressed disappointment with the quality of their grilled halloumi wrap, feeling that they did not receive an adequate amount of halloumi or salad compared to other establishments.
5. Some low-quality ingredients: One customer criticized the cheap quality of sausages and frozen chips they received in their meal, stating that the prices were too high for the poor quality ingredients used.
In conclusion, Giggling Sausage has multiple strengths, including delicious food, a warm and kind reception, a clean and modern atmosphere, hygienic toilets, accessibility for disabled individuals, good value for money, and a convenient location. However, it also has weaknesses, such as poor customer service, lack of communication and training, inconsistency in food quality, and the use of some low-quality ingredients. These weaknesses may need to be addressed by the restaurant to ensure overall customer satisfaction and loyalty.
Best TL Reviews
Thoroughly enjoyed the very delicious large meal and very warm kind reception and service from the staff at the Giggling Sausage, Welling High Street, Welling, Kent. A good clean airy modern bistro with additional outdoor seating facilities, hygienic clean toilets, and a well organised seating layout within the main dining area. Modern decor with a trendy American theme as shown with some of the pictures displayed on the wall. Access also good for disabled. I recommend the mixed grill and lemon flavoured pancakes, washed down with a fine strawberry milkshake. My wife and I will definately return in the future to try out another good dish from the varied choice on the menu. The food excellent and very good value, the staff so kind and embracing ????and always happy to please. Plus very convenient and easy to reach by public transport at adjacent bus stops ( No 96, 89, 486, 51 to mention a few!) Also a good choice of local shops and stores all close proximity to the restaurant. Well done to the owners ???? and staff here. Many thanks! We look forward to a return visit. All the very best for future business and custom. Chris.????????A1 - 10/10.
Great food and excellent customer service. The food was on point and I would gladly go there again
I have to rate the Giggling Sausage as only "Ok". Unfortunately service was the weak point of this establishment by a long shot. As you will see from my review / recount of events I did genuinely enjoy the food (personally eating a pleasantly filling chicken burger with some marvellous fries), but it was just the staff that let the experience down. For the record, my family and I exited the Giggling Sausage five minutes before closure. We felt rushed but we don't like overstaying our welcome anyway and were not looking to keep any of the staff around past closing time.
The visit:
I was down in Kent to visit my family before Christmas with my partner. We elected to visit the Giggling Sausage for food and were greeted upon settling at a table with the most moody young lady I have ever had the displeasure of being served by. Everything from her facial expression to her tone of voice reeked attitude and gave away that she did not want to be there. I would have put it down just to the restaurant closing soon if not for the following:
The young lady told us *before* we placed our order that certain items on the menu were off-limits, due to the restaurant closing in 45 minutes time. She did not list the items, just announced we couldn't have certain things. My mother asked if we could order and then she might tell us if anything was off-limits. My mother was implying that it might be worth to see if we wanted anything that would be a problem before giving us an issue.
The staff for the last 20 minutes of the opening hours were gathered round the counter and watching us. I did not see it personally but my mother passed on information that they were whispering about us.
The food:
One of the items we ordered was a tea, and we were not informed that the tea still contained the teabag - the person who ordered the tea did not enjoy stewed tea. The tea was left to cool whilst we ate which lead to the late discovery.
Another item ordered was a 'mango milkshake' . This was an odd item in that it did not taste like mango. It was an odd sherbet-like flavouring. I wanted to mention this for anyone who might be interested in this item. Might be worth looking elsewhere for fruit milkshakes.
I would personally like to add that although there was a sign up at the till that it was cash only on the day in question , it might be worth waiting staff mentioning before taking drink orders that there is no functional card machine. This was something we spotted after the fact and is definitely something we should have been alerted to beforehand.
All in all, the Giggling Sausage provided good food and had a great selection of drinks (the Oreo Milkshake is pictured attached to this review, and was remarkably cheap compared to other restaurants at a modest £2.20, from my memory). Unfortunately it was absolutely let down by this customer service which has driven us to look elsewhere going forward. I think it is suffering from a mix of an overstaffing of waiting staff (albeit it was hard to tell if all the people watching us from the counter were indeed just that), and an unfortunate lack of training in the customer service department. Service with a smile is so important, and I was surprised at how little of that we were given. We didn't feel warmed and welcomed, which is not something to be desired on such a cold day in the Christmas period.
I've eaten here a few times and normally I've enjoyed it but this time I was disappointed. I ordered a grilled halloumi wrap, which I've had in a few other cafes and restaurants before. So I literally got 3 pieces grilled halloumi in a wrap. The salad was served on the side, all be it one slice of cucumber, one slice of tomato and some lettuce. Maybe its just me but I thought I would be served a wrap full of salad and halloumi as I've always had before. I don't think I'll rush back and I definitely won't order the same thing again.
Good variety of choices on the menu. Very prompt and efficient service. Food was delicious and reasonably priced.
Tried this place today, food was awful. Such cheap ingredients. Prices are ridiculously high especially considering how poor the quality was. Sausages are some cheap frozen things, the chips are those cheap frozen ones that cost about £1 for a big bag. I had an omelette which was so so dry! Would definitely NOT recommend unfortunately
Excellent food, presentation and service, highly recommended ????????????
Always good, nice size portion and attentive service, much better than coffee pot opposite
Place Pictures
Giggling Sausage Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Healthy options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Today
Opening Hours
| Monday | 08:00 AM - 04:00 PM |
|---|---|
| Tuesday | 08:00 AM - 04:00 PM |
| Wednesday | 08:00 AM - 04:00 PM |
| Thursday | 08:00 AM - 04:00 PM |
| Friday | 08:00 AM - 04:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | 08:00 AM - 04:00 PM |
How to go there
Location
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