Quick Facts About D'Elegance Hair Salon
D'Elegance Hair Salon has received a mix of positive and negative feedback from their customers. In order to evaluate their strengths and weaknesses, it is important to analyze the comments provided.
Starting with the strengths, one customer mentioned that the salon takes great care of their hair's health. This indicates that the salon prioritizes the health and condition of their clients' hair, showing a dedication to providing high-quality service. Another strength mentioned in the comments is the professionalism of the team. Customers emphasized that the staff is amazing and professional, creating a positive and comfortable atmosphere for clients. The fact that one customer has been coming to the salon for over half a decade speaks to the salon's consistency and ability to maintain customer loyalty.
Several customers also praised the color services at D'Elegance Hair Salon. One customer mentioned that their color always comes out perfect, indicating that the salon has expertise in achieving clients' desired color outcomes. Another customer had a hair disaster and was able to get it fixed at the salon, emphasizing the skill of the stylist in handling difficult situations. Additionally, the experience of one stylist, Sofia, was highly praised by a customer, suggesting that the salon has experienced and talented staff in their team.
The salon's ability to accommodate clients and meet their specific needs is another strength mentioned in the comments. One customer mentioned that Christina, a stylist at the salon, promptly booked an appointment and was able to accommodate their specific requirements. This indicates that the salon is attentive and flexible in meeting their clients' scheduling needs.
Moving on to the weaknesses, pricing inconsistencies were mentioned by a customer. They stated that the pricing for their second visit was significantly higher than expected, leading to feelings of being ripped off. This suggests that there may be inconsistencies in the salon's pricing structure or communication with clients. Another negative comment mentioned a poor customer service experience. The customer described an incident where they felt their hair was not handled correctly and the stylist ignored their discomfort. The rough treatment of the hair and lack of responsiveness to the customer's concerns resulted in an unsatisfactory experience. This highlights a potential weakness in the salon's customer service and communication skills.
In conclusion, D'Elegance Hair Salon has several strengths, including their focus on hair health, professional team, and expertise in coloring and accommodating clients' needs. However, weaknesses were also identified, such as inconsistencies in pricing and a poor customer service experience. Addressing these weaknesses could help the salon improve their overall customer satisfaction and ensure a positive experience for all clients.
Best TL Reviews
I love D'Elegance Hair Salon. They take great care of my hair's health. My color always comes out perfect. The team is amazing and very professional. I have been coming here for over half-a-decade and I don't see myself going anywhere else. Excellent service every time.
If you ever experience a hair disaster go to D’Elegance and ask for Christina. Ian will be happy to meet you and book you in appointment as promptly as possible as he did for me. Immediately upon meeting Christina she performed a color test to see what we could come up with. With all odds against us and this red she pulled off a beautiful blonde. She was informative and professional throughout the entire process. She accommodated each and every one of my beauty needs and jumped right in to get this tedious project done as quickly as she could. The entire staff were caring. Everything was sanitized and clean. I’m utterly satisfied with our results and will be returning for a touch up. ????
Love my hair! Yet, Second time coming here and as always, beautiful cut and color. I’m a little disappointed as I had called the night before to ask about pricing and was told it wouldn’t go above a certain price. When I came in, it was way more expensive than expected. I understand sometimes prices can change but not by an extra hundred dollars! I felt I was getting ripped off. My first time coming it was a decent price but second time, I’m pretty sure they made it up on the spot. I don’t think I will be coming back, I dislike surprises.
I messed up my hair because I decided to try a new salon! Huge costly mistake! I ran back to Christina and she fixed my hair. She literally performed a miracle! If you want a quality color and haircut this is the place to go!
Sofia (hair stylist) was great! She’s 40 years experiences, friendly and professional. Everyone there is professional. I love how she did my hair. Definitely recommend this place.
Three years ago, my hairdresser, whom I always went to at an extremely luxurious hairdresser, burned my hair on my waist. My hair was shorter than my fingers and was damaged.. A friend of mine took me to D'Elegance and introduced me to Lyda.. After that moment, the fate of my hair changed.. She both colored and treated my hair.. My hair color has always been blonde and I continue to use it.. This kind of thing requires you to be extremely talented and experienced.. Lydya is just that.. To me, she is a hair care and hair color genius.. I feel extremely lucky to have met her.. She is also a wonderfully positive person.. And she is a very beautiful and sexy woman among us. On the other hand, Frailin, who looks after the cash register, is always reassuring with her smiling face and professional management.. In summary, Definitely go to D'Elegance and find Lydya.. Your hair and you will be indescribably happy..
Nida..
I made and appt at 10am for simple bleaching! I come in she already was working on someone else but she stops and starts my head rough without even brushing it. I’ve been getting my hair bleached for 10 years now so I definitely know about getting my hair bleached. It started burning bad after 30mins which is abnormal for me so I tell her she ignores me and continues to put product after product on my hair for the next 4 hours! I tried to storm out and she stopped me saying she’s sorry but she’s not going to let me leave like this. My scalp is on fire they got bleach on my skin so so many times. Was super rough washing my hair water went straight hard in my ear. Took and finished 3 clients before she was done with me! Hair was not what I asked for! Waste of $275 never going back!! Worst customer service
I absolutely love my hairstylist Cristina at D'elegance I've been going to her for years she does my hair on a regular basis including my special events, my wedding (including my bridesmaids), my maternity shoot, my baby shower. I moved an hour away from the salon location & still make my way to her, she is the best, I would not let any one else touch my blonde tresses ????.. If you want anything done you can just show her a picture and she will make it happen I strongly recommend her.
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D'Elegance Hair Salon Info
Amenities
Health & safety
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Appointment required
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 08:30 AM - 08:00 PM |
| Sunday | 10:00 AM - 02:30 PM |
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