Jade Garden

+44 1823 662765

61 Mantle St, Wellington TA21 8BB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Jade Garden

Strengths:

1. Food Quality: Multiple reviewers mention that the food at Jade Garden is delicious and wonderful. This indicates that the restaurant has a strong culinary skill and can deliver tasty Chinese cuisine.

2. Price: Reviewers mention that Jade Garden offers good prices. This can be an advantage for customers who are looking for affordable Chinese takeout options.

3. Positive Reviews: Some customers highly recommend Jade Garden as the best Chinese takeaway in Wellington. Positive reviews can attract new customers and build a loyal customer base.

Weaknesses:

1. Rude Service: The main weakness pointed out by multiple reviewers is the rude attitude of the staff, specifically the man behind the counter. This type of behavior can leave a negative impression on customers and deter them from returning.

2. Inconsistent Ordering Process: Customers complain about the laborious ordering process. They mention that the restaurant doesn't answer the phone, only takes cash, and doesn't have an online presence or menus available. This makes it difficult for customers to place orders, especially if they prefer online or convenient methods.

3. Outdated and Unavailable Menus: Customers have mentioned that the restaurant's takeaway menus need updating. This leads to confusion and disappointment when certain items or set meals are not available. Additionally, one customer mentioned finding a menu behind a washing machine, indicating a lack of organization and attention to detail.

4. Lack of Online Presence: Customers have expressed frustration at the absence of an online presence for Jade Garden. This includes not having an online menu or website. In today's digital age, many customers prefer the convenience of browsing menus and placing orders online. The lack of an online presence can lead to missed opportunities and customers choosing competitors with an online presence.

5. Limited Communication: Some customers mention difficulties in contacting or communicating with Jade Garden. This includes not answering phone calls and not providing takeaway menus. Poor communication can lead to frustrated customers and missed business opportunities.

In conclusion, Jade Garden has strengths in terms of food quality and affordable pricing. However, the restaurant faces significant weaknesses in terms of rude service, outdated and unavailable menus, and a lack of online presence. These weaknesses can impact the overall customer experience and may lead to potential customers choosing alternative Chinese takeaways.

Best TL Reviews

The man who works behind the counter is arguably the most rude individual I have ever encountered in the catering industry. He is rude on the phone and rude in the shop. He actually HUNG UP on us whilst placing an order because we asked if they still offered a duck dish that used to be available. We then called back to be greeted with "what do you want". How do you possibly think it's acceptable to get annoyed at paying customers for this type of thing when you don't even provide an online menu?!? And it is not just me, you have also hung up on many other people.

Your attitude is a real problem and the reason why so many people have stopped ordering from your takeaway.

PS: take a look at their food hygiene rating before ordering.

I always enjoy the food here more than the others,. But it's true about the menu, I added some photos of one I found behind the washing machine so prices might be out. Recommend the Nasi Goreng

Best Chinese take away in Wellington! Would highly recommend

The gentleman is not lovely but the food is wonderful… and they have good price!

Takeaway menus need updating. We went in to order and many of the set meals weren't available as were some of the other things such as half a duck resulting in higher charges ordering separately. Chinese food itself was nice but nothing wow. Suspect there are better Chinese takeaways around.

Food was given rave reviews by previous customers, so as a stranger to the town I headed there to grab a takeaway menu. Upon entering, I was told they didn't have any, even though there was one on a clip by the kitchen. I asked to borrow it to show my wife who was unable to leave the house and got a flat "No, it's mine and the last one". The food I eventually ordered was OK but the attitude spoilt the experience. A good place to go if you enjoy surly service!

Several meals here. Ranging from excellent to below par. The ordering process is laborious. (Dont answer phone/ Only take cash/ No menus online)

I have tried to order from Jade Garden several times over the past year or so but as they have no online presence, don't answer the phone, don't have menus online or to give out they clearly don't want my custom.