Hong Kong House

+44 1978 755933

Windsor Rd, Caego, New Broughton, Wrexham LL11 6SR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hong Kong House

Hong Kong House restaurant has received a mix of positive and negative comments that provide valuable insights into its strengths and weaknesses. By analyzing these comments, we can identify the restaurant's key attributes and areas where improvements can be made.

Starting with the strengths, it is evident that the restaurant excels in customer service. The comment "Brilliant as usual, lovely food never a complaint and always greeted with a lovely big smile" highlights the consistency of the restaurant in providing a positive dining experience. The staff's friendly and welcoming attitude contributes to the overall satisfaction of customers.

In terms of food quality, several positive comments stand out. "Excellent fried rice great find..." emphasizes the deliciousness of their fried rice, while another comment states, "Excellent food & decent price. Not had a bad meal from there." This indicates that the restaurant consistently delivers tasty food at a reasonable price, ensuring overall customer satisfaction.

Efficiency and speed of service are also mentioned as strengths of the restaurant. One comment praises their "fast friendly service," while another mentions that orders can be placed on the phone for quick collection. Convenient parking availability is also highlighted, further enhancing the customer experience.

Furthermore, the mention of Hong Kong House having the "best curry sauce in Wrexham" and the positive review of their chicken curry suggesting that it uses real chicken rather than cubed chicken indicates that their menu items stand out compared to other local Chinese restaurants.

On the other hand, there are some weaknesses that Hong Kong House must address to improve its operations and meet customer expectations. One comment describes the hot and sour soup as tasting like "pure vinegar," indicating a lack of balance in the flavors. This criticism suggests that the restaurant needs to improve consistency and quality control in its recipes to avoid such issues.

Another weakness highlighted is the waiting time at the restaurant. It is mentioned that there is only one cook and one person taking orders, leading to delays in service. Additionally, the comment about the phone ringing constantly and the staff quoting a wait time of 30 minutes indicates a need for better management of customer flow and communication. The restaurant may benefit from hiring additional staff to improve efficiency during peak hours.

While the food quality is generally praised, there are specific areas that need improvement. The criticism of the salt and pepper chips needing more seasoning and chili suggests that the restaurant must pay more attention to the flavor profiles of these dishes. The mention of slightly overcooked battered chicken also indicates a need for improved consistency in cooking techniques.

Despite these weaknesses, it is evident that Hong Kong House has a strong overall reputation for its food and customer service. The positive comments referencing "excellent food" and "never a complaint" indicate that the majority of customers have had positive experiences. The convenience of pre-ordering and availability of parking further contribute to its appeal.

In conclusion, Hong Kong House holds several strengths that make it a desirable dining option. Its friendly customer service, delicious food offerings, decent prices, and convenient services such as pre-ordering and parking are among its strengths. However, improvements in recipe consistency, cooking techniques, and managing peak hours are needed to address the negative experiences reported by some customers. By addressing these weaknesses, the restaurant can enhance its already positive reputation and provide an even better dining experience for its customers.

Best TL Reviews

Brilliant as usual, lovely food never a complaint and always greeted with a lovely big smile.

Worst Chinese I’ve ever had. Hot and sour soup taste like pure vinegar couldn’t eat it. Definitely not ordering from here again would give no stars if possible

Horrendous waiting time. One cook, one taking orders, phone ringing constantly and lady saying, yeah, 30 minutes. Then there was a queue as everyone coming at once!!

Excellent fried rice great find...

Salt and pepper chips needed more seasoning and more chilli, battered chicken was slightly over cooked but the singapore chow mein was great the best I have had in a few years

Excellent food & decent price. Not had a bad meal from there

Fast friendly service, Orders can be placed on phone before collection. Easy parking available. Also they do the best curry sauce in Wrexham, chicken curry is proper chicken not cubes, and the chips are always spot on. Ask them for Salt and Vinegar because their vinegar always tastes better. Not open on Mondays though

Excellent food. Service good especially under current circumstances