Chocolate Spa & Nail

+1 203-389-5551

59 Amity Rd, New Haven, CT 06515 United States of America

Open Today: -

Quick Facts About Chocolate Spa & Nail

Chocolate Spa & Nail Place has received both positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.

One strength of Chocolate Spa & Nail Place is its ability to provide a pleasant and relaxing environment. Multiple customers mentioned the great ambiance and relaxing experience they had at the spa. The aesthetics and ambience were praised, which left a positive impression on the customers. This suggests that the spa has invested in creating a welcoming and comfortable atmosphere for its customers.

Another strength highlighted by customers is the quality of service provided by certain employees. Johnny, Lisa, and Jackie were specifically mentioned for their excellent work and professionalism. Customers appreciated the attention to detail and the time taken to ensure that nails were done right. Many also mentioned the skill and expertise of the employees, which suggests that some of Chocolate Spa & Nail Place's staff members are highly trained and capable of delivering satisfactory results.

The spa's long-lasting manicures and its ability to adapt to COVID-19 restrictions were also mentioned as strengths. Customers expressed satisfaction with the longevity of their manicures, indicating that the spa provides durable services. Additionally, the ability to adapt well to COVID-19 guidelines demonstrates the spa's flexibility and commitment to ensuring safety during the pandemic.

One weakness identified in the comments is the decline in the quality of service. Customers mentioned that the spa has gone downhill since certain staff members left. They expressed disappointment with the drop in the quality of work and the unprofessionalism of the new employees. This suggests a lack of consistency in the level of service provided, which may negatively impact customer satisfaction.

Another weakness highlighted is the issue of weak and chipped nails. One customer specifically mentioned that their nails were weak and chipped the next day due to acrylics being added without an apex and a flat side. This suggests that there may be inconsistencies in the application and technique used, leading to subpar results for some customers.

Scheduling and appointment management were also criticized by customers. Some mentioned that the spa drops the ball when it comes to scheduling appointments, causing inconvenience and frustration. This indicates a potential weakness in their organizational skills and customer service.

Additionally, some customers mentioned the prices of services at Chocolate Spa & Nail Place as another weakness. While some customers expressed satisfaction with the outcome despite the higher prices, others felt that the services were on the expensive side. This suggests that the spa's pricing may deter potential customers who are seeking more affordable options.

In summary, the strengths of Chocolate Spa & Nail Place lie in its ability to create a pleasant and relaxing atmosphere, as well as the quality of service provided by certain employees. The spa's ability to adapt to COVID-19 guidelines and provide long-lasting manicures are also strengths. However, weaknesses include a decline in service quality, issues with weak and chipped nails, scheduling inefficiencies, and higher prices compared to other establishments. These weaknesses may impact customer satisfaction and loyalty.

Best TL Reviews

I used to come here all the time. Years ago. I recently relocated back to Connecticut and i came here again to get my nails done today and so glad I did. Very nice job! Thank you

The guy doing my nails only added acrylic onto the nail extension, so they’re weak and chipped the next day- no apex and nail is flat from the side

This business has gone downhill since Lisa, Stacey and a lot of others have left. The new front end woman is so rude and unprofessional. The quality of work has dropped drastically and they drop the ball with scheduling appointments. I have been going hee for about a decade and will no longer patronize this business. It's so sad because anyone that knows me knows how highly I used to speak of this establishment. When I asked for info on the owner she refused and asked ke to leave smh

Johnny does an amazing job on my nails! He listens and takes the time to make sure they come out great!

They are on the high side $$ but I leave very happy with the outcome.

I have always had a great experience with my pedicure and gel manicures here. Very pleasant. Love the owner she is such a sweet heart. Great, relaxing environment. Bring a eye mask while getting your pedicure, thank me later!

I did notice that if you get a basic pedicure it is definitely rushed so you mi ght as well just ask for a polish change rather then a basic pedicure, same service, you get what you pay for....LOL

I went on Sunday, and it was an overall great relaxing experience. The aesthetics, the ambience, and service was awesome. I loved that they have so many interesting pedicure packages on their menu too. I've never really experienced a nail spa to be so chill and inviting, which definitely left a positive impression on me. My nail tech was Jackie, and he was incredible and took his time w. his work. I am definitely going to be a new regular and Jackie is definitely going to be my new guy!

Consistently amazing. I've been going here for 6 years and it is honestly one of the best things about Connecticut. Seriously.

Every one of their people are highly trained. They give the BEST chair massages.

My nails always last a long time. They have adapted well in COVID times.

Worth. Every. Penny.

Went there today for the first time and I will never go anywhere else!!!! Lisa did my fills - she was friendly, nice and so professional! I've been doing my own nails for a long time so I'm very picky when I get them done. I've been jumping from place to place to find someone that gets at least close to the way I do them, and I finally found it!! She made sure to take the time and do them right. They are perfect!!! And I got a little massage to boot! Prices are very fair and the ambiance is very nice. The shop is clean and everyone is friendly. I will definitely be back and next I'll be getting a pedicure too!!!