Lux Nails

+1 843-797-8984

7620 Rivers Ave # 360, North Charleston, SC 29406 United States of America

Open Today: Closed

Quick Facts About Lux Nails

Lux Nails Place has received a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the salon. In analyzing these comments, we can evaluate the strengths and weaknesses of Lux Nails Place in terms of customer service, quality of work, diversity and inclusivity, cleanliness, and professionalism.

One of the major strengths of Lux Nails Place, as mentioned in multiple comments, is the friendly and welcoming staff. Customers appreciate being greeted upon arrival and feeling welcomed into the salon. This indicates that Lux Nails Place has a strong customer service culture, which is an essential aspect of any business in the service industry. The efficient seating staffing also receives praise, suggesting that Lux Nails Place is well-organized and values customer satisfaction.

The quality of work at Lux Nails Place is also mentioned positively in several comments. Customers express satisfaction with their manicures and pedicures, highlighting specific services such as dipping polish manicures and aroma pedicures. The fact that customers plan to return for future appointments indicates that they trust the salon's ability to consistently deliver excellent results.

However, there are also weaknesses mentioned in the comments. One customer expressed dissatisfaction with the thinness and peeling of their nails after receiving a stiletto and gel polish manicure. This indicates a potential quality issue with the application of acrylic and gel polish at Lux Nails Place. Another customer had a similar experience, noting that their nails broke and cracked within a week of receiving a fill-in. These comments suggest that there may be inconsistencies in the quality of services provided, leading to a negative customer experience.

There is also a comment that raises concerns about how African American customers are treated at Lux Nails Place. The customer suggests that there may be a bias against African Americans but acknowledges that the salon still takes their money. This comment raises issues of diversity and inclusivity at Lux Nails Place, indicating that there may be a need for improved customer service and cultural sensitivity training within the salon.

On the positive side, a retired licensed manicurist mentioned that they were impressed with the sanitation and quality of work provided by a specific technician named Jay. This comment suggests that some staff members at Lux Nails Place are knowledgeable and skilled in their profession, meeting the standards expected by experienced professionals.

Cleanliness is another strength mentioned in a comment about Lux Nails Place. The customer appreciated the clean and quiet atmosphere of the salon, indicating that the salon takes hygiene and cleanliness seriously. This is an essential aspect of any salon, as customers expect a clean and safe environment when receiving nail services.

Lastly, there is a comment expressing love for Lux Nails Place as a family-oriented salon, where customers can get their nails, toes, and eyebrows done. The customer appreciates the friendly and nice atmosphere of the salon, suggesting that Lux Nails Place has created a welcoming environment for its customers.

In conclusion, Lux Nails Place has some notable strengths, such as friendly and welcoming staff, efficient seating staffing, positive comments about specific technicians, cleanliness, and a family-oriented atmosphere. However, there are also weaknesses identified, including inconsistencies in the quality of services provided, potential issues with diversity and inclusivity, and concerns about nail durability. These weaknesses indicate areas for improvement for Lux Nails Place to enhance customer satisfaction and maintain a strong reputation in the industry.

Best TL Reviews

Porsche service

Staff greets you immediately upon arriving and makes you welcome. The workers are efficient with seat staffing and they do excellent work. I love my dipping polish manicure with square acrylics. My mom had the aroma pedicure and gel polish manicure. We are very pleased and will come back in 2 weeks for a fill in!

So I had my name done here on Saturday. I paid for stiletto, and gel polish. I get my nails done every three weeks like clockwork. I noticed that my nails were super thin. The tips can actually be bent a little.... which shouldn't happen because of the acrylic. Within 2 days my pol started to peel. I showed the picture of what I wanted. Which is the black and gold photo (but with green). As you can see what I got was not the same. Needless to say, my normal salon was booked which is why I went here, and I will not be back in the future

Im not sure if they like African Americans but they sure will take our money! Poor customer service and I didn’t know if you pay $50 for a fill in they only fill in the bottom which caused all my natural nails to break and crack within a week. I was told they don’t care and I can go somewhere else after I went in for a second time within a week to complain! Poor business ethic I can’t believe they been there that long and don’t know how to give adequate service!

Jay is great ! I am a retired licensed SC manicurist so I am very particular about where I get my nails done. Sanitation is paramount in my book as is quality of finished product. I am comfortable that Jay is very qualified in both. I have been thoroughly impressed with this salon for both nail care as well as pedicures.

I was visiting out of town and decided to get my nails done. And Lux nails was available to service me. They were really nice, the shop was very clean and a professional and warming atmosphere. I will definitely revisit when back in this part of SC. My nails are two weeks old now. Done Oct 9th. Thank you

Quiet, clean, courteous. The only reason I didn’t give 5 stars was the pedicure massage chair didn’t give enough back support. Lam was very professional and kind and cleaned as he worked. Did a precision job. Thank you Lam!

Love this family place! My toes and nails always look beautiful, and now my eyesbrows! Everyone is very nice! I definitely would recommend them!