Jake's

+44 1752 252323

Regent Terrace, 5 Regent St, Plymouth PL4 8BA United Kingdom of Great Britain and Northern Ireland

Open Today: 08:00 AM - 05:00 AM

Quick Facts About Jake's

Jake's Place, based on the comments provided, has a mixture of strengths and weaknesses. In this analysis, we will explore both sides and provide a comprehensive understanding of the establishment.

Starting with the strengths, one standout aspect of Jake's Place is its affordability. According to a customer, the amount and quality of food they ordered was surprisingly cheap. This is a significant advantage for customers, especially those on a tight budget or looking for a good deal. Additionally, the affordability factor could make Jake's Place an attractive option for students or people seeking value for money.

Another strength highlighted by a customer is the outstanding customer service. The commenter mentioned that the service received at Jake's Place surpassed experiences at even high-end European establishments. The exceptional service provided by the staff, particularly the one on frying duties, left a lasting impression. Exceptional customer service can create a positive atmosphere and generate customer loyalty.

Furthermore, Jake's Place appears to have built a reputation for rescuing customers from various predicaments. One individual expressed how the eatery has saved them from having a horrible hangover on countless nights out. This demonstrates the reliability and consistency of the establishment in providing a satisfying meal when other options may not be available. Additionally, the comment about saving someone from going hungry when their dinner went wrong signifies the dependability of Jake's Place in providing a meal in times of need.

Moving on to the weaknesses, a recurring theme in the comments is a decline in the quality of the food. Multiple customers complained about inaccuracies in their orders, such as receiving brown bread instead of white, stale bread, or missing ingredients in their sandwiches. These issues highlight a lack of attention to detail and quality control. Inconsistent food quality can significantly impact the overall dining experience and discourage customers from returning.

Another weakness mentioned by a customer is the lack of flavor in a spicy chicken sandwich. Despite the good crunch, the spice and flavor were underwhelming. This suggests that some menu items may lack the taste and excitement that customers expect. Inconsistency in flavor can lead to disappointment and dissatisfaction among customers, affecting their willingness to return and recommend the establishment.

In addition, there is a comment about the staff not listening to preferences, such as not toasting the bun or missing ingredients on a burger. This reflects a breakdown in communication between the customers and the staff. Failing to meet customer preferences can create frustrations and leave a negative impression of the establishment.

Moreover, there is a concerning comment about a customer being verbally assaulted in front of others over a pricing issue. This indicates a lack of professionalism and a poor handling of customer complaints. Instances of poor customer service like this can tarnish the reputation of the establishment and result in the loss of loyal customers.

Overall, Jake's Place has a mix of strengths and weaknesses. Its affordability, outstanding customer service, and reputation for reliability are commendable. However, the decline in food quality, inconsistency in flavor, lack of attention to customer preferences, and instances of poor customer service are areas that need improvement. Addressing these weaknesses will be crucial to sustain customer loyalty and maintain a positive reputation in the future.

Best TL Reviews

This used to be my favourite place to get lunchtime sandwiches, since being taken over the quality is lacking. Got our order wrong, brown bread instead of white, one stale slice of bread, no salad in tuna salad sandwich, no mayonnaise on BLT. Chips were not as good as they used to be. Disappointing, won’t be using them again ☹️

Got a spicy chicken sandwich. The chicken was alright, had a good crunch but the spice and flavor just wasn't all there. Shame as I heard so many good things about this place. Willing to go back and try a proper burger next time and maybe update my review.

Me and my gf were on a night out and didn't want to go switch. We were extremely hungry and expected either nothing to be open or to be extremely expensive. We found Jakes and they were really lovely and engaging + the amount of food we ordered ended up being so cheap for what we ordered. Can't even explain in words how drunk but excited to find this place.

A Plymouth legend, has saved me having a horrible hangover on many nights out and always good to have a chat in there. Also saved me from going hungry when dinners gone wrong. We love Jake's

Outstanding customer service. Never had anything like it in my life. I’ve stayed, and eaten, all over Europe at some really classy places where wait staff would preempt my every need- but nothing comes close to the top notch customer service I received from the 3 lads standing behind the counter tonight(but particularly the one on frying duties). Cheesy chips were just as good as they were 15+ years ago when I used to go here for lunch.

Not bad. But last two visits the guys serving didn't listen to my preferences. Didn't toast the bun like I asked them to. Asked for lettuce onion and tomato von my burger...tomato was missing ..used to be better than this ....regarding value..again ..not bad .

Absolutely love Jakes! They Make The Best Chilli Con Carne Ever! Sadly they have stopped delivering in PL6 now so we are really missing being able to order from them! But definetly very well recommended! ⭐️⭐️⭐️⭐️⭐️

Verbally assaulted me in front of other customers over 40p because I told then they over charged me. Lost a loyal customer of 15 years and more when I told them what happened. Be careful of the pricing, they try to rip you off.