Starbucks

+44 1333 406611

Riverside Rd, Leven KY8 4LS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular coffee chain that has both strengths and weaknesses in various aspects of its operations. In terms of strengths, one comment highlights the nettes personal, which translates to friendly and helpful staff. This is an important aspect of customer service and can contribute to a positive overall experience for customers. Additionally, the presence of a drive-thru is seen as a strength, especially for customers driving along the Fife Coastal route. This convenience allows customers to quickly grab their drinks without having to park and go inside the store. Furthermore, the installation of cycle racks for cyclists passing by shows that Starbucks is accommodating to different modes of transportation and encourages a healthy and sustainable lifestyle.

Another strength mentioned is the abundance of free parking, which makes it convenient for customers who want to sit and relax inside the store. Having ample parking space can attract more customers and provide them with a stress-free experience. The comment also mentions that the branch is newly opened, which means it is clean and tidy. This is a positive attribute as it creates a pleasant environment for customers to enjoy their drinks.

However, there are also weaknesses mentioned in the comments. One weakness is that the service, both inside and at the drive-thru, was slow compared to other branches in London. This can be seen as a negative aspect as customers expect efficient and timely service. However, it is acknowledged that the staff's experience may improve over time as they become more familiar with their roles.

Another weakness pointed out is the lack of certain menu items, such as fruit bread, during the initial visit. This can be disappointing for customers who have specific preferences or enjoyed those items in other branches. Additionally, the comment mentions that the banana loaf was dry and did not taste like banana loaf, which suggests a quality issue with the food offerings. However, it is mentioned in a later comment that the second visit was much better, indicating that improvements were made.

A positive aspect highlighted in the comments is the use of china mugs instead of paper cups during the pandemic. This shows that Starbucks is taking safety measures seriously and adapting its practices to meet the restrictions. Another positive aspect is the availability of their fruit toast, which was not initially present but later introduced. These changes indicate that Starbucks listens to customer feedback and takes steps to address their preferences.

However, there are also some negative comments. One comment expresses disappointment in the cleanliness of the store, mentioning dirty tables, seats, and a dirty toilet. Cleanliness is an important factor in determining the quality of a dining experience, and such issues can significantly impact customer satisfaction.

Another negative comment highlights a billing issue where the customer was charged a significantly higher amount for their order. This can be seen as a major weakness as it not only affects customer trust but also suggests a lack of transparency and consistency in pricing.

Another weakness mentioned is poor customer service in terms of staff members talking amongst themselves and neglecting customers waiting to be served. This can lead to frustration and a negative impression of the overall experience.

Lastly, one comment mentions disappointment in the lack of eggnog before Christmas. This can be seen as a weakness in terms of inventory management and meeting customer expectations during festive seasons.

In conclusion, Starbucks in Leven has strengths such as friendly staff, drive-thru convenience, ample parking, and cleanliness. There have also been improvements in terms of using china mugs and introducing desired menu items. However, there are weaknesses in terms of slow service, the absence of certain menu items, cleanliness issues, billing errors, poor customer service, and inventory management. These aspects can impact the overall customer experience and should be addressed to maintain customer satisfaction and loyalty.

Best TL Reviews

Nettes Personal und ein Drive In

Great to have a Starbucks in Leven, especially as it has also has a drive through for customers just driving along the Fife Coastal route. It has also installed cycle racks for cyclists passing by.

Plenty of free parking if you want to sit and relax inside.

This branch has only just opened so it was lovely and clean and tidy.

The service both inside and the drive through was quite slow compared to London branches but hopefully that will improve when they have been opened longer and the staff are more experienced.

The staff were friendly and helpful.

I would normally have their fruit bread with my Earl Grey tea but as they didn't have any i had their banana loaf which was very dry and didn't really taste like banana loaf but more like walnut cake but still too dry.

Second visit much better, they are now using china mugs instead of paper cups (because of covid restrictions, no china was allowed) and they now have their lovely fruit toast.

Cinnamon swirl and café latte. Lots of space between tables. Open till later than costa. Easy parking outside as well as drive thru. Bathrooms are clean, lots of space as well. First time sitting in, would do so again.

First time at Starbucks in Leven what a disappointment. Tables and seats were dirty. Toilet needed a good clean poop on the seat and toilet roll dispenser. Staff appeared clueless. I want be back

Thu 6 Jan, in the evening I visited the drive thru and ordered a hot caramelised macadamia oat latte, the barista she was very friendly and funny, and the drink was really nice !

Staff do their best but girl just on herself.Gobsmacked to get to the till and be charged £38.23 for 4 drinks and snacks?!Still trying to find out prices.Know cost of living gone up but that was just insane!!

Very poor. I was the only one waiting to be served and waited about 10 minutes because the two staff members just kept talking amongst themselves and serving the drive throughs. Won't be back

So odd parking, main entrance and drive through allocation and I was very disappointed they're out of Eggnog before Christmas.

Other than that it's OK.