Kelly's Kitchen

+44 1202 488114

55 High St, Christchurch BH23 1AS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kelly's Kitchen

Kelly's Kitchen is a place that has received mixed reviews based on the comments provided. In order to analyze the strengths and weaknesses of the establishment, it is important to consider the different aspects mentioned.

One of the most frequently praised aspects of Kelly's Kitchen is the ambiance and design of the place. Commenters have mentioned that it is a lovely, light, and airy place with cute designs on their coffee and hot chocolate. This indicates that the atmosphere of the establishment is pleasant and visually appealing, which can contribute to a positive dining experience.

Another strength mentioned is the helpful, polite, and friendly staff. This is a significant factor that can greatly enhance the overall customer experience. Commenters have appreciated the service provided by the waiting staff, indicating that they were attentive and engaging. Polite and friendly staff can make customers feel welcome and valued, which is crucial for a restaurant's success.

Additionally, the affordability of the place is seen as a strength. Commenters mention that Kelly's Kitchen is reasonably priced, and they offer half-price breakfasts before 11 am. This indicates that the establishment offers good value for money, making it an attractive option for customers. The comment about good portions and vegetarian options further enhances the perception of value and variety.

Despite these positive aspects, there are also several weaknesses that have been highlighted by some commenters. One recurring complaint is about the quality of service provided by the waiting staff. One commenter mentioned that they were greeted in an abrupt tone by a waitress who seemed fatigued. Others mentioned that the waiting staff were nonchalant, rude, and dismissive. This indicates a lack of professionalism and can greatly impact the customer experience in a negative way.

Another weakness mentioned by a commenter is the quality of the food. Although some commenters found the food to be yummy, hot, and well-presented, one individual mentioned that their meal was nothing special and overpriced. They specifically mentioned that the salad consisted only of green salad leaves and raw red onion, which can be seen as lacking in creativity and variety. Additionally, someone mentioned that their oven chips were semi-cold and their egg was underdone. These issues with food quality and presentation can greatly impact the overall dining experience and customer satisfaction.

Another weakness mentioned by a commenter is the payment process. They noted that customers have to pay at the counter, which can be time-consuming if the establishment is busy. This indicates a lack of convenience and efficiency in the payment system. Furthermore, the suggestion of implementing table payment as an option might improve the overall experience and customer satisfaction.

In conclusion, Kelly's Kitchen has notable strengths such as a lovely ambiance, friendly staff, and affordable prices. However, there are several weaknesses that have been mentioned, including poor service, inconsistent food quality, and inconvenience during the payment process. In order to improve and address these weaknesses, the establishment should focus on improving the professionalism and attitude of the waiting staff, ensuring consistent high-quality food, and considering alternative payment options. By addressing these issues, Kelly's Kitchen can strive to provide a better overall dining experience for its customers.

Best TL Reviews

Lovely light airy place.

Perfect for a Sunday morning breakfast.

Staff helpful, polite and friendly.

Very reasonably priced, though dont do poached eggs sadly. Good portions, vegetarian options.

Cute designs on our coffee and hot chocolate ????

Plenty of places to eat in Christchurch but thoroughly recommend Kelly’s Kitchen for a Big Breakfast or a full English currently offering half price breakfasts before 11am.

Went in today at around 2 o'clock for a bite to eat with my friend. We were greeted with being asked what we wanted in the most abrupt tone by a waitress who clearly had had enough for the day. The food was alright, nothing too special. The price mark was way above the value of my meal. I had a chicken burger which was good, with a salad that consisted of green salad leaves and raw red onion. It came with some oven chips too. The waiting staff are nonchalant, generally rude and have a dismissive attitude. Although we were asked if we needed any sauces and things, when we said what we'd like, the waitress behaved like it was a hardship. Then the waitress asked if she could clear some of the table. What she actually did was clear everything, including the plate my friend was still eating from. Astonishing. The atmosphere and the nature of the staff made it clear we weren't going to get anywhere by complaining. If you like simplistic and friendly experiences when eating out with pleasant staff around you, this isn't the place to go.

I visited Kelly’s in Christchurch for a breakfast out with my mum this week. The service was speedy, and the waiting staff were very polite friendly and chatty! It was suggested by a local friend and it did not disappoint. The food was yummy and came hot.

I would recommend visiting, and will be retuning soon. Thanks everyone at Kelly’s for the lovely experience for me and my mum!

A great cafe to visit if visiting Christchurch. I went for breakfast which was half price if you buy a hot drink. You do feel a bit pushed to order quickly as staff are eager to serve you as there is table service. The breakfast was very tasty, hot and well presented. You have to pay at the counter which can take time if they are busy. An option to pay at your table would be a good idea. All in all very good.

I normally come to this place, in Christchurch, from my home in Switzerland, once a year on the 28th of February.

Circumstances will see me back this year for the second time, and I will be inviting friends and family, for a meal.

What can I say?

Great friendly service.

Good food.

Fair prices.

*****

Back again at the end of September drinking an excellent coffee whilst waiting for our food.

Breakfast half price before 11.00.....I don't know how they do it. Beans and mushrooms could have been a little hotter though. We'll be back in February !!

*****

Je viens normalement à cet endroit, à Christchurch, depuis chez moi en Suisse, une fois par an le 28 février. Les circonstances me verront revenir cette année pour la deuxième fois, et j'inviterai amis et famille, pour un repas. Que puis-je dire ?

Excellent service amical.

Bonne nourriture.

Des prix équitables.

*****

De retour fin septembre, buvant un excellent café en attendant notre nourriture.

Petit-déjeuner à moitié prix avant 11h00... Je ne sais pas comment ils font.

Les baked beans et les champignons auraient pu être un peu plus chauds, alors.

Nous serons de retour en février !!

Lovely place, lots of room, clean facilities, nice staff.

We had coffee and waffles, went down well and prices were good. Definitely recommend it as a pit stop.

This place is awful. Slow, disinterested service and low quality food. I had the pleasure of semi-cold oven chips, an underdone egg (who can't cook an egg!) and if you order bacon, egg & chips beware you'll get only one rasher.

Wont ever return. Do better.