On nail & spa

+1 860-410-5033

1173 Queen St, Southington, CT 06489 United States of America

Open Today: -

Quick Facts About On nail & spa

On Nail & Spa Place is a nail salon that receives both positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, we will analyze the comments given by customers.

Starting with the strengths of On Nail & Spa Place, multiple customers mentioned the friendliness of the staff. They appreciated the kindness and helpfulness of the employees, indicating that this is a strong point of the salon. One customer specifically mentioned Meghan, who was praised for giving the best pedicure and providing a great follow-up massage. The positive customer service experiences mentioned in the comments are also a strength, with one comment highlighting it as the best customer service in CT. This indicates that the salon is successful in providing a positive customer experience.

Another strength of On Nail & Spa Place is the cleanliness and tidiness of the salon. Several customers commented on the cleanliness, emphasizing that it is one of the reasons they will continue to come back. A clean and tidy environment is important for customers as it contributes to their overall satisfaction and comfort during their visit.

Additionally, one customer mentioned the variety of colors available for nail polish selection. Having a wide range of options allows customers to choose colors that suit their preferences, making their experience more personalized and enjoyable. This indicates that the salon has a good selection and availability of products.

Moving on to the weaknesses of On Nail & Spa Place, one customer mentioned a disappointing experience with their nails. Their nails were uneven, had different colors, and were bumpy, resulting in a dissatisfaction with the service. However, they mentioned that the salon was able to fix the issues when they returned, which shows that the salon is willing to rectify their mistakes and address customer complaints. This weakness may have been a one-time occurrence rather than a recurring issue.

Another negative comment highlights a change in ownership that led to the salon not honoring a gift certificate purchased from the previous owner. This incident resulted in disappointment for the customer and may indicate a lack of consistency or communication during the transition. Failing to honor previous commitments can lead to a loss of customer loyalty and trust.

Despite these weaknesses, it is important to note that there are only a few negative comments compared to the positive ones. This suggests that overall, On Nail & Spa Place has a satisfactory performance and provides a good experience to the majority of customers. It is important for the salon to address the issues mentioned in the negative comments to improve their service and prevent potential loss of customers.

In conclusion, the strengths of On Nail & Spa Place include friendly staff, positive customer service, cleanliness, tidiness, and a wide selection of nail polish colors. The weaknesses include occasional issues with nail services and difficulties during a change in ownership. Overall, On Nail & Spa Place has more positive feedback than negative and provides a satisfactory experience for most customers.

Best TL Reviews

I went yesterday and everyone was very nice but within a few hours of leaving I noticed my nails were not even, different colors, and bumpy. Very dissappinted. Hopefully Monday they can fix them for me.

Update...they fit me in Monday after work and fixed them. They look much better now and the woman was very nice. Changing to a 3 star.

I was a loyal customer at Posh for 9 years and always received stellar service. When New owners took over, they would not honor a gift certificate I purchased for someone from previous owner. Very disappointing.

Everything is a perfect nail salon.

I highly recommend a visit.

i love this place

Visiting ct I decided to stop here for a mani/pedi. I was not disappointed. They did a green tea spa treatment on my legs and feet and you get a massage with the manicure. For both it came to $105 which isn't bad. If I lived here, I'd go there again.

Always a great experience here! Best pedicures, great massage and friendly staff!

Good nail salon very clean and tidy will keep coming back ???? very nice people and very helpful and friendly in there ???????? very respectful and cool colors to choose I love it here

Meghan gives the best pedi & follow up chair/back massage is so great too!

The best customer service in CT and the job done was flawless!!!!