Quick Facts About Istanbul Chef
Strengths:
1. Good portion sizes: Several comments mentioned that the kebab feast was substantial and enough to feed multiple people. This suggests that Istanbul Chef offers generous portion sizes, which is a positive aspect for customers looking for value for money.
2. Beautiful presentation: One customer complimented the presentation of the kebab, indicating that Istanbul Chef takes care to make their dishes visually appealing. This attention to detail can enhance the dining experience and create a favorable impression.
3. Previously good food: Another customer mentioned that they had previously had great food from Istanbul Chef, suggesting that there have been positive experiences in the past. This indicates consistency in quality, which can be a strength for any restaurant.
Weaknesses:
1. Poor food quality: Several comments criticized the quality of the food, including desserts that were past the expiration date, tough chicken, overcooked/burnt pizzas, and dry and old-looking chicken and doner meat. These complaints indicate a lack of consistency and attention to food quality, which could significantly impact customer satisfaction.
2. Rude and unhelpful customer service: Multiple comments mentioned rude and unhelpful customer service experiences. Being shouted at, hung up on, and treated disrespectfully can turn customers away and harm the restaurant's reputation. Friendly and efficient customer service is crucial for any establishment, and Istanbul Chef seems to be lacking in this area.
3. Inconsistent delivery service: Complaints about missing items, excessively long delivery times, and cold and burnt food suggest a lack of organization and efficiency in the delivery process. Inconsistencies in delivering orders on time and in good condition can lead to customer dissatisfaction and the loss of repeat business.
4. Price discrepancies: One customer mentioned being charged more than the advertised menu price for their order. This indicates a lack of transparency and potentially unethical practices. Misleading customers with incorrect prices can lead to distrust and negative reviews.
5. Inadequate response to complaints: In one instance, the customer received a rude response when addressing an issue, and in another instance, the staff seemed dismissive and unhelpful. Failing to address and resolve customer complaints effectively not only damages current relationships but also discourages potential customers from dining at the establishment.
6. Lack of fresh ingredients: Comments about old and dry chicken, bitty and cold doner meat, and overall disappointment with the quality of the kebab suggest a potential problem with the freshness of ingredients. Using fresh and high-quality ingredients is crucial for producing delicious meals and ensuring customer satisfaction.
Overall, Istanbul Chef appears to have significant weaknesses in terms of food quality, customer service, and delivery consistency. These aspects need improvement to attract and retain satisfied customers. However, it is worth noting that there have been past positive experiences and compliments on portion sizes and presentation, which indicate potential strengths that can be built upon.
Best TL Reviews
Absolutely disgusting. Sold us deserts that were 3 weeks yes 3 weeks out of date tried to rip labels off but forgot on one of them then tried to blame supplier.
Avoid this place like the plague
I ordered the Kebab Feast through Just Eat, and it was a veritable feast, absolutely yummy. So much tho, defo enough for 4 people.
Well done Istanbul Chef, very happy
Beautiful presented kebab. Combination, chicken + lamb shish and lamb doner. Pitta and salad all for £9. Some bits of chicken were a little tough. But other than that. Very nice meal.
Absolutely appalling service...not for the first time may I add.... delivery missing 3 out of 5 items, called them and very rude, called again, even ruder, called a third time ( an hour and a half after original order) and they hung up on me! Shocking service and will. never use again.
Placed order told it would be 30 - 40 minutes after an hour and 15 minutes we rang to ask where the order was, we were told it was cooked and ready to be delivered. Another 40 minutes later (nearly 2 hours after order) it arrived. Pizzas were very over cooked / burnt and also stone cold.
We've had great food from Istanbul Chef in the past but this and the last occasion delivery has really let them down.
Disappointing!
Just had the worst experience in Istanbul chef kebab house, ordered a kebab feast which is advertised on both just eat and their takeaway menu at £16. Went into collect and paid with a £20 expecting change but none came. Asked them how much was my food and they £20. Price on menu on wall says £18 their response was prices gone up. Well they shouldnt be advertising at lower price then. Had all staff shouting at me to get out. Food was cold as well. Picked up when they told me it would be ready.
Chicken was dry and looked like it had been out for a week and doner meat was bitty and cold won't be using again
Bought kebab feast .. but the donor kebab was ridiculous..not at all fresh... it was dry... like waste of time and money .. not at all up to the price paid... £18
Istanbul Chef Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Dessert
Atmosphere
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Casual
Today
Opening Hours
| Monday | 02:00 PM - 01:00 AM |
|---|---|
| Tuesday | 02:00 PM - 01:00 AM |
| Wednesday | 02:00 PM - 01:00 AM |
| Thursday | 02:00 PM - 02:00 AM |
| Friday | 02:00 PM - 03:00 AM |
| Saturday | 02:00 PM - 03:00 AM |
| Sunday | 02:00 PM - 01:00 AM |
How to go there
Location
Places