Quick Facts About Solar Nails & Spa
Solar Nails & Spa has received a combination of positive and negative comments, indicating a mix of strengths and weaknesses. In this analysis, we will discuss the strengths and weaknesses of Solar Nails & Spa based on the comments provided.
Starting with the weaknesses, one glaring issue that has been repeatedly mentioned is the lack of customer service skills displayed by some of the nail technicians. The comments highlight instances of impatience, condescension, and rudeness. Customers expect to be treated with respect and care when visiting a salon, and the negative experiences described could lead to a loss of clientele. Additionally, some customers noted that the technicians were rough, causing discomfort and even pain during their services. This is a major flaw as it shows a lack of attention to client comfort and satisfaction.
Another weakness mentioned in one comment is the inconsistency in appointment availability. While the salon claimed to be fully booked, the customer observed that there was no one inside. This issue could potentially lead to frustration and inconvenience for customers who expect to be able to schedule appointments at their preferred times. If this inconsistency in availability persists, it could lead to a loss of trust and credibility for the business.
Furthermore, in one comment, it is mentioned that a customer left Solar Nails & Spa with a hole in her finger that led to an infection the next day. The customer was denied a refund and blamed for the injury. This incident showcases a lack of responsibility and accountability on the part of the salon. It is crucial for the salon to prioritize the health and safety of its clients and address any issues or injuries promptly and professionally. Failure to do so can severely damage the reputation of the business.
In terms of strengths, several customers appreciated the quality of service and the final results of their nail treatments. They expressed satisfaction with the work done by specific technicians such as Selena and Rosie. This indicates a level of expertise and skill among certain staff members that contribute to positive customer experiences. Offering competitive prices is also mentioned positively by a customer, demonstrating that Solar Nails & Spa provides value for money.
Another strength highlighted by some customers is the overall friendly atmosphere of the salon. They mention feeling welcomed, enjoying their visits, and being satisfied with the services provided. A friendly and welcoming environment is essential in creating positive experiences for customers and building long-term relationships with them.
However, it is important to note that despite the positive experiences shared by some customers, the negative comments and experiences mentioned earlier outweigh them. It is crucial for Solar Nails & Spa to address the weaknesses highlighted and work towards improving the overall customer experience and satisfaction.
In conclusion, based on the comments provided, Solar Nails & Spa has both strengths and weaknesses. While some customers appreciate the quality of service, competitive prices, and friendly atmosphere, there are significant weaknesses that need to be addressed. These include the lack of customer service skills, rough treatment, inconsistency in appointment availability, and failure to take responsibility for injuries. By addressing and rectifying these weaknesses, Solar Nails & Spa can improve its overall reputation and customer satisfaction.
Best TL Reviews
I went to this place to get a manicure for prom. The man that I had, had very little patience and seemed to be very condescending. I had a reference picture for the nails that I wanted and he said it would be easy. However, he completely butchered them. I also asked for coffin shaped nails and he gave me square instead. There is even a piece of hair on the cheetah print nail that he sealed over with the top coat. I cannot speak for the entire business, but I know that the man I had showed very little nail tech and customer service skills. Definitely not worth the $70 i paid.
My sister and I went here and loved the service and our nails! They did a great job.
Took my girlfriend here to get nails done and came home with a hole in her finger that lead to an infection the next day. Wouldn't give her a refund on the 3rd day and said it was her fault. Dont recommend this business!
My favorite place to get my nails done, competitive prices and always great quality! I've tried going to other places and always end up back here!
First time coming here and the man tech was really mean and rough with me. I had a client that he was mean too as well. My client spoke up about this and it still continues. Will not waste my money at this place anymore. If you can’t be nice then this is NOT the profession for you. When calling for an appointment they say they’re already booked for the day. Yet you’re standing outside the salon and there’s not a soul in there!! Don’t want money, fine I’ll take it elsewhere!!
I absolutely love this place. I go there for all my mani&pedi needs. Selena is amazing and so is her husband. I always enjoy my visit and completely satisfied with their services.
Absolutely love this place! Friendly, timely and my nails look great! Thank you Rosie, see you I'm a couple weeks!!????????❤
I went to get a pedicure after being injured and unable to do my own toe nails for several months. So needless to say my toenails were in serious need of help. I knew this going in and was a little self conscious about how my feet looked. The older gentleman (and I use that term loosely) sat me down in my chair and when he looked at my feet made a noise that communicated his disgust with the state of my feet. This pedicure is rare for me and a real treat and he ruined it not even 20 seconds in. What came after was painful and rushed. He dug at my cuticles like he was mining for gold without a thought to my comfort, even after I told him he was hurting me. Every aspect of the pedicure felt perfunctory and hurried. Usually when I’m finished with a pedicure I feel relaxed and happy. After this one, I couldn’t wait to get out of there. Then I received the bill. $47.50! I was quoted $40 on the phone. I was in his chair less then 30 minutes. For that much, I should have been treated like and felt like a queen! A word of advice to this man and this business. Treat everyone with dignity and respect, for all you know they were not a position to care for their own nails due to a physical ailment and are coming to you for assistance. They don’t need to be judged, trust me, they know what their feet look like! I will not be back.
Place Pictures
Solar Nails & Spa Info
Amenities
Health & safety
-
Appointment required
-
Staff wear masks
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Payments
-
Debit cards
-
Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places