Quick Facts About Top of the Line Barbershop
Strengths:
1. Excellent customer service: Multiple comments mention that the staff at Top of the Line Barbershop make customers feel comfortable, cater to their needs, and treat them like family. This highlights the strong focus on creating a positive and welcoming environment for customers.
2. Skilled barbers: The comments mention that the barbers at Top of the Line Barbershop are skilled and talented. They are able to understand what customers want, even if they have difficulty explaining it, and provide excellent haircuts. Customers specifically mention Chucho as a highly skilled barber who consistently delivers great fades.
3. Reasonable prices: One comment highlights that the prices at Top of the Line Barbershop are very reasonable. This suggests that the barbershop provides value for money, making it an attractive option for customers seeking quality haircuts at an affordable price.
4. Family-friendly atmosphere: One comment mentions that Top of the Line Barbershop is great for families. This suggests that the barbershop creates a comfortable and accommodating environment for customers of all ages, making it a convenient choice for families to get their haircuts.
5. Clean and high-quality equipment: A comment states that the barbershop has better equipment than standard barbershops. This indicates that Top of the Line Barbershop invests in quality tools and equipment, ensuring that customers receive a high-quality haircut.
Weaknesses:
1. Inconsistent opening times: One customer mentions that the barbershop did not open on time and did not acknowledge or greet them when they arrived. This suggests a lack of professionalism and punctuality, which can negatively impact the customer experience.
2. Poor customer service: Another customer expresses dissatisfaction with the customer service, claiming that the staff had no class, no education, and provided a horrible experience. This indicates a lack of professionalism and proper training of the staff, resulting in a negative impression of the barbershop.
3. Language barrier: One comment is in Spanish, stating that the barber provided a poor haircut and refused to fix it without charging extra. This suggests a potential language barrier issue, where customers who do not speak Spanish may have difficulty communicating their needs or resolving any issues they may have.
4. Staff turnover: A customer mentions that three barbers walked out without offering assistance or haircuts. This suggests a potential issue with staff retention or management, which can result in inconsistent service and inconvenience for customers.
5. Higher prices: While one comment mentions reasonable prices, another comment points out that the cost is higher than expected. This suggests that some customers may find the prices at Top of the Line Barbershop to be on the higher side, potentially impacting their decision to choose this establishment over others.
In conclusion, Top of the Line Barbershop has several strengths, including excellent customer service, skilled barbers, reasonable prices, a family-friendly atmosphere, and high-quality equipment. However, there are some weaknesses, such as inconsistent opening times, poor customer service, potential language barriers, staff turnover, and higher prices. Addressing these weaknesses can help the barbershop improve the overall customer experience and further enhance its strengths.
Best TL Reviews
Just got my hair cut with @Chucho and I feel like a million bucks! He did great and knew exactly what I wanted, even though I didn't do the best job of explaining it. This was my first hair cut here so far and I recommend Chucho! I will definitely be back! Chucho made me feel comfortable, kept me entertained, and he exceeded my expectations. Customer service is excellent at this establishment.
This is the first time that I am rating this Barbershop. Me and my dad have been coming here for about two years. They always treat us like family and cater you hair style to your needs. You need a hair cut, shave, facial, etc. Come here the prices are very reasonable.
Literally is Top of the Line, absolutely great cuts and even better for families. Came here on a recommendation and haven't looked back. My brothers also get their hair cut here and are eztreextr satisfied with the results as well as the environment, can't recommend it enough, especially Jesus at Station 11.
I put one star because there's nothing else and it's the only way that I can review I went there in the morning doors were closed it says opens at 8 o'clock they had me waiting until 8:20 without even opening the door once they open the door they didn't even acknowledge me they didn't say good morning waited outside for quite a while and they didn't even ask me if I was even getting a haircut they just saw me standing there so I wait. at 8:20 I pull the handle to open the door because says it opens at 8 I want to pull the handle one of their guys that's inside just gives me a deep stare and he's cut my hair before these people have no class no education and they're very very horrible and customer service I will never go here again I used to take me and my son it was a good 40 and I would tip really well.
Lleve a mi hijo a este local porque el barbero al que voy regularmente estaba de vacaciones y quise probar en un nuevo local y así tener más opciones. El barbero que pelo al niño le hizo una chapuceria en el pelo al niño y cuando le reclame diciéndole que lo arreglará un poco, me respondió que eso era otro corte y quería que pagará por ello. No vale la pena ni llegar por ahí. Hay muchas locales mejor que este y con mejor trato y ética profesional no son competencia para nadie.
This place sucks! 3 barbers walked out and never asked if I needed assistance or if my son needed a hair cut. I didn't stick around for the 4th guy to walk out. Took my money else where. Plus it was labor day. You think they would want to make money with all the barbershop in the area. Smh
They cost is a little more than expected but their equipment is much better than standard barbers. They also really care about the costumers and their service is amazing, they try to give you the best quality of the cut you want and clean all of their tools.
Chucho is the barber you want to get your next haircut with. Been going to him for years and he does the best fades.
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Top of the Line Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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