Quick Facts About Hollywood Nails
Strengths:
1. Good customer service: The owner, Anna, is praised for taking customer feedback into account and offering a discount when a customer was unhappy with their service. She also ensures that all customers are happy with their service.
2. Knowledgeable and skilled staff: Several customers mention that the staff, particularly Anna, is knowledgeable and skilled in nail art and design. They appreciate the suggestions given and the quality of their nails.
3. Affordable prices: Customers mention that the prices at Hollywood Nails are reasonable and affordable, especially considering the quality of the nail services provided.
4. Attention to detail: Anna is commended for her ability to create lovely designs and shape nails. Customers appreciate the outcome of their services, especially when it comes to intricate winter sets and acrylic gel nails.
5. Experienced technicians: Customers mention specific nail technicians, such as Cece, Anna, and John, who consistently provide good service. The fact that these technicians have been mentioned for two years establishes the presence of experienced and reliable staff members.
Weaknesses:
1. Rushed service: One customer mentions that their nails were rushed by Anna. This suggests that in some cases, the technicians may not allocate enough time for each customer, leading to potential dissatisfaction with the service.
2. Lack of communication: One customer states that the technician did not understand or acknowledge their broken toe, which indicates a lack of effective communication between staff and clients. This can result in improper treatment or potential harm to customers.
3. Inconsistent quality: Another customer expresses disappointment with the quality of work received, describing it as "garbage." This indicates that there may be inconsistencies in the quality of services provided, potentially due to variations in skill levels among different technicians.
4. Unprofessional behavior: The same customer who received poor-quality work also mentions that the technician became upset and aggressive in response to their dissatisfaction. This demonstrates unprofessional behavior and a lack of customer service skills, which can create a negative experience for customers.
In conclusion, Hollywood Nails has several strengths, including good customer service, knowledgeable and skilled staff, affordable prices, attention to detail, and experienced technicians. However, they also have weaknesses, such as rushed service, lack of effective communication, inconsistent quality, and instances of unprofessional behavior. Overall, it is important for the management to address these weaknesses in order to maintain and improve customer satisfaction.
Best TL Reviews
NEVER coming here again!!! The lady in the front (ANNA) rushed my nails. After seeing that I was completely unhappy she took 5$ off my service. I wish she would have just told me she couldn’t do the design rather than being money hungry!!
I came to this shop to get a full set. Anna did my set. She gave me suggestions and the nails came out soo perfect. She knows what shes doing. AND TO TOP IT OFF IT WAS ONLY $60 ! This is my new favorite spot.
I went to this location for a full set because my normal nail tech was unavailable. When I tell you the quality of work is GARBAGE. That would be a complete understatement. This is a prime example of what I asked for and what I got. And the woman who did my nails began to get upset and aggressive when I told her that I did not like the work. THIS BUSINESS IS COMPLETELY UNPROFESSIONAL ! Please safe your time and your money because this was definitely a waste of $45
I didn’t like my experience today. My toe is now broken. I got a pedicure for my feet and when I got it the lady was forcing my foot to point after I told her 3x that I broke my toe she said “broke? What’s broken??” And she had to get her assistances to understand what I was saying so now she messed up my foot even more. Next I got my nails done. I got my nails without acrylic. And she cut my nails very low to the point it looked like I had no nails. And she didn’t get all the dead skin . Never going back.
I was serviced by the owner, she was quick and did a lovely winter set for me! This was acrylic gel for $65. Very pleased with the outcome!
Ana (Owner/Nail Tech.) is brilliant with her designs, shaping and styling nails. I would recommend.
I’ve been going to Hollywood nails for the past two years. Cece is amazing! She does my nails and eyebrows and she is very good and nice. Anna and John also do very good nails.
Anna, is a amazing, she is great at her profession and her employees are great as well, She really make sure ALL CUSTOMERS ARE HAPPY WITH THEIR SERVICE THERE, Thank God for business like her business, this kind of service I will ALWAYS KEEP GOING BACK TOO, LOVE YOU ANNA
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Hollywood Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 05:30 PM |
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