Harris + Hoole New Malden

+44 20 8946 0471

300 Beverley Way, New Malden KT3 4PJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Harris + Hoole New Malden

Harris + Hoole New Malden has its strengths and weaknesses, as mentioned in the comments provided. This analysis will explore these aspects in detail, discussing the convenience, seating, cleanliness, coffee quality, food selection, customer service, and overall atmosphere.

One of the strengths highlighted in the comments is the convenient location of Harris + Hoole within the first floor of Tesco. This provides easy access for customers who are already shopping at the supermarket, allowing them to grab a coffee or a bite to eat without having to travel to a separate location. Being located within a popular supermarket can also attract a larger customer base due to increased foot traffic.

The availability of plenty of comfy seats is another strength of the café. Comfortable seating can enhance the customer experience and encourage them to stay longer, increasing the chances of repeat business and creating a relaxing atmosphere.

However, a weakness mentioned by one of the commenters is that the staff need to clear the seats more frequently. This suggests that the café may not prioritize cleanliness and may not provide prompt service in clearing up after customers. Neglecting this aspect could result in a less pleasant environment for customers and potentially discourage return visits.

Concerning the coffee quality, one commenter expressed disappointment in the lack of a decent black coffee. This could be a weakness for Harris + Hoole if they are unable to meet the expectations of customers who prefer non-milk-based beverages. However, another commenter mentioned that they enjoyed the coffee and praised the selection of baguettes toasted. This indicates that while some may find the coffee mediocre, others may find it satisfactory. The positive comment also suggests that the café offers a variety of food options that are enjoyable, further contributing to its strengths.

Customer service is another aspect to consider. One commenter had a positive experience with friendly and welcoming staff, creating a calming atmosphere. This indicates that the café has strong customer service, which can be a significant strength in attracting and retaining customers. However, another commenter had a negative experience with a server who used inappropriate humor, and they felt put off from purchasing anything. This highlights a weakness in terms of staff behavior and demonstrates that inconsistent customer service can negatively impact the overall experience.

The overall atmosphere of the café is subject to interpretation based on the comments. Some commenters mentioned a calm and friendly atmosphere, which is a positive attribute. However, another commenter was put off by what they considered to be a "faux hipster" vibe, with staff not being productive and tables being left dirty. This suggests that the café may be trying too hard to create a certain aesthetic without prioritizing cleanliness and efficiency. This could be a weakness if it results in a negative perception among customers.

In conclusion, Harris + Hoole New Malden benefits from its convenient location, comfortable seating, and positive customer experiences. However, weaknesses are identified in the areas of cleanliness, coffee quality, and consistency of customer service. These areas could be improved to enhance the overall experience and ensure customer satisfaction.

Best TL Reviews

Convenient located on the first floor of tescos. Plenty of comfy seats but staff really need to clear them more frequent.

Coffee is good and they have also a nice selection of baguettes toasted.

Why can't anywhere make a decent black coffee? I hate milk so am particular when it comes to coffee... It's isn't hard to put the water in first then the coffee so you have a nice crema at the top, sadly this is done here. Which is a shame, cos it a nice place with lovely crockery, why waste money on decent crockery when you will serve mediocre coffee.

Have been here a few times and the staff never disappoint. Had an oat hot chocolate and id go back not only for that but for the welcoming, calming and friendly atmosphere. Highly recommend.

In here this afternoon my friend said to the server my friend is just looking the server jollity said to me “come on friend” really just ridiculous the whole faux hipster thing he put me off purchasing anything for fear of more bad humor at the till.

3 of the “hipsters” were standing doing nothing whilst tables were dirty and only a small selection of sandwiches were available.

had a pumpkin spiced latte which was DELICIOUS, much better than S word ???? served by a very lovely girl called Megan, she made a fantastic drink for me.

Super food and great tasting coffee. Staff are lovely.

The worst hot chocolate I've ever had, the bacon roll is very bad, it tastes like old , ????

I think this shop owner has changed.

They couldn’t make flat white and also unkind. Waste money and time.