Kangaroo Kutz

+1 330-835-8510

121 Rhodes Ave, Akron, OH 44302 United States of America

Open Today: Closed

Quick Facts About Kangaroo Kutz

Kangaroo Kutz is a barbershop that has received mixed reviews. While there are many positive comments about the friendliness of the staff, the quality of the haircuts, and the overall experience, there are also some negative comments about unprofessional behavior and inconsistencies in service. In this analysis, we will examine the strengths and weaknesses of Kangaroo Kutz using these comments.

Starting with the strengths, several customers have praised the friendliness and professionalism of the barbers at Kangaroo Kutz. The first comment mentions that the gentleman who did the haircut was very friendly and did a fantastic job. This indicates that the staff at Kangaroo Kutz are able to provide a comfortable and positive experience for customers, even during difficult times like a breakup. Another comment describes the owner, Otis, as courteous, entrepreneurial, talented, and knowledgeable on all styles of cuts and hair textures. This highlights the expertise and skill of the barbers at Kangaroo Kutz.

Furthermore, there are multiple comments highlighting the barbershop's ability to cater to children. One customer mentions that the owner is the only barber they let cut their son's hair and that he is very good with kids. Another comment expresses disappointment that the owner treated one child better than another, suggesting that Kangaroo Kutz usually treats children equally. These positive experiences suggest that Kangaroo Kutz is a welcoming and child-friendly establishment.

Additionally, many customers have praised the quality of the haircuts at Kangaroo Kutz. One customer mentions having good luck in the days following their haircut, attributing it to the confidence gained from the haircut. Another comment states that Kangaroo Kutz is the only barbershop they trust to cut their son's hair and that the results are always wonderful. These testimonials indicate that Kangaroo Kutz consistently delivers excellent haircuts, boosting customers' self-confidence and satisfaction.

Moving on to the weaknesses, one negative comment mentions that the owner pushed back their hairline after only asking for a lineup. Additionally, when they confronted the owner about the mistake, he became angry instead of acknowledging the error. This indicates a lack of professionalism and accountability on the part of the owner. Another negative comment criticizes the owner for treating children differently, favoring one child over another and not providing an explanation for this disparity. This inconsistency in treatment suggests a lack of fairness and professionalism.

Another weakness highlighted in a comment is poor communication regarding operating hours. One customer criticizes the owner for not being clear about the shop's operating hours online, causing them to lose business. This indicates a lack of attention to detail and customer service.

Lastly, there is a particularly concerning comment about an incident involving the owner's wife. The customer recounts an altercation with the owner's wife where she scolded them for letting their son go to the barbershop alone. The situation escalated, with the owner's wife causing a scene in front of the customer's house. This displays unprofessional behavior and a lack of respect for customers.

In conclusion, the strengths of Kangaroo Kutz include friendly and professional barbers, expertise in various hair styles, positive experiences with children, and high-quality haircuts. However, the weaknesses include unprofessional behavior from the owner, inconsistencies in treatment and customer service, poor communication regarding operating hours, and an alarming incident involving the owner's wife. These reviews highlight areas for improvement for Kangaroo Kutz to enhance their overall customer experience and maintain a positive reputation.

Best TL Reviews

I got my head shaved and beard trimmed here a few hours after a tough breakup, and the gentleman doing the haircut was very friendly and did a fantastic job. I had extremely good luck the following two days in general, I think I can attribute it to the confidence gained from the haircut recieved at Kangaroo Kutz. Strongly recommend to anyone

Great Shop! Very Courteous, Entrepreneurial, Talented Barber "Otis", The Owner & Operator Is Knowledgeable On All Styles Of Cuts & Texture Of Hair. His Lovely Wife Also Runs Her Hair & Wig Store & Salon At The Shop. If You Want To Feel Good About Looking Your Best, Drop In On Kangaroo Kutz.

Great experience with every visit. He is the only barber that I will even let cut my son's hair. He does a wonderful job every time and its definitely worth the money. He is very good with kids. My son loves him! You should definitely try him out!

Got my hairline pushed back by the owner after all I asked for was a lineup. I told him he pushed me back and then he became angry instead of owning up to his mistake. If you are looking for a good barbershop I’d go somewhere else.

Haircuts are great! The owner should treat all his children clientele the same though me and my son waited an hour and watched the owner open his vending machine to give the little boy before my son a treat he did not exchange the same pleasantries with my son after we just watched him do it for somebody else he merely cut my sons hair, i paid, and we left... My only upset mr. Slater is that you treat all children the same because children dont understand when you reward one and not the next for doing the same thing and to be honest i didnt have an answer for my son when he asked me why he didnt get anything...

Great place for a haircut. The owner is a people person and offers great service at a reasonable price. I went to him when he was at the university. His new location is close by. Keep up the great work.

He is very unprofessional and couldn’t be open. He says his hours online for today are 9am-6pm. Where im located in akron,ohio. He just lost on his business. He needs to be clear on his operating hours on Google. Google needs to call him and update his hours.

Seems like some of these ppl on here are lying anyway good service he cut my son's hair very nicely

Update: I let my son go to the Barber shop for the 1st time by his self it is very close to my house 3 houses away to be exact 10 minutes later the owner's wife brings my son back home scolding me like a child about how I should not let my son go out by himself I told her that the owner said it was OK if he went by his self she told me that she was the boss and he does not run anything she continued to get meaner and meaner the longer she stayed so I nicely escorted her out of my house I thought that was the end of the situation then she walked up-and-down the street hours later in front of my house screaming and yelling about how she does not run A-day care I was very embarrassed and uncomfortable and even consider calling the police long story short we will not be returning back to this Barbershop too much drama super unprofessional