Hong's Noodle Bar

+44 20 8309 1688

86 Cotmandene Cres, Orpington BR5 2RG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hong's Noodle Bar

Hong's Noodle Bar has received mostly positive feedback from customers, highlighting its strengths in terms of food quality, pricing, service, and accommodating customer preferences. However, there are also a few negative comments that point out weaknesses such as declining food quality, higher prices, and rude staff. In this analysis, we will explore these strengths and weaknesses in more detail.

One of the main strengths of Hong's Noodle Bar is its excellent food quality. Customers have consistently praised the flavorsome and fresh taste of the dishes, describing them as delicious and tasty. This indicates that the restaurant takes great care to use fresh ingredients and ensure that the food is well-prepared. The positive comments about the noodles and curry specifically highlight the quality and freshness of the dishes.

Another strength of the restaurant is its reasonable pricing. Several customers mention that the food is reasonably priced, which makes it an attractive option for those looking for affordable Chinese cuisine. This suggests that the restaurant offers good value for money and strives to keep its prices competitive.

Hong's Noodle Bar also demonstrates strong customer service. One customer mentioned that when their order was missing two pancake rolls, the staff were extremely polite and apologetic. They promptly arranged for the missing items to be delivered within a short time frame, showing that they value their customers and aim to rectify any mistakes promptly. The positive comments about the helpful, polite, tidy, and friendly staff reaffirm the restaurant's commitment to providing excellent service.

The restaurant's willingness to accommodate changes or add extra ingredients is another strength. One customer mentions that Hong's Noodle Bar is always willing to accommodate their preferences, indicating that the restaurant is flexible and customer-centric. This willingness to adapt to customer needs can enhance the overall dining experience and contribute to customer satisfaction.

One weakness highlighted by a customer is declining food quality and portion size. They mention that in the past few times they ordered, the food quality and portion size have gone down. This suggests that there may be inconsistencies in the kitchen or a lack of attention to quality control. This weakness can negatively impact customer satisfaction and may lead to customers seeking alternatives.

The prices at Hong's Noodle Bar have also been a source of disappointment for some customers. One customer mentions that since lockdown, the prices have increased by nearly £1 per dish. This price increase may deter some customers who were previously loyal to the restaurant. Additionally, the customer who mentioned the declining food quality also mentions that the quality of the chicken has changed, indicating a potential decrease in ingredient quality or changes in the kitchen staff.

Furthermore, there is a comment about a rude staff member at the restaurant. While this is only mentioned once, it is still a weakness that can significantly impact the overall dining experience. Rude staff can create a negative atmosphere and deter customers from returning.

In conclusion, Hong's Noodle Bar has several strengths including excellent food quality, reasonable pricing, accommodating customer preferences, and great customer service. However, it faces weaknesses in terms of declining food quality and portion size, cost increases, and the presence of rude staff. These weaknesses may need to be addressed to maintain customer satisfaction and loyalty.

Best TL Reviews

Ordered takeaway from here for the second time last night. Excellent food and very reasonably priced. But what most impressed me was the fact that they had missed two pancake rolls from our order and I didn't notice until I'd brought the food home. They were extremely polite and apologetic and arranged for the missing items to be delivered and they arrived within 5 or 10 minutes with another apology. Excellent service and makes you feel they really appreciate their customers. Great food and great people.

This is my favourite local Chinese, flavoursome food ???? always willing to accommodate changes or adding extra...hope to see restaurant part open again soon ????

I was recommended to try Hong's and it was the best Chinese I have had!! Fresh, very tasty and great price! Now my favourite take away!

Just had a curry delivery from hongs cotmandene it was realy nice looked and tasted tasted fresh realy enjoyed it will use them next time

So disappointing. We’ve regularly ordered from Hongs for the last 8 years because the food used to be delicious. The last few times have been below standard. The quality and portion size has gone down and the price has gone up, plus they have given us the wrong dish. Not to mention the woman in there is rude. We will be finding a new regular Chinese restaurant.

Had dinner take away: soup, chow mein, curry etc. Everything was very fresh and delicious. My whole family enjoyed it! Made our evening. The price is very reasonable too. The staff was helpful, polite, tidy and friendly. ???? will order again next week!

Have been using this take away for quite a few years and always been good. However since lock down their prices have jumped up nearly £ 1 per dish, not only that the quality of the chicken seems to be really cheap cuts or they have changed their cooks. I for one am going elsewhere.

Fantastic food .Great noodles lovely quality will definitely order again .