Quick Facts About Manzil Gold
Manzil Gold Place, a restaurant known for its Indian cuisine, has received mixed reviews regarding its food and service. In order to evaluate its strengths and weaknesses, we can analyze the comments left by customers.
One of the recurring strengths mentioned by customers is the restaurant's decor. It is described as modern and calming, creating a pleasant atmosphere for diners. This positive experience is further enhanced by the friendly and welcoming staff. Customers appreciate the warm reception and commend the service provided throughout their visit.
Many customers also praise the generous portion sizes at Manzil Gold Place. This is seen as a positive aspect, particularly for large groups or those looking to take leftovers home. The fluffy and delicious cheese and chili naan is particularly highlighted as a standout dish.
The affordability of the restaurant is another strength mentioned by customers. They appreciate the good prices, which make dining at Manzil Gold Place a value-for-money experience. This is seen as a clear advantage in comparison to other Indian restaurants in the area.
On the other hand, the restaurant has received multiple negative comments regarding food quality and timeliness of delivery. Some customers express disappointment with their takeaway orders, claiming that the food did not taste freshly cooked. Others mention that the food was plain and lacked the usual flavors associated with Manzil Gold Place. These comments indicate a decline in food quality compared to previous experiences.
In terms of delivery service, some customers complain about excessively long wait times. There are instances where customers have waited for up to two hours for their orders to arrive. This delay is aggravated by poor customer service, with some customers reporting that they were hung up on or not taken seriously when seeking assistance. These experiences leave customers feeling frustrated and dissatisfied with the overall service provided by the restaurant.
Based on these comments, it is evident that Manzil Gold Place has both strengths and weaknesses. The positive aspects include a modern and calming decor, friendly staff, generous portion sizes, and affordable prices. These elements contribute to a positive dining experience for some customers.
However, there are clear weaknesses that need improvement. The decline in food quality, as reported by several customers, is a significant concern that needs to be addressed. In addition, the delivery service and customer care are areas that require improvement, as customers have expressed frustration and disappointment with long wait times and unprofessional behavior.
To maintain and attract new customers, it is crucial for the restaurant to address these weaknesses. The quality of the food needs to be consistent, ensuring that customers receive the same flavorful and fresh dishes they have come to expect from Manzil Gold Place. Additionally, customer service should be improved to provide prompt assistance and ensure customer satisfaction, especially in relation to delivery orders.
With attention to these areas, Manzil Gold Place can regain its reputation as a go-to place for Indian food and enhance the overall dining experience for its customers.
Best TL Reviews
My takeaway was definitely not cooked fresh. I think I got the weekend leftovers. I have had food from them in past and was happy, sadly not this time. Will not order from them again.
Ordered lamb biryani, butter delight chicken and garlic naan. Usually it’s a no brainer with them and they are my go to place for Indian food. It’s been some time since I’ve ordered from them but when I did last evening I was so disappointed to see that that their quality was shocking. I don’t know if they have a new chef or if the food wasn’t cooked fresh but it definitely wasn’t Manzil gold food I’ve had all these years! Very disappointed as a loyal customer. From a solid 5 stars it went right down to a 1 because of how plain the food tasted. Sadly will not ordering again.
Went here on a work meal, 13 of us and I have to say I was pleasantly surprised.
The restaurant in terms of decor is quite modern and brings a nice calm feeling to the venue.
As there were quite a few of us we ordered a variety of mains, ranging from korma, to madras and bhunas. I ordered the lamb bhuna with a cheese and chilli nan, it was right on the money. The nan was spot on, fluffy with stringy cheese. And the portions are extremely generous, we ended up taking few things home.
Extremely satisfied and will definitely be popping in again. Slight downside was all of the order didn't come out together, some of my colleagues were waiting longer than the rest of us, but it's no slight on what was served, excellent food.
Ordered from their website today and been waiting almost two hours. First time we called saying already with driver then after 30 minutes it didn’t arrive and rang them again and told us there was no order although we had the confirmation and order number, money was taken from the bank. Left us on the phone and hang up on us. We’ve been ordering from here but we might start avoiding due to this experience. We wanted to cancel order but now can’t get through their phone line. Very disappointing.
Unprofessional and untrustworthy. Bought a takeaway from their website that never arrived, after several calls and 3 hours later and asking for a refund they hung up on me. Ended up without any food and 30 quid out of pocket. I've had to now raise a dispute with my bank to try to get the money back. Avoid this place like the plague
Absolutely amazing food. Very friendly and helpful staff. Lovely restaurant. Very good prices ???? recommended. Best Indain In the town.
Dined in today with a friend. Staff were very welcoming right from the beginning to the end and service was very good. We enjoyed our food and will visit again.
Been going here for years...New management is fantastic and the new refit looks great. Food was really nice as well as the service. Would recommend!
Place Pictures
Manzil Gold Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dinner
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Dessert
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Seating
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
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Romantic
Crowd
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Groups
Planning
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Accepts reservations
Today
Opening Hours
| Monday | 05:30 AM - 11:00 PM |
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| Tuesday | 05:30 AM - 11:00 PM |
| Wednesday | 05:30 AM - 11:00 PM |
| Thursday | 05:30 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 05:30 AM - 11:00 PM |
How to go there
Location
Places