The Mall

39 Mostyn St, Llandudno LL30 2NL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Mall

The Mall has several strengths as mentioned in the comments provided. Firstly, it is described as a good place to shop. This indicates that there are a variety of shops available within the mall, offering customers a range of options when it comes to shopping for different items. A great variety of shops is also mentioned, implying that there is something for everyone and that customers can find what they are looking for.

Additionally, the comments highlight that the staff in the shops are helpful and friendly. This is a significant strength as it creates a positive shopping experience for customers. When staff members are helpful, it improves customer satisfaction and makes them more likely to return to the mall in the future. Having friendly staff also contributes to a welcoming atmosphere within the mall, making customers feel comfortable and valued.

Cleanliness and tidiness are also mentioned as strengths of The Mall. A clean and tidy environment is crucial for maintaining a positive image and reputation. When the mall is clean, it creates a pleasant atmosphere for shoppers, enhancing their overall experience. It also reflects well on the management and staff who are responsible for maintaining cleanliness.

Another strength mentioned is the presence of a cafe within the mall. However, one comment highlight a weakness regarding the closure time of the cafe. It is stated that the cafe closes early, which may inconvenience customers who wish to dine or have a snack after regular shopping hours. This weakness should be addressed by the mall management to provide a better dining experience for customers.

One comment also mentions that cleaning is conducted around customers who are still eating. This is a potential weakness as it can disrupt customers' meals and make them feel uncomfortable. Cleaning should ideally be done when customers have finished eating or when the dining area is less crowded to avoid inconveniencing them.

Furthermore, a negative experience is shared regarding a rude staff member who took menus from a table without asking or speaking. This is a clear weakness and can negatively impact customers' perception of the mall. Rude staff members create a negative experience and can discourage customers from returning. The management should address this issue by providing customer service training for staff members to ensure consistent positive interactions.

Despite this negative experience, other comments highlight positive aspects such as nice coffee and nice staff. These positive experiences reflect well on the mall, indicating that overall customer service is satisfactory. However, it is important to address the negative experience to ensure consistent positive interactions with all customers.

The Mall is praised for its variety of shops and cleanliness, which are significant strengths. However, there are weaknesses mentioned, including the early closure of the cafe, cleaning during customer meals, and a rude staff member. Addressing these weaknesses can further enhance the shopping experience for customers and maintain a positive reputation for The Mall.

Best TL Reviews

Good place to shop. Helpful staff in the shops. Clean & tidy. Amazed at how early the centre cafe closes though! Cleaning around customers who are still eating!

Nice coffee nice staff except the lady who seemed to be in charge very rude took menus from our table with out asking or speaking we had not finished with it so we left without ordering a shame as the other girls were very nice

Lovely Llandudno. Visited for a Family holiday. Love the shops, and in particular The Artificial Flower Shop. Hundreds of beautiful silk flowers if all shapes, sizes, & colour's, and at Fantastic prices.

Also, plenty of Charity shops, Restaurant's, Cage's, & Tea Rooms. There is also a lovely Amusement Arcade, which my Family frequented quite a lot. A lovely place to spend your Day shopping and eating, and also looking for that all important Welsh Souvenir to take Home.

It has a lot of shops all very nice and the staff all very helpful and friendly

Plenty of benche stood rest and nice clean mall plenty of choice in shops

My wife and I have had breakfast here a few times now and everytime it's been fantastic, place is lovely and clean and the service is top marks

Great variety of shops and super clean

Small but it's OK with little novelty shops and a few brand names