Quick Facts About Friars Wynd Hotel
The Friars Wynd Hotel has several strengths that make it a desirable place to stay. Firstly, it is conveniently located within a 5-minute walk from the train station, making it easily accessible for travelers. It is also close to shops, bars, and restaurants, providing guests with plenty of options for entertainment and dining.
The hotel's staff is described as helpful and friendly, with specific mentions of Jack and Annabel who were particularly pleasant and chatty. This adds to the overall positive experience of staying at the hotel and enhances the level of customer service.
The cleanliness of the rooms is another strength of the hotel, with multiple comments stating that the rooms are clean and comfortable. This is an important aspect for guests as it contributes to their comfort and satisfaction during their stay.
The hotel also offers a parking area behind the building, which is appreciated by guests. Although it is mentioned that the parking can be a bit challenging to reach due to the surrounding one-way streets, it is a useful amenity, especially considering that it is free from 5:30 PM to 8:00 AM.
There are, however, some weaknesses and areas for improvement that are highlighted in the comments. One recurring issue is the lack of response from the hotel to emails prior to arrival. Guests express frustration at not receiving any reply to their queries and having to resort to phoning instead. This could be seen as a lack of communication and responsiveness from the hotel's management.
Another weakness mentioned is the breakfast service, which is described as slow on the morning of the stay. This is attributed to minimal staffing, which may be understandable during off-peak seasons but can still be a source of dissatisfaction for guests. Improving the efficiency of the breakfast service could enhance the overall experience and satisfaction of guests.
The bathrooms in the rooms are also criticized for not being adequately equipped. While the rooms themselves are described as nice, some guests feel that the bathrooms could be improved in terms of amenities and functionality. One specific issue mentioned is the small size of the sink, which is not practical for use with the waterfall tap.
Additionally, there are scattered negative comments regarding the cleanliness of certain areas, such as the statement that "clean is something else" when referring to the cleanliness of the Kaffee und Kuchen area. This suggests that there may be inconsistencies in the hotel's overall cleanliness standards.
Lastly, it is mentioned that the lift was not functioning during the stay, which could be a significant inconvenience for guests with mobility issues, such as the commenter. Ensuring that all necessary facilities and amenities are in working order is crucial to providing a seamless experience for guests, especially those with specific needs.
In conclusion, the Friars Wynd Hotel offers several strengths such as its convenient location, helpful staff, cleanliness of rooms, and on-site parking. However, there are weaknesses that could be addressed, including poor email responsiveness, slow breakfast service, inadequately equipped bathrooms, occasional cleanliness issues, and a malfunctioning lift. Improving these areas would enhance the overall guest experience and satisfaction at the hotel.
Best TL Reviews
Ein Zimmer habe ich nicht bekommen aber im zweiten Ablauf waren wir zum Frühstück da.
Essen war klasse, der Service war schnell und freundlich und ich komme gerne wieder, dann hoffentlich mit Zimmer ????
Parkplatz ist etwas schwer zu erreichen durch viele Einbahnstraßen und der Parkplatz kostet Geld. Von 5:30 PM bis 8:00 am ist er jedoch frei.
Hilfsbereites Personal, saubere Zimmer, Parkplatz hinter dem Haus, zentral gelegen, jedoch könnte das Frühstück besser sein. Die Zimmer sind schön, könnten aber im Bad mehr ausgestattet sein.
Kaffee und Kuchen waren lecker, sauber ist etwas anderes.
An excellent place to stay 5 minutes walk from the train station and close to shops and a range of bars and restaurants. However, the evening meals menu here is excellent and there are some tasty dishes to be had. Jack is an excellent reception/bar person and interesting to get into conversation with. The rooms are clean and comfortable. Breakfast service was a little slow on the morning of our stay, I suspect due to minimal staffing (probably because it was off season).
Non abbiamo soggiornato ma siamo stati per una pausa pranzo veloce dopo aver visitato il castello di Sterling. In cibo era semplicemente OTTIMO! La ragazza che ci ha servito molto cordiale e gentile. Abbiamo poi scoperto che lo chef è italiano, e ha realizzato piatti da 5 stelle! Peccato essere stati solo di passaggio, avremmo mangiato li altre cento volte!
Really nice hotel and you wouldn't even know it existed. Rooms have good decor and are easy on the eye. There is a lift which wasn't working when we were there. I have mobility issues so it wasn't ideal being on the top floor. All on all tho it is beautifully decorated and carpeted in the rooms. Bathroom are also very modern. I would return.
Location to centre of Stirling is good. Staff very helpful and chatty (Jack and Annabel) but as mostly lovely students I think having a manager would benefit the place. Prior to our arrival I sent 2 emails to the hotel with a query and they were never answered so I ended up having to phone. Bed very comfy and clean. Slept well. Towels lovely too. Sink in bathroom too small especially with the waterfall type of tap that sends water over the wall. Awkward shower door means you need to go into the shower to turn it on.