Quick Facts About KFC Southampton
KFC Southampton Place has received a combination of positive and negative comments from customers. In order to analyze the strengths and weaknesses, we will break down the comments and evaluate the key points.
Starting with the strengths, one customer mentioned that they discovered a new meal option at the restaurant which was perfect for lunch. They were able to get a couple of pieces of chicken and a drink for under £5. This shows that the menu has affordable options that cater to different customer preferences. Another positive comment mentioned the boneless banquet meal, which pleased an 8-year-old. This indicates that KFC Southampton Place offers options suitable for children as well.
Moving on to the weaknesses, one major issue that is repeatedly mentioned is the long waiting time. Multiple customers expressed frustration with the slow service, with comments ranging from waiting over 20 minutes to half an hour for their orders. One customer specifically mentioned waiting for almost 10 minutes just to have their order taken. This suggests a lack of efficiency and organization in the restaurant, which can negatively impact the customer experience.
In addition to the long wait times, several customers also commented on the quality of the food. One customer stated that the chicken wings looked dry, hot, and lacked flavor. Another customer mentioned that their chicken was overcooked and felt rock solid. These comments suggest that the food at KFC Southampton Place may not consistently meet the expected standards of taste and quality.
Furthermore, there were complaints about the behavior of the staff. One customer mentioned that two staff members displayed unacceptable behavior, using inappropriate language and not providing basic customer service etiquette. This indicates a lack of professionalism and could contribute to a negative overall experience for customers.
Another weakness highlighted in the comments is the lack of inventory management. One customer mentioned that the restaurant had run out of all bottled drinks and did not offer an alternative solution. This shows a lack of preparation and foresight, which can lead to customer disappointment and frustration.
Overall, KFC Southampton Place has several weaknesses that need to be addressed. The long wait times, inconsistent food quality, unprofessional staff behavior, and inadequate inventory management all contribute to a negative customer experience. However, there are also strengths to consider, such as affordable meal options and menu variety that cater to different preferences. To improve customer satisfaction, the restaurant should focus on addressing these weaknesses and consistently delivering efficient service and high-quality food.
Best TL Reviews
Mega lecker
Frisch
Große AUSWAHL
Not worth the wait! Me and my daughter hadn’t been to KFC for ages. Total chaos, people waiting over 20 minutes. We waited for over half an hour for 2 wraps but one went missing. Not much in the way of an apology either. Food mediocre. If you want fast food don’t bother going there.
Slowest KFC I have ever been too. An ex KFC employee myself the speed was absolutely disgraceful... Stood for ages before they acknowledged me and took my order. Then waited even longer for my order to be prepared. Standing at the counter for almost 10 minutes.
Their chicken wings look like they were done a lifetime ago!!! Dry, just hot and no flavour!!!!
I discovered a new meal option here which was perfect for lunch. I don't do the burgers and can't eat a bucket but for under £5 I got a couple of bits of chicken and a drink. Spot on. My 8 yr old was pleased with is boneless banquet as well.
The worst KFC we ever had. Service was awful, greens were browns, chicken was rock solid and felt really overcooked. Was in a rush so didn't have time to order again. Will never return, totally not up to scratch.
Terrible behaviour from 2 staff. The famale Staff on till kept calling me mate and when we asked if there were any hot wings ready she replied "yes mate, back there mate, dunno how many there are mate, 15, 20 I dunno mate".
No thank you's, no smiles, and very basic transaction interaction even for a fast food establishment.
Although the food from this KFC is renowned for being sub par, the staff that was working during my visit was just terrible beyond terrible.
Just awful...40 minute wait in queue that wasnt really that long then sold out of all bottle drinks and not willing to offer a tap alternative. Then asked to wait another 7 minutes for our chicken to cook. Its supposed to be fast food. Instead I went to macdonalds next door and queued, ordered 3 meals, and get it all within 5 minutes! Oh yea plus one of the members of staff was too busy abusing his mates who came to take the mickey out of him for having a good, unacceptable behaviour and language infront of children. Totally and utterly disapointed its a shame I cant give half a star as giving 1 is being kind.
KFC Southampton Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible lift
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
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Kids' menu
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Catering
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Dessert
Amenities
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Good for kids
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Wi-Fi
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | 02:00 AM - 09:00 PM |
|---|---|
| Tuesday | 02:00 AM - 09:00 PM |
| Wednesday | 02:00 AM - 09:00 PM |
| Thursday | 02:00 AM - 09:00 PM |
| Friday | 02:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 09:00 PM |
How to go there
Location
Places
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