Quick Facts About Queen Nails
Queen Nails appears to have several strengths based on the comments provided. One of the most prominent strengths is their ability to provide long-lasting gel manicures. One customer specifically mentions that their gel manicure lasts a whole month, which is significantly longer than many other nail salons. This indicates a high level of skill and expertise in applying gel polish, ensuring that customers get the most out of their manicures.
Another strength mentioned is the exceptional customer service provided by the staff at Queen Nails. Multiple customers praise the friendly and accommodating nature of the staff, emphasizing that they are treated well and have a positive experience during their visits. This is a valuable strength for any business, as excellent customer service can greatly enhance customer satisfaction and loyalty.
The new owner of Queen Nails is also commended for her abilities. One customer highlights that their nails look awesome after receiving fills and a spa pedicure. The affordable prices and friendly atmosphere of the salon are also noted as positive aspects. These strengths contribute to creating a welcoming and enjoyable environment for customers, as well as providing high-quality services at reasonable prices.
The expertise and skill of the nail technicians at Queen Nails is mentioned by several customers. They appreciate the talent displayed in creating beautiful designs and the overall satisfaction with the results of their nail services. This indicates that the salon has a team of highly capable and knowledgeable professionals who can meet the customers' expectations. The cleanliness of the salon is also appreciated by customers, as a clean and hygienic environment is important for any nail salon.
However, Queen Nails is not without its weaknesses. One customer had a negative experience where their nail technician was on a personal call throughout their service. This distracted technician ended up cutting the customer's skin with a nail clipper and provided a subpar nail painting job. This highlights a lack of attentiveness and professionalism from the staff, as well as a lack of quality control. Given that this experience left the customer feeling upset and dissatisfied, it is important for Queen Nails to address such issues and ensure that all staff members are fully engaged with their clients and maintain a high standard of work.
Another weakness mentioned is the behavior of one particular staff member, who is described as rude and providing bad customer service. This individual's negative attitude and derogatory comments towards customers, particularly those of a different race, is deeply concerning. Such behavior not only creates a hostile environment but can also lead to the loss of valued customers. Queen Nails should take immediate action to address and resolve this issue, as it directly affects their reputation and customer base.
Additionally, a customer mentions a negative experience where their manicurist cut their hand deeply but did not apologize or show any remorse. This indicates a lack of professionalism and proper training among the staff, as accidents can happen but it is crucial for technicians to take responsibility for their actions and provide appropriate follow-up care. Proper training and emphasis on customer safety are necessary to avoid such incidents in the future.
In conclusion, Queen Nails has several strengths including long-lasting gel manicures, exceptional customer service, talented nail technicians, a friendly atmosphere, and reasonable prices. However, weaknesses such as a lack of attentiveness and professionalism among some staff members, as well as instances of rude behavior and negligence, need to be addressed promptly in order to maintain and enhance the salon's reputation and customer satisfaction.
Best TL Reviews
I come here for 2 reasons. It seems to be the only place where my gel manicure last a whole month & the exceptional customer service! I went in because I accidentally chipped one of my nails. She ended up making my whole hand look brand new. Every time I come the customer service is great and they treat you so good. Let's not forget the fact that they are actually talented at what they do. I definitely recommend this place for anyone looking to get their nails done.
Queen Nails has a new owner and she is great. I had fills and a spa pedicure. My nails look awesome. Prices are very reasonable and the place has a friendly atmosphere.
We followed Mary from Vivian’s nails spa down in Springfield, she always does a great job she loves what she does and is passionate. Trust her with your nails and everything else, you won’t regret it.
Daisy is the best. And does a great job at designs! nail salon is very clean and quiet so it is also relaxing!
Mary is the nicest person I have ever dealt with customer service is amazing very nice and clean
Long story short, my nail tech was on a personal call the whole time of my service. She ended up cutting my skin badly with the nail clipper (I was bleeding she didn't even notice until I told her.) She painted my nails bad!!!! I could have just done this at home. Very upsetting. She wasn't paying attention at all. Never coming back here. You get what you pay for.
I really love Hana but the lady who sits in the front is very rude and has very bad customer service I have like 10 co workers who go to this nail shop this is the 3 rd time the lady was nasty to me and spoke about me in her language Asians don’t like black peoples but want to take the money from us She will make Hana lose 11 customers if she keeps it up
Their manicurist is so bad . She cut my hand so deep. Didn’t even apologize. So rude.
Queen Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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