Quick Facts About Kat Nails & Spa
Kat Nails & Spa has received a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the establishment.
Starting with the strengths, multiple customers mentioned that the staff at Kat Nails & Spa were polite and friendly. They appreciated the nice and relaxing atmosphere provided by the salon. One customer specifically mentioned that they found a new home and were satisfied with the service provided by Kat, who was patient and did their nails exactly as requested. Another customer praised the pedicure service and stated that they would definitely be returning.
Efficiency and quick service were also mentioned as strengths. A customer mentioned that the staff worked quickly and they were satisfied with the speed of their service. Additionally, the same customer mentioned being satisfied with the pedicure and highlighted the gentleman who performed the service.
Now, moving on to the weaknesses. One common complaint was the lack of cleanliness at Kat Nails & Spa. Multiple customers expressed their concerns about the tools not coming from sterilization packs but rather dollar tree lunch containers. This raises doubts about the hygiene and sanitation practices of the salon.
In terms of pricing, several customers mentioned issues with charges and pricing calculations. One customer mentioned being charged $5 for the use of a nail file on their feet, while another was almost charged $5 for the removal of nail polish that they did not have. Pricing discrepancies like these can create frustration and dissatisfaction among customers.
Quality of service was also a recurring theme in the negative comments. Some customers mentioned that their nails were not shaped correctly, resulting in them having to fix it themselves. One customer specifically mentioned that the nail technician shaped multiple nails crooked, and the polish on their toe came off less than 24 hours later. Another customer mentioned that their nails came out lumpy and the design and shape were not correct. These incidents suggest a lack of attention to detail and a need for improvement in the services being rendered.
Appointment management and wait times were concerns raised by some customers. One customer mentioned waiting for 20 minutes even though they arrived early for their appointment. This can indicate a lack of organization or a failure to manage appointments and customer flow effectively.
In conclusion, Kat Nails & Spa has strengths in terms of friendly and polite staff, a nice and relaxing atmosphere, efficient and quick service, and customer satisfaction with pedicures. However, there are weaknesses in terms of cleanliness concerns, pricing inconsistencies, quality of service, and appointment management. These weaknesses highlight areas that require improvement in order to provide a better overall experience for customers.
Best TL Reviews
Charges $5 to use nail file on feet?! Shaped toes round when they were square, never asked me how I wanted them done, at check out tried to charge me $5 for removal of nail polish, but.... I did not have any polish when I arrived, my feet were unpolished!
Male nail tech shaped multiple nails crooked, I had to take the file to shape evenly, polish on toe came completely off less than 24 hours later. Folks seem nice enough, but need improvement when it comes to actual services being rendered. Check the prices and the math. Never again.
I would not go back. The shop is not the cleanest. I like to see tools coming out from a sterilization pack not a dollar tree lunch container. There is only one staff who can do the design you see on the site. Though most staff and customers are wearing mask they sit you pretty close to other people. The tech was nice but her work was poor. I paid for a mani/pedi gel and not a week later and it's peeling away from the side and root. I usually get two weeks out of gel color on my hands.
All the people were so nice there and they work quick. Was satisfied with my nails until a wk later and they needed to be filled again. I usually can go 2.5-3 wks at the old salon i use to go to before a fill. Also got a pedi and was highly satisfied by the gentleman who did mine.
I really didn't like how my nails came out they were lumpy and the design and shape were not correct. I was heading to the airport so I just paid the $120 and got out of there. Looks nice, people were polite so maybe she was new. Loved my feet though so two stars for that part.
I have been searching for a new nail salon for weeks and I finally think so found a new home! The vibe and staff were amazing!!! Kat was so patient with me and did my nails exactly how I asked and they are beautiful!
Was great the first time and I came back!!! Everything was nice and relaxing great job on my pedicure. Will definitely be back again!
I had a 4pm appointment on a Thursday. I arrived 10 minutes early. They said oh you’re early you’re here for so and so. I said yes but whoever is available will do. There were 3 people working and two customers other than myself. I’m not sure why after waiting 20 minutes I still haven’t received service.
I've never had my eyebrows shaped before now
I love it
Tina is a rockstar
Place Pictures
Kat Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:30 AM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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