Quick Facts About Queen's Beauty Supply
Queen's Beauty Supply has both strengths and weaknesses based on the comments provided.
One strength of Queen's Beauty Supply is its convenience. It is the closest beauty supply store for one customer, allowing easy access to necessary hair and beauty products. Additionally, the store is described as having everything hair-related, including wigs, lashes, makeup, and jewelry. This wide variety of products gives customers options and makes it a one-stop shop for their beauty needs.
Another strength is the helpfulness of the staff. The comment mentions that the employees were helpful in finding a wig within the customer's budget and desired style. They even went above and beyond by cutting the lace for the wig. This level of assistance and attentiveness enhances the customer's experience and makes them feel valued.
The store also receives praise for its product selection. Specifically, one customer mentions that the products from the brand EBIN are of good quality. This indicates that Queen's Beauty Supply carries reputable brands, which can instill confidence in the customers that they are purchasing reliable and effective products.
The diversity of the staff is noted as a positive aspect. This is seen as a nice change from the usual expectation of Asian staff in beauty supply stores. The presence of Hispanic employees showcases a more inclusive environment and can contribute to a sense of comfort for customers from different backgrounds.
However, there are also weaknesses mentioned by customers. One common complaint is the high prices of the products. While the store offers convenience and a wide selection, the prices may deter some customers who are looking for more affordable options. This could potentially lead to customers seeking alternatives elsewhere if they find the prices too steep.
One negative experience mentioned by a customer is feeling followed and uncomfortably watched by an employee. This indicates a lack of trust and a potential breach of privacy, which can make customers feel unwelcome and discourage them from returning in the future. This incident could be a result of poor training or lack of awareness among the staff, which can negatively impact the store's reputation.
Another negative experience reported is poor customer service and professionalism. This includes cases of rudeness from employees, such as slamming the door in a customer's face and providing inaccurate closing times. These instances reflect a lack of courtesy and professionalism, which can leave a lasting negative impression on customers and deter them from returning or recommending the store.
Furthermore, there are observations of unequal treatment among employees. The female employee is described as not interacting with customers and primarily engaging with other employees. This imbalance in customer engagement suggests a lack of consistent training or emphasis on customer service across all employees. Customers value equal attention and friendly interactions, and this discrepancy can lead to a less positive shopping experience.
In summary, Queen's Beauty Supply has strengths such as convenience, helpful staff, diverse representation, and a wide product selection. However, it also faces weaknesses including high prices, incidents of poor customer service, uncomfortable experiences, and unequal treatment among employees. Addressing these weaknesses can help Queen's Beauty Supply improve its overall customer experience and reputation.
Best TL Reviews
This place is ok when I can't get to my regular beauty supply. It don't have some things I need here , but some things I do. Kinda high in prices though.
I got what I needed, and they trimmed my wig and lace for me.
I have been here a couple of times since I moved to San Leandro since it's the closest beauty supply to me it. It is your typical beauty supply store. They have everything hair related you can think of. Of course lashes, makeup, jewelry,etc. They are very helpful. The last time I went in there i was in a rush. I needed a wig. I told the woman my budget. What i style i wanted and literally the second wig she showed me was it. She even cut the lace for me. I was in and out in less than 7 min i swear.
Good products for EBIN. And good service too
This was for today's visit 9/12/21. I was surprised to see Hispanics working in (or owning) a beauty supply catered to others. I'm used to seeing Asians. This was a nice change. I got that "feel like 'we' weren't being closely watched but watched enough" vibe, although it was like four people in the store. The cashier (guy) was very pleasant.
I had a bad experience with this store as soon as I walked in this lady started following me every move I make there she is looking at me like I did something wrong I came there to buy hair not to be followed I felt so uncomfortable there and I felt rushed so I just got the hair the color I didn’t really want but I got it so I can leave I paid for it and left I’m not coming back here again it was my first time there and it’s my last time I don’t recommend coming this store
Just arrived at 7:15pm and had the rudest greeting telling me "we closed" and jad the door slammed in my face. The listing said closed at 7:30. Customer service snd professionalism lacked here. Ratchet beauty supply ever.
Two employees were standing outside of this store and only one (the male) greeted me. The other was a female that did not speak. The Male employee interacted with the customers while the same female employee when I saw her interacted with other employees only, not with the public except maybe to ring up their purchases. : (
Queen's Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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