I-Candy

+44 1506 237058

3 Follyburn Pl, Livingston EH54 6BF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About I-Candy

I-Candy place, based on the comments provided, has both strengths and weaknesses. In terms of strengths, some customers mentioned that the food was nice and that the sundaes and cookie dough were really good. The quick service during a five-minute wait was also praised by one customer. Additionally, the availability of delivery and the option to order through platforms like Just Eat can be seen as convenient for customers who prefer to dine at home.

However, there are several weaknesses that are highlighted in the comments. Firstly, a common issue is the lack of customer service. Customers have complained about the staff members being inattentive and ignoring their presence, causing frustration and dissatisfaction. In particular, one customer mentioned being completely ignored by the staff despite waiting for 10 minutes. Another customer mentioned that the staff only seemed to prioritize online orders and neglected in-shop customers.

The issue of late deliveries is also a significant weakness. Multiple comments indicate that the delivery service is consistently late, with one customer stating that their order took over two hours to be delivered. This can be infuriating for customers who expect their food to arrive in a reasonable amount of time. Furthermore, the lack of communication and apology for these delays further affects the customer experience negatively.

Another weakness highlighted in the comments is the inconsistency in food quality. While some customers have previously enjoyed their meals from I-Candy place, others have complained about tasteless milkshakes, scarcity of Nutella and ice cream in their crepes, and receiving the wrong flavour of cheesecake. These instances of poor food quality can directly affect the overall dining experience and leave customers dissatisfied.

The limited payment options, as mentioned in one of the comments, is also a weakness. By only accepting cash, customers who prefer paying with other methods may find this inconvenient. It may discourage potential customers who do not carry cash or prefer the ease of using alternative payment methods.

Lastly, the lack of response and inadequate customer service when complaints are made is a significant weakness. Customers have mentioned not receiving any follow-up regarding their complaints, which reflects poorly on the business's ability to handle and resolve customer issues. This lack of accountability can leave customers feeling ignored and unsupported.

In conclusion, while I-Candy place has some strengths such as positive food reviews and convenience through delivery services, it suffers from several weaknesses. These weaknesses include lacking customer service, late deliveries, inconsistent food quality, limited payment options, and poor handling of customer complaints. These areas of improvement should be addressed by I-Candy place in order to provide a better overall experience for their customers.

Best TL Reviews

Went in on the 27th of January 2023 ordered x2 milkshakes they were tasteless? Bland as anything, also the crepes had hardly any Nutella and no ice cream which was paid for? Won’t be back

Food was nice, staff not so much. stood waiting for about 10 minutes the woman wouldn’t even acknowledge me, wouldn’t even look at me, despite me standing directly in front of her, she never said hi or told me it would be afew minutes etc, the young girl looked at me about 5 times but never said a word then when a family came in she served them after me standing being the only one in shop for a while... I then Went out, returned 5 minutes later and the people who were behind me in the que still hadn’t been served and asked if anyone was serving then when they were told no, they had to wait, we were all just left standing in silence. Clearly they only care about just eat orders as the 2 of them were the only ones in the shop, both in the back preparing orders and neglecting in shop customers badly. Then asked for cheesecakes to be bagged separately and she never gave me a bag at all. AND even though I only ordered 2 cheesecakes, she gave us the wrong flavour!

The things I ordered was fine, but the wait was ridiculous. Ordered at 8:30pm and didn’t get here till after 11pm (was only 4 items). Wouldn’t recommend delivery if you are wanting something quick would probably be best going into the shop ????

Good place, but only takes cash. Otherwise, great. Sold out of cake at 6pm on a Tuesday! Obviously people stress eat on a Tuesday, when they realise work is brutal and it ain't even Humpday yet :)

Iv been a long time costumer of Icandy. The majority of times I have ordered it has been pleasant. Even though they’re delivery has always been late they always delivered nice and tasty food that Iv enjoyed. Until my most recent experience where the delivery was late as always but inside the crepe there was to long black hairs and another hair on the side of my ice blast and one on the side of my ice cream tub. I called the night that it had been delivered and got told they would contact me again and never heard anything from them, called again today and nothing. Not only has the food gone way down in quality but the customer service is appalling will never order here again and wouldn’t recommend.

Waited 2 hours for delivery, only to be told it'll be another 45 mins. Went down to collect instead, zero apology and expected to carry 5 cups on my own! Not even close to solid ice cream on serving, never mind by time got home.

5 minute wait, really good sundaes and cookie dough

Ordered at half 8, was saying it was delivered on just eat so phoned the shop and was told the driver had just left the store. 22:15 and still nowhere to be seen. Avoid. Claimed refund from just eat. Unacceptable