Hunan House

+1 570-773-3033

224 E Centre St, Mahanoy City, PA 17948 United States of America

Open Today: -

Quick Facts About Hunan House

Hunan House has a mix of strengths and weaknesses based on the comments provided. We will explore each aspect in detail to offer a comprehensive analysis.

Starting with the strengths, one recurring positive comment is the quality of the food. Multiple customers mentioned that they love the food and find it very good and fresh. This indicates that the taste and freshness of the dishes are a strong point for Hunan House. Additionally, one review even states that it is the best Chinese food in the area, making it a standout option for those who value taste and flavor.

Another strength highlighted in the comments is the staff. Several customers praise the staff for being pleasant, professional, and kind. This suggests that the level of customer service at Hunan House is exemplary and adds to the overall positive experience. Friendly staff can create a welcoming atmosphere and leave a lasting impression on customers.

Moving onto the weaknesses, one major issue highlighted by a customer was the lack of communication regarding menu availability. In this instance, the customer was disappointed to find out that the General Tso chicken was not available after placing the order. This lack of communication can lead to customer dissatisfaction and could have been avoided by notifying customers beforehand. Honest and transparent communication is essential for managing customer expectations and maintaining customer satisfaction.

Another weakness mentioned is a specific problem with an order. A customer ordered the special wonton soup for two but did not receive any wontons. Although the mistake was rectified after a call and a return trip, such errors in preparation can be frustrating for customers. Attention to detail and accuracy in order fulfillment are crucial in the restaurant business to ensure customer satisfaction.

One customer mentioned the absence of a draw fan in the restaurant. This indicates a ventilation issue, which might affect the dining experience for some customers. Proper ventilation is crucial to maintain a comfortable environment, especially in a restaurant that deals with cooking odors and steam. Failure to address this issue could deter potential customers with a sensitivity to strong smells or a preference for well-ventilated spaces.

A common concern raised by multiple customers is the cash-only policy. Some customers expressed their dislike for this payment method, suspecting that it may indicate a lack of trust on the part of the restaurant. Cash-only policies can inconvenience customers who prefer alternative payment methods, such as credit cards or mobile payments. By limiting payment options, the restaurant may potentially lose customers who prefer the convenience and security of electronic payment methods.

Another customer mentioned their dissatisfaction with the lack of response when attempting to contact the restaurant over the phone. Failure to answer phones can lead to missed opportunities for business, as customers may choose to go elsewhere when they are unable to reach the restaurant for inquiries or to place orders. Responsive and accessible customer service is essential to maintain a positive reputation and retain customers.

Lastly, a customer expressed concerns regarding pricing and receipt accuracy. The customer mentioned that their bill was significantly higher than expected, and the receipt provided did not reflect the prices on the menu. This discrepancy and lack of an itemized receipt signify a lack of transparency in pricing, which can lead to distrust and customer dissatisfaction. Clear and accurate pricing information is important for customers to make informed choices and avoid surprises at the time of payment.

In summary, Hunan House has several strengths, including the quality of their food and the professionalism of their staff. However, there are also notable weaknesses that need attention, such as better communication concerning menu availability, order fulfillment accuracy, ventilation issues, the cash-only policy, phone accessibility, and pricing transparency. Addressing these weaknesses and building on their strengths will be essential for Hunan House to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

One of the rare times we were displeased here. First, they were out of General Tso chicken, which we erre not told before ordering. Then we ordered the special wonton soup for two. When we got home, no wontons. A simple call and a trip back and that was remedied. I understand issues happen but honest reviews need to happen as well.

I love the food, very good and fresh. And the staff is always pleasant, professional and very kind

The place needs a draw fan. Badly. The food was great. Price was usual. Employee was friendly. They take only cash. I dislike cash only. Makes me believe they don't trust. Last visit there for me.

If leaving no stars was an option i would put that. The food was disgusting. Egg fried rice tasted gross, crab Rangoon were nasty, the sweet and sour chicken was gross, most of the food tasted like it was cooked in old oil. Never again.

Best Chinese food in the area hands down.

Staff was so nice and food is amazing!!!

They don't answer their phone. Too bad.

We ordered 5 meals it usually costs like 60 bucks plus a tip at any other chinese place. my bill was almost 100 I asked for a receipt it just had numbers on it wasnt itemized and it didnt match the menus prices at all