HiGuys盖市茶饮

+44 115 837 5620

24 King St, Nottingham NG1 2AS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About HiGuys盖市茶饮

HiGuys盖市茶饮 has several strengths based on the comments provided. First, many customers mention the authentic flavors and street food experience offered by the establishment. This suggests that the food and drinks are able to transport customers back to China and provide a genuine taste of traditional cuisine. The recommendation for additional items such as sausage, potato, egg, and hoisin sauce also indicates that the menu has a wide range of options to suit different tastes.

Another strength is the high level of customization offered for the bubble tea drinks. Customers appreciate being able to personalize the sweetness and ice levels to their liking. This flexibility allows for a tailored experience and caters to individual preferences. Additionally, the variety of flavors and the unique names for each drink on the menu is mentioned positively by customers, indicating that there are plenty of options for customers to choose from.

The efficient and quick service at HiGuys is also highlighted as a strength. Customers appreciate not having to wait long for their orders and value the minimal wait times. This suggests that the establishment is able to handle a high volume of customers and efficiently deliver their orders. The fair pricing is also mentioned, indicating that customers feel they are getting good value for their money.

Positive comments about the staff members being nice, friendly, and providing good customer service are another strength. This indicates that the staff create a welcoming and pleasant environment for customers. The fact that the manager, Ryan, takes responsibility for any issues and addresses them promptly is also mentioned as a positive point. This suggests that HiGuys takes customer satisfaction seriously and is willing to make changes and improvements when necessary.

However, there is a significant weakness mentioned in one of the comments. A customer found a small metal spring piece in their drink, which is a serious issue that can affect the safety and trust of customers. While the customer eventually had a satisfactory resolution with the manager, this incident raises concerns about the quality control and cleanliness practices at the establishment. It is important for HiGuys to ensure that such incidents do not occur in the future and to take appropriate measures to maintain the safety and hygiene of their products.

In conclusion, HiGuys盖市茶饮 has several strengths including authentic flavors, customization options, quick service, fair pricing, and friendly staff. However, the presence of a foreign object in a customer's drink is a significant weakness that must be addressed to maintain trust and safety. Overall, the establishment has received positive feedback from customers and provides a unique and enjoyable bubble tea experience.

Best TL Reviews

????Had this amazing street food

煎饼果子！

Travel back to China ???????? in one bite.

Would definitely come back to have more of it.

Very authentic street food flavor.

My recommendation for adds on

Sausage

Potato ????

egg ????

Hoisin sauce

Enjoy > < ….

“ HI GUY “ have as neat as a pin & a spruce young dandy!

Very traditional bubble tea, first time visit with great experience. Highly recommend xx

This is my second visit and I can say I can understand the fascination of this drink. I love how you can personalise the level of sweetness and ice you want in your drink. The service is quick and the price is fair for such a unique drink. There's a lot of variety to work through on their menu and quite a range of flavours.ill definitely going back to get my own Night Elves drink.

I've made it my mission to try every tea shop in Nottingham; this was the fifth and definitely my favourite so far. The staff member was really nice, the wait was minimal, the drink (little universe) was very flavourful, and the price was pretty decent. I'll definitely be back~!

Best bubble tea ever that I tried in the UK.

I have tried a few around Nottingham, Derby and London and this would be the top in my book.

If you're looking for proper Taiwanese tea drinks, here is the place you might like.

I had ordered a cup of "first snow" (which is fresh milk tea), very nice boba texture with nice blend milk tea.

Recommended 25% sugar or non if you order a drink with bubbles in. (I normally drink slight sugar in Taiwan)

Then, enjoy your tea!

Amazing authentic bubble tea! Love that the flavours have their own unique names! Staff are also soo lovely and friendly ☺️

The tapioca pearls were absolutely perfect. They were flavorful, yet not to strong to overpower the tea. As for the fruit drink, we agreed it was nice to taste actual fruit in their and the cream was a delicacy on top ????????

Absolutely shocking!!!!!! My daughter, aged 13, brought a drink that they made and sealed in store. When she got home and pierced the the lid with a straw (sealed and provided by HiGuys) my daughter had taken a drink and found a small metal spring piece in her mouth. I instantly called HiGuys and was told to call back at 3pm to speak with the Manager called, Ryan/Brian, not a single staff member could confirm the Manager's actual name.

I called back at 3pm and was told that the Manager wasn't in yet and was given a mobile number for him, surprisingly, it went straight to the answer service. I later called HiGuys again at around 4.15pm to be told that they don't know where the Manager is or even when a Manager of any kind will be in.

I selected 1 star as it's the only way a review can be made, otherwise I wouldn't have rated it.

UPDATE!!!

20/10/2022

Ryan called me back, after explaining where the metal spring had come from he kindly invited me and my daughter to his shop so that he could show us.

21/10/2022

On arrival Ryan couldn't apologise enough, he showed much empathy and understanding. It appears that the sring came from cleaning equipment used to scrub the pans. Ryan showed us around, the very clean, preparation area and explained further. I am happy with the changes that Ryan has made such as, resourcing different cleaning equipment.

Ryan also explained that he had new staff in that day who were still learning.

He then presented my daughter with a bunch of flowers and 5 free drinks to redeem at HiGuys, in addition Ryan made us a free drink each to take away (which we thoroughly enjoyed).

As a business owner, Ryan had taken complete responsibility for what went wrong and dealt with my complaint accordingly.