KING NAIL SPA

+1 803-787-0474

5496 Forest Dr STE E, Columbia, SC 29206 United States of America

Open Today: -

Quick Facts About KING NAIL SPA

King Nail Spa, based on the comments provided, has both strengths and weaknesses that can be identified. Let's examine them in detail.

Strengths: 1. Prompt and courteous greeting: One customer mentions being greeted promptly and courteously upon entering the spa. This indicates that the staff are attentive and focused on providing good customer service.

2. Quick and gentle service: Another customer praises the nail technician for being quick, gentle, and pleasant during the pedicure. This demonstrates the staff's skill and ability to provide a comfortable and efficient experience for customers.

3. Beautiful and thoughtful work: A customer states that the work done at King Nail Spa is beautiful and thoughtfully executed. This suggests that the nail technicians possess a high level of expertise and attention to detail, resulting in satisfactory outcomes for customers.

4. Relaxing ambiance and amenities: The spa's decor is described as beautiful, tasteful, and matching. The presence of massage chairs, a bar with alcoholic beverages, and the choice of soothing background music enhances the overall experience and creates a relaxing atmosphere for customers.

Weaknesses: 1. Rushed service and inadequate attention to customers' needs: One customer complains about their pedicure being rushed, lasting less than 10 minutes, allegedly due to the presence of their well-behaved child. Additionally, another customer mentions feeling rushed and misunderstood when requesting a specific nail design. These incidents indicate a lack of attention to customer's needs and desires, resulting in a poor experience.

2. Poor customer service and unresponsive management: Multiple comments highlight poor customer service, with staff members pressuring customers into unnecessary services and failing to address concerns or rectify mistakes. The manager's indifferent response to complaints creates a feeling of apathy towards customer satisfaction.

3. Inconsistent quality and durability of the services provided: Customers report issues with gel polish peeling off toes soon after application, bulky nails, and the quick chipping of matte polish. These instances imply inconsistencies in the quality of services provided and raise doubts about the durability of the treatments.

4. Inadequate communication and language barrier: A customer expresses frustration regarding miscommunication and language barriers when attempting to convey their desired nail design. This indicates a lack of effective communication between staff and customers, which can result in misunderstandings and unsatisfactory results.

Based on the strengths and weaknesses identified, King Nail Spa has areas that require improvement. The spa should focus on enhancing customer service, addressing and resolving issues promptly, and ensuring effective communication to meet customer expectations. Additionally, staff members should receive training to improve their understanding of customer needs and preferences. By addressing these weaknesses, King Nail Spa can better capitalize on its strengths and provide a more satisfying experience for its customers.

Best TL Reviews

Do not come to this place!! First the man rushed my pedicure it literally took him less then 10 minutes and they charge $50!! Come to find out he rushed it due to me having my son with me, who is 5 and is VERY well behaved! Then after my service the lady proceeds to come to me and told me not to come next time if he is with me. I politely told her I will NEVER be back I couldn’t even enjoy it due to it only lasting 10 minutes all due to my son who sat in the chair on the tablet and barely said a word the entire time. Apparently this place is not single mom friendly so I would recommend you take your business elsewhere!!

I went to get a full set and pedicure here for the first time. My service was decent while my friend experienced terrible customer service. She kept saying gel polish does not last on her toes, by the time she walked out of the building the entire toe polish peeled OFF. On top of that, the nails are bulky and the manager refuses to fix the service without a discounted rate. Ongoing issues kept arising while trying to resolve the issue at hand. All in all, the business delivered poor customer service and I feel for anyone who comes into this place. My advice to you is be aware of the money hungry employees that rush the service you are paying for.

I walked in at 4:35 pm and was greeted promptly and courteously. The nail tech quickly came and began working. He was very quick, gentle and pleasant. My previous experiences with pedicures have left me in pain upon completion. Nathan did not cause any pain even with my split nail. I would recommend him and King Nail Spa.

Love this salon. Everyone is always so nice and helpful. The work is beautiful and thoughtfully done. My place for all my nail care.

Poor customer service and the manager doesn't care. The employee who did my nails today mis understood what design I asked him for. He became very irritated from the beginning and rushed through my service. I asked for a design that had lines...the pic I showed him had a few nails that were ombre and encapsulated but I didn't want those...just the line design. He still argued me down to his manager that I wanted another set. I just told him do the fill in no polish or design...I left & went somewhere else where they honored my request. He had the nerve to ask me if I liked my nails after clearly doing nothing i asked. He basicallytried to force me to get gel polish or dip (neither of which i asked for...i had to tell him no more than once) ..I told him no paid for the poor job he did and walked out. I advised the manager I will not return he just shrugged. They don't care about the language barrier or your wishes as a customer they just rush you in and out. I told the manager I got a design from them three weeks ago with lines . He just continued to repeat whst the tech told him. My only regret is I should NEVER have returned here after Kenny cut my thumb with the drill. And they never instruct you to was your hands during your service. The manager shrugged when I advised him of this as well. Go here at your own risk.

First of all, the nail techs my sister and I had, did not know when to stop when it came to up selling. We asked for one thing and it’s okay to try once or twice, but they were asking way to much. I payed extra for gel, and my matte was peeled in 2 days. They also painted my sisters nails matte. It didn’t work and they just left her to dry. She had to ask for it to be fixed by a different nail tech. The man at the front desk was great, everything else was terrible. I get my nails done at least once a month, I would rather have paid more and had it be nice and last. Just go to POSH

Sung is the Best for Lashes annd waxing she is so sweet annd really takes her time to get done right Brian for my nails and Cindy for an excellent Pedi Not taking anything from the rest of the crew but these are my picks Love this place!!! For 4+ years

This spa is like an oasis in the middle of a cement strip mall. My mother and I came here to get pedicures together. I called ahead to make sure they could fit us in and do our nails at the same time. Sure enough, when we walked in they immediately sat us right next to each other. The decor is absolutely beautiful. It is very tastefully done and everything matches. They even have a bar with wine and assorted alcoholic beverages. The chairs are some of the best massage chairs I have ever sat in, and I left feeling like a professional had rubbed the knots right out! The pedicure tech herself was very professional and my nails were impeccably done. She massaged my legs and feet for a long time, and was very detailed on my nails. The tv's were on a nature channel and instrumental music was on in the background. It was so much more enjoyable than hearing a tv blaring. Overall, I would recommend this nail salon to anyone. It was about 5 dollars more expensive than other places but you pay for the experience and decor. SO worth it.