Nail Trix & Spa

+1 410-964-9393

10300 Little Patuxent Pkwy, Columbia, MD 21044 United States of America

Open Today: -

Quick Facts About Nail Trix & Spa

Nail Trix & Spa has both strengths and weaknesses as mentioned in the comments provided. Let's analyze them below:

Strengths: 1. Location: One commenter mentioned that they love the location of Nail Trix & Spa in the Columbia mall. This indicates that the salon is conveniently located and easily accessible for customers. 2. Longevity: Another commenter mentioned that they have been going to Nail Trix & Spa for years and have always been satisfied. This suggests that the salon has built a loyal customer base and has been able to consistently meet customer expectations over time. 3. Peaceful atmosphere: One commenter mentioned that they enjoy the peaceful atmosphere at Nail Trix & Spa and find it soothing during their visits. This indicates that the salon is able to create a relaxing environment for customers, enhancing their overall experience. 4. Rejuvenating services: A commenter mentioned that they particularly enjoy the massage during their mani/pedi sessions and find their legs and feet rejuvenated and relaxed. This suggests that Nail Trix & Spa offers quality services that leave customers feeling refreshed and pampered.

Weaknesses: 1. Lack of knowledge and skill: One commenter mentioned that the staff at Nail Trix & Spa did not know what stiletto nails were and needed to be explained. This indicates a lack of knowledge and training among the staff, leading to potential mistakes and dissatisfaction for customers. 2. Poor workmanship: Several commenters mentioned that the work done at Nail Trix & Spa was sloppy, amateur-looking, and uneven. This suggests that the salon may have issues with the quality of their services, resulting in unsatisfactory results for customers. 3. Inadequate color variety: One commenter mentioned that Nail Trix & Spa had a limited color selection, which may disappoint customers looking for a wide range of options to choose from. 4. Inconsistent service and unprofessionalism: Some commenters mentioned that they experienced rude behavior, unprofessional attitude, and poor customer service from the staff at Nail Trix & Spa. This indicates a lack of professionalism and customer-centric approach, leading to negative experiences for customers. 5. Lag in service and customer prioritization: One commenter mentioned that they had to wait for an hour and were then asked to wait again while the salon took in more customers. This suggests that Nail Trix & Spa may struggle with managing customer flow and prioritizing their customers' time and needs. 6. Inflexible and unsatisfactory rectification attempts: Another commenter mentioned that the salon refused to change the toenail color despite it being defective, and also charged an additional fee for a service change. This indicates a lack of flexibility and customer-focused resolution, potentially leading to dissatisfaction among customers.

In conclusion, while Nail Trix & Spa has some strengths such as its location, longevity, peaceful atmosphere, and rejuvenating services, it also has several weaknesses including a lack of knowledge and skill among the staff, poor workmanship, inadequate color variety, inconsistent service, unprofessionalism, lag in service and customer prioritization, and inflexibility in rectifying customer concerns. These weaknesses may contribute to negative experiences for customers and should be addressed by the salon in order to improve customer satisfaction and loyalty.

Best TL Reviews

mean this is the worst place to get your nails done. i should’ve left when the person didn’t know what stiletto nails was and i had to EXPLAIN it to them. she cuts my fingers, 3 TIMES. messes up my nails i don’t know how many times, having to take off all of the polish. didn’t even fix the side of my nail that she constantly messed up. please do not go here. my set is uneven, big globs, looks like a child did it.

I will never do my nails here again, i asked the lady to do a nail design and she could not do it properly. I asked her to stop and she made me pay 20 bucks just to remove my old nail polish. The other lady was desperate for a tip. The guy was being so rude too, he was screaming at my sister to choose a color. Horrible experience overall

Work was sloppy and amateur looking. No variety of color. Was told they could not do what was asked. I got a simple clear gel manicure. Nails look cut uneven and dull. Literally went somewhere else to get them redone the next day

Nails and nail bed after one week were horrible. Went back for a fill in was told to wait one hour I did. Then they took two more customers and asked me to wait again. Place is below average. I won’t return. P

I love this place in the Columbia mall! I’ve been going here for years, and they never let me down. I had my favorite set of gel nails done by Tina, and they look amazing.

Poor service. The nail colors I selected were apparently old as the color was not coming out dark as on bottle. She performed pedicure and manicure with gel polish. I was ok with fingernails light, but really wanted the tie nails darker. So 2 days later I brought my own gel polish since new. She would not change the color on toenails despite them having defective colors and despite my large tip 2 days prior

Tina was very unprofessional and rude. She didn’t know how to talk and do the services. Her attitude is nasty. She finishes it so quickly and I didn’t like the service and the nail paint. I asked her to change she refused to do so and said will be charging additional $15. She’s just so lazy to do her job.

I truly enjoy a peaceful atmosphere, so when I visit my family in Maryland, my daughter treat me to a great Mani/Pedi. The experience is so soothing, honestly I enjoy the massage more than anything. My legs & feet feel rejuvenated and relaxed. I highly recommend this place.