Quick Facts About Eatons Tea & Coffee House
Eatons Tea & Coffee House, as described in the comments, has several strengths and weaknesses that contribute to the overall customer experience.
One of the biggest strengths of the establishment is its friendly and nice staff. Multiple comments mention the staff's politeness and willingness to apologize for any inconveniences. This is a crucial aspect of customer service and can leave a positive impression on visitors. Additionally, the staff is described as sweet and welcoming, enhancing the overall atmosphere of the café.
Another strength of Eatons Tea & Coffee House is the quality of the food. The comments consistently rave about the lovely afternoon tea, delicious cakes, and well-cooked eggs. Good food is a fundamental aspect of any café or restaurant, and positive reviews in this regard can attract more customers.
The café's location is also highlighted, with one comment mentioning that it is well-located and another remarking on the delightful outdoor eating area. A pleasant and accessible location can contribute to customer convenience and enjoyment.
However, there are also weaknesses that need to be addressed. One significant issue mentioned in the comments is the slow service. Customers express frustration at having to wait a long time for their orders, with one person stating that they waited nearly an hour before receiving their food. Slow service can result in dissatisfied customers, especially if they have time constraints or other plans. Improving the speed of service and reducing wait times should be a priority for Eatons Tea & Coffee House.
Another weakness that stands out is the lack of cleanliness and table clearing. Multiple comments mention that tables were not being cleared promptly, with one person noting that staff members brought them their order without clearing the previous customers' dishes. Maintaining a clean and tidy environment is crucial for customer satisfaction and safety. This issue should be addressed to create a more pleasant dining experience.
Additionally, some comments mention issues with decor and the availability of food and beverages. One customer describes the decor as a mix between an old fruit and veg shop, a junk shop, and a café, which may not create the most attractive ambiance. Another comment mentions that the cake display stands were piled up and gathering dust, while the chiller unit was inadequately stocked. Ensuring that the café is visually appealing and well-stocked is vital for attracting customers and encouraging repeat visits.
Overall, Eatons Tea & Coffee House has several strengths, including friendly staff, tasty food, and a good location. However, there are some notable weaknesses, such as slow service, lack of cleanliness, and issues with decor and availability of food and beverages. Addressing these weaknesses and focusing on improving customer service and maintaining a clean and well-stocked environment will lead to a more positive customer experience and help the café thrive.
Best TL Reviews
Really nice staff. The afternoon tea was lovely. This needs booking ahead of time. The only down side is that the tables where not being cleared. 2 staff members came up brought what we ordered but didn't take what was left by other customers back down to the kitchen. This was literally the only down side.
Went in last saturday for lunch.
Lovely little tea room/lunch room.
Can't fault the food.
The hot chocolate I had was lovely.the wife had tea which was fine also. We both had jacket potatoes which came with nice fresh salad which was all nice.
The only issue was the wait was really long.we were there nearly an hour before we got our food.
Have to say I cannot fault the blonde waitress. She was extremely polite and was apologising to everyone in there for the wait and doing her very best to try and keep people happy buy some people were getting up and leaving. She alone is the reason I give a 4 and not a 3.
Not sure if the owner was the cook(foreign lady) as she seemed to be fairly aggressive toward staff when I waited down stairs for the wife.
Maybe if she wasn't chatting non work to the youngsters at a busy time people would get their food quicker.
Anyway as I say not awful at all but improve the time /staff management and it would be spot on.
Nice little cafè
Nice staff
Nice food.
Service was too slow given that its a small cafè with 4 staff on.
Decor looked like a mix between & old fruit & veg shop, junk shop & cafe.
All the cake display stands were piled up gathering dust, the chiller unit had only 2 rows of drinks in it & looked like it was way to big for the small cafe.
I wouldn't be giving this olace any stars, it's you have to select one to type review. We went in, cafe wasn't busy at all. We ordered beans and cheese on toast and smashed avocado with poached eagg on sourdough. Our coffees arrived quick but tasted very bitter. We waited ages for our lunch, my husband had to chase. It all finally arrived after approximately 40 minutes wait. He's was ok after all it was only beans/cheese /toast. Mine, the avocado was chunked and not smashed as advertised and the poached eggs had been hard boiled!!! As mentioned, they wasn't busy and seemed to be chatting (we were sat upstairs due to tables not been cleaned from previous customers). Never again will we visit this place. After leaving, we noticed a few other nice places to eat literally a fews seconds walk away. I do highly recommend 'Toast' their coffee is excellent and they sell food.
Delightful coffee shop serving a range of hot drinks, cakes and light lunches. Lovely sunny outdoor eating area to comply with current Covid regulations. Service swift, eggs royale delicious - perfectly cooked eggs. My only gripe is having to share my dining area with smokers which rather spoilt the otherwise delightful ambiance.
My daughter had an afternoon tea party there staff were lovely ,friendly food was delicious ???? and the cakes are very good we all had a great time,thank you
Well located and cosy, but a stripped out feel (IE little food on show; very bare, shelves and fridge empty). Coffee ok, but no gluten free snacks evident, and had to wait ten mins or more for a mocha, as they had run out of hot chocolate and had to run to buy some. Friendly staff, but place feels like it is on the edge of survival.
I went there last Sunday, and it was not busy. The cake and scone were lovely. The staffs were so sweet and welcoming.
Place Pictures
Eatons Tea & Coffee House Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Highlights
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Fast service
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Great tea selection
Accessibility
Offerings
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Coffee
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Healthy options
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Kids' menu
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 08:30 AM - 04:00 PM |
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| Tuesday | 08:30 AM - 04:00 PM |
| Wednesday | 08:30 AM - 04:00 PM |
| Thursday | 08:30 AM - 04:00 PM |
| Friday | 08:30 AM - 04:00 PM |
| Saturday | 08:30 AM - 05:00 PM |
| Sunday | 08:30 AM - 05:00 PM |
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Location
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