Quick Facts About Kingway Hair Salon
Kingway Hair Salon has received mixed reviews from customers, with both positive and negative comments being made about the salon. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided by customers.
Starting with the strengths, it is clear that Kingway Hair Salon excels in customer service. Several customers praised the excellent customer service they received, highlighting the friendly and welcoming atmosphere of the salon. This positive experience is likely to contribute to customer satisfaction and loyalty. Additionally, customers have mentioned that the haircuts they received were of high quality and were well worth the price. The affordability of the salon, even when adding additional services such as a shampoo and scalp massage, was also noted as a strength.
Another strength of Kingway Hair Salon is the punctuality of the hairstylists. One customer mentioned that they called ahead for an appointment and the stylist was punctual each time. This level of professionalism and respect for the customer's time is highly valued by clients.
Moving on to the weaknesses, one recurring complaint is the long wait times. Multiple customers mentioned having to wait for extended periods before receiving their haircut or service. In one instance, a customer had to wait 35 minutes after their scheduled appointment time. This can be a major inconvenience for customers and may lead to frustration and dissatisfaction. Similarly, another customer mentioned having to wait up to an hour to receive service, even after making an appointment. Long wait times can deter customers from returning to the salon and may have a negative impact on the overall customer experience.
Another weakness highlighted by customers is the cleanliness of the salon. One customer mentioned that the salon was dirty and this is never a good impression to leave on customers. Maintaining cleanliness and hygiene is crucial in a salon setting, as it directly impacts the customer's perception of the business and can affect whether they choose to return.
Additionally, there were complaints about the inconsistency of service based on the customer's age and race. One customer mentioned feeling that the salon treated them differently based on these factors. This type of prejudice can create a negative environment and lead to a loss of trust in the salon.
Lastly, a few customers mentioned dissatisfaction with the haircuts they received. One customer mentioned that their hair was cut shorter than they had requested, while another mentioned that their stylist did not use proper techniques and caused heat damage to their hair. In order to maintain customer satisfaction, it is important for the salon to ensure that all stylists are properly trained and skilled in providing a range of hair services.
In conclusion, Kingway Hair Salon has strengths in terms of excellent customer service, high-quality haircuts, and affordable prices. The punctuality of the stylists is also noted as a positive aspect of the salon. However, weaknesses include long wait times, cleanliness issues, inconsistency in service, and occasional dissatisfaction with the haircuts. It is important for the salon to address these weaknesses in order to improve the overall customer experience and retain their clientele.
Best TL Reviews
Excellent customer service, haircut and the price is great even when adding a shampoo and a scalp massage.
It’s my third time visiting this salon to get a haircut and my hairstylist does an amazing job each time. I tend to call ahead for an appointment and she’s been punctual each time. The service is amazing especially when you add the shampoo with the haircut. I feel like she takes care of my hair more than I ever do with they way she washes my hair. Keep up the amazing work Huong
Made an appointment and had to wait 35 minutes. When it was my turn for a haircut, I was left waiting for 10 minutes on a chair that was still full of hair!! I had to use my hands to wipe most of it off. Then she proceeded to cut my hair with the same scissors and comb that was already used on the previous client. Very unprofessional. During the cut, she combed without holding my head in place which really hurts. My head was pulled left right and center like a barbie doll. After the cut, she styled it with a straightener with no hair protectant. The reason I wanted a haircut in the first place was to get rid of my split ends-- now she gave me more and caused some heat damage as well. I paid $18 at the cost of a 40 minute wait for a haircut that took less than 10 minutes. There was also hair on my face that she didnt bother using a blow-dryer to get off. It's been years since I last visited and I will not come back again. This place is very partial and their customer service varies from your age and race. I thought they would change now that I'm older but I guess they just care about your money than your salon experience.
What is the point of making appointment? My appointment supposed to be at 3:30, my service is at 4:20….50 minutes late….please stay away from this place!!!! I did want to leave many times but I feel I will be wasted my time if I leave.
You have to wait up to 1 hour to get service. If you make a apointment you still wait 45 min to 1 hour. And they take the Asian speaking clients first no mater how long you waited for your turn. Place is dirty. Prices is great, they cut too short. You say 1 inch trim they cut 4 inches.
Had an appointment scheduled with Jenny. I was on time and Jenny was cutting someone’s hair. I have now waited an hour because they constantly promised 5 more minutes ok? Then it added to 1 hour of waiting. They need to respect and value people’s time. I love my hair cut.
Great cut, great service, great price!
Very inexpensive and friendly Vietnamese hair salon. Generally has a long queue on weekends, so best to arrive early. I received several quality men's haircuts here but my wife didn't like her recent hair styling.
Kingway Hair Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
How to go there
Location
Places
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