Gill Fisheries

+44 191 417 8557

Gill Fisheries, 3 Victoria Rd, Washington NE37 2SU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Gill Fisheries

Gill Fisheries has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the establishment, we will analyze the comments and provide a comprehensive overview.

Starting with the strengths, one recurring positive aspect mentioned by multiple customers is the quality of the food. One customer describes the pizzas as the best in the area, while another customer highlights the great fish and large portions. These positive comments indicate that Gill Fisheries excels in providing tasty and satisfying meals to its customers. This is a crucial strength for any restaurant as it ensures customer satisfaction and encourages repeat business.

Additionally, the friendliness and helpfulness of the staff is consistently praised by customers. Many customers appreciate the level of customer service they have received, with one person stating they "can't say enough good things about Gills." Friendly and helpful staff contribute to a welcoming atmosphere and can enhance the overall dining experience. In addition, the fact that they are now available on Just Eat for delivery suggests that Gill Fisheries is adapting to modern conveniences and catering to the needs of their customers. This shows that the establishment is willing to keep up with changing trends and diversify their services to meet customer demands.

Moving on to the weaknesses, several customers have commented on negative experiences with the staff. One customer described them as "horrible," while another mentioned that they are "ignorant and docile." These comments suggest that there may be a lack of consistency in the behavior and attitude of the staff members. This is a weakness that needs to be addressed, as negative interactions with staff can create a poor impression and deter customers from returning. It may be beneficial for the management to invest in staff training or implement stricter codes of conduct to ensure a more positive customer experience.

Another weakness highlighted by a customer is an issue with missing items in their order. This suggests a lack of attention to detail in the packaging and preparation of orders, which can lead to customer dissatisfaction. This is an area that Gill Fisheries should focus on improving to ensure accuracy and consistency in their service.

Furthermore, there have been complaints regarding the quality of the fish and chips. Some customers have mentioned that the fish was small and chewy, while the chips looked burnt and lacked taste. Additionally, a customer expressed disappointment with the curry sauce, stating that it had bits in it and was not enjoyable. These comments indicate that there may be inconsistencies in the food quality and taste. In order to address this weakness, Gill Fisheries should strive for more consistency in their food preparation and aim to provide high-quality dishes consistently.

Another point raised by a customer is the lack of options for different bread types for the chicken sandwich. This customer also expressed a desire for smaller portions and healthier options like sweet potatoes instead of white potatoes. This comment suggests that Gill Fisheries could benefit from expanding their menu to cater to different dietary preferences and provide healthier alternatives. Offering a variety of options can attract a wider customer base and enhance the overall dining experience.

In conclusion, Gill Fisheries has several strengths, such as the quality of their food and the friendliness of their staff. However, there are also weaknesses that need to be addressed, including inconsistent staff behavior, missing items in orders, and inconsistencies in food quality and taste. By focusing on addressing these weaknesses, the establishment can improve the overall customer experience, retain existing customers, and attract new ones.

Best TL Reviews

Brilliant takeaway, came across their pizzas by accident when my son wanted a Pizza earlier than the traditional pizza shops opened but they turned out to be the best in the area. Staff are great - very friendly and helpful. Can't say enough good things about Gills, will return again and again. And they are now on Just Eat for delivery!

Food is lush but the staff are horrible I asked for chips and a TUB of garlic sauce but the lady put it all over the chips took it back told her I’d asked for a tub not splattered all over the chips. she shouted with an attitude that I NEED to pay extra for a tub then snatched the chips of me she tossed them in the bin made me fresh ones. asked for a small amount of salt on the chips because she was angry at her own mistake she poured half a tub of salt on them then when she was finished she threw the chips back at me so when I got home the chips where inedible this member of staff has short blond hair needs to sort out her disgusting attitude problem!

Having ordered 3x cod and chips (2 small curry) and a pensioner cod fries and chips I was charged 32.50. When we got home all 3 chips were missing and only 2 cod fries were in the box.

I rang straight away and before I even explained that the chips were missing I was met with a very aggressive staff member on the other end - she blatantly knew why I was calling.

I know exactly what I paid as I handed over £20 x 2 and have the change still in my purse.

I have not used here in years and won't be again. Shocking service.

Some of the staff are really helpful and nice but the 2 guys who work there are ignorant and docile, they are serving you then halfway through your order the help one of the other staff with a delivery order, just unbelievable. The owners have one nice person the rest are horrible, Mrs Gill is nice and her daughter in law is nice but the others are horrible people.

I bought a chicken sandwich and asked for everything from the salad didn't get all of it.

Should give options for different bread types. Would like to see smaller portions and healthier versions like sweet potatoes instead of white potato.

Great fish (usually) and large portions...try out the Doner Calzone...even the small one filled 3 of us up...very tasty...not for the calorie conscious though!

Used this for years but lately, fish small n chewy, chips looked burnt, no taste and don't do a nice curry sauce, it has bits in. Not nice. No more will get our custom.

Been here pretty regularly for a good few years now. My mam convinced they don't sell fish, they sell whales with chips. Good choice, not least donner kebab which suits me to the ground, as long as I share some with our dog just for a bit peace!