Quick Facts About Ice Gem
Ice Gem Place is a dessert shop that specializes in waffles and ice cream. The comments left by customers provide valuable insights into the strengths and weaknesses of the establishment.
Starting with the strengths, one customer praises the quality of the strawberries and cream waffle, stating that it is one of the best they have had compared to other places. The strawberries are described as fresh and soft in texture, indicating that Ice Gem Place uses high-quality ingredients. Additionally, the comment mentions that the waffle itself was cooked to perfection, highlighting the skill of the staff in preparing the dish. This suggests that the shop values attention to detail and strives for consistency in its offerings.
Another positive aspect mentioned in a comment is the exceptional customer service. One patron mentions that the staff went the extra mile to make their daughter's birthday special by bringing candles and a slice of cake. This demonstrates that Ice Gem Place is attentive to customer needs and willing to go above and beyond to create a memorable experience. Additionally, another comment praises the friendly staff, indicating that the shop creates a welcoming and pleasant atmosphere for customers.
The spaciousness of the shop is also highlighted as a positive aspect. This suggests that Ice Gem Place provides ample seating and a comfortable environment for customers to enjoy their desserts. The comment also mentions the stylish presentation of the waffles, suggesting that the shop pays attention to aesthetics and creates visually appealing dishes.
While there are several strengths mentioned in the comments, there are also some weaknesses that should be addressed. One customer expresses concern about the hygiene practices of the shop. They report that the owner used a dirty and worn-out scotch-brite to clean the waffle machine and did not wipe it with a kitchen towel before pouring the batter. This raises questions about the cleanliness standards of the establishment and may be off-putting to potential customers.
Another weakness highlighted by a customer is the change in the quality of the gelato. They state that the taste has declined since the change in ownership and that the prices have also increased. This indicates a perceived decrease in the overall value of the desserts offered by Ice Gem Place. The customer also questions the authenticity of positive reviews on Google, potentially raising doubts about the credibility of the shop's reputation.
Furthermore, a negative comment in a different language mentions disappointment with the gelato, describing it as synthetic in taste and lacking a creamy texture. The comment also criticizes the staff for being cold and inattentive to customer requests. This suggests that Ice Gem Place may not prioritize customer satisfaction consistently, leading to a negative dining experience for some patrons.
In conclusion, Ice Gem Place has several strengths, including the quality of its waffles, attentive customer service, and stylish presentation. However, there are also weaknesses, such as concerns about hygiene practices, a decline in the quality of the gelato, and inconsistencies in customer satisfaction. Recognizing and addressing these weaknesses can help Ice Gem Place further improve its offerings and maintain a positive reputation among customers.
Best TL Reviews
Had a strawberries and cream waffle from here and have to say it was one of the best strawberries and cream waffle compared to other places I have been to. The strawberries tasted fresh and we're soft in texture - a big difference as other places tend to use lower quality strawberries. The waffle was cooked to perfection and not overcooked like a few places I had been to in the past. This dessert was worth every penny and highly recommended!!!
Ordered 2 waffles and the owner trying to clean the waffle machine before use with the used vessel scotch-brite which is dirty and worn out , and poured the waffle batter without wiping the machine with kitchen towel on top giving lame excuse that they ran out of kitchen towels and it’s shortage in the market
Previous owner used to give Gelato ice cream with the waffles but the new owner giving some cheap ice cream and charging more on top 1 with full cup and the other with half cup
After change of new management I will not recommend this place no hygiene cheap product with pricey tag
Full marks to ice gem and the staff. Beautiful waffles and with them going the extra mile when we told them it was our daughters birthday, they went out to the shop and brought candles, bringing over a gorgeous (and huge) slice of cake for her to blow out the candles and take home. Highly recommend a visit to ice gem in shirley. Next time we are back in brum we will 100% be coming back. Thank you ice gem guys
The standard of this place has declined massively. The gelato is terrible tasting and they’ve raised their prices. It used to be a good place to eat at. The reviews on Google for this also seem fake and bought.
Had a cake n custard and a waffle they were amazing just the way we like it 5 star girls were very polite nice atmosphere actually very relaxing and clean will defo be back ....
Very nice friendly staff, one of the best waffles.
Loved the vanilla ice cream.
Stylish waffle serving. What's really amazing is that the shop is spacious. Didn't have time to take photos for the dishes as they were gone in a glimpse.
Hope they keep it up.
Thank you for the amazing service we really did enjoy the food it was really nice it was not to sweet for my liking and the gentlemen serving and making the food were so kind. We really would like to come back, thanks again.
-written by a very happy nephew and niece!
Ho visitato questo locale che fa credere di servire gelato (leggendo la parola italiana in un paese non italiano ho pensato che sarebbe stato almeno un po’ più simile a quello autentico italiano rispetto ai normali ice-cream shops in zona). Quello che offrono loro chiaramente non è gelato italiano, questo si capisce dal gusto totalmente sintetico e dalla consistenza non cremosa come dovrebbe essere, anzi contenente cristalli di ghiaccio.
Il personale è freddo e poco attento alle richieste dei clienti.
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Ice Gem Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 12:30 PM - 10:00 PM |
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| Tuesday | 12:30 PM - 10:00 PM |
| Wednesday | 12:30 PM - 10:00 PM |
| Thursday | 12:30 PM - 10:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
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Location
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