Quick Facts About La Vela Ristorante
La Vela Ristorante has received several positive comments about their food, service, and atmosphere. These strengths seem to be consistent throughout the reviews. The restaurant is commended for its beautiful Halloween decorations, attentive waiting staff, and delicious food. The cleanliness of the toilets is also mentioned as a positive attribute. One reviewer specifically recommends the restaurant for a nice Italian meal, highlighting their positive experience.
Another reviewer had a positive experience at La Vela Ristorante, particularly mentioning the quality of the meatballs and pizza. They also appreciated the cleanliness of the toilet and the comfortable seating. They recommend the restaurant for a relaxing and enjoyable dining experience.
A customer who dined at La Vela Ristorante for a special occasion, their boyfriend's birthday, had a positive overall experience. They were able to make a reservation a week in advance and were seated at a nice quiet table by the window. The reviewer appreciated the attentive staff and the cleanliness of the toilet. They also enjoyed their drinks, starters, and main courses, although they felt the risotto was just okay. Despite this, they still recommend the restaurant and deduct only one star due to the lack of special recognition for their boyfriend's birthday.
One reviewer had an exceptional dining experience at La Vela Ristorante. They describe everything as "1st Class" and highly recommend the lamb special and cheesecake for dessert. The reviewer acknowledges that the online menu is slightly outdated but appreciates the surprise addition of a sirloin steak and BBQ ribs to the menu. They describe the restaurant as a gem and plan to return soon.
However, the restaurant does receive some negative comments as well. One reviewer expresses their disappointment with the way their sister's hen do was handled by the restaurant. They booked a table for a group of 10, paid a bill of over £250, and were then asked to keep the noise down. The reviewer criticizes the restaurant for not addressing the noise issue earlier and tarnishing their experience.
The restaurant owner responds to this negative review and explains that, while they don't mind noise during the quieter first hour, they received complaints from other customers as more people started to arrive. They claim they approached the bride in a private conversation before accepting payment, in order to address the issue. The reviewer rebuts by stating that they would have been more cautious and considerate if the issue had been brought to their attention earlier. They emphasize that their negative review is based on their experience with the restaurant's customer service.
In conclusion, La Vela Ristorante receives mostly positive feedback in the comments. The strengths mentioned include the nice Halloween decorations, attentive and friendly staff, delicious food, and cleanliness of the facilities. However, the restaurant also faces criticism for not addressing a noise issue with a group booking earlier, resulting in some dissatisfaction from that party. Overall, La Vela Ristorante seems to have a positive reputation and is recommended by customers for a nice Italian meal.
Best TL Reviews
Nice Halloween decorations
1st visit to this restaurant
Lovely whitebait for starters
Coke with ice and slice
Main course spaghetti bolognaise
Rump of lamb was the special
Well worth a visit for a nice Italian meal
Waitress nice and friendly
Food was beautiful. The waiting staff were attentive and made us feel very welcome. We didn't book but they found space for the 7 of us even though it was full. Clean toilets beautifully presented. I would recommend if you are ever in Burnum on sea
Booked a week in advance to attend restaurant for my boyfriend's birthday. Dinner was for 6 pm on a Tuesday. Restaurant wasn't busy and we were shown to a nice quiet table by the window. Seats are comfortable. I sat on padded bench and my partner took the freestanding chair.
We gave our drinks order and I asked for the toilet. Toilet was very clean and well stocked with toilet paper and soap.
Our drinks came and shortly afterwards, our starter and main order was taken. This didn't take long to come out.
I had the meatballs for starter and chicken risotto for mains.
Meatballs were amazing. The risotto was OK but I wouldn't order it again. My partner loved his chicken wing starter and La Festa pizza for main. I also thought the pizza was delicious.
There's a big carpark not far, but we were able to park on the same street as the restaurant. There is disabled parking directly in front of restaurant.
Staff were brilliant, friendly and helpful.
I deducted one star because the risotto was just OK and even though I let them know it was my partner's birthday when I booked there was nothing special done. Not a problem but it would have meant an extra star.
You will enjoy this restaurant if you go.
Dined tonight, everything was 1st Class. Had the lamb special, excellent quality meat, highly recommend. Cheesecake for dessert was heaven, really finished off a perfect evening. The menu on the Web site is slightly out dated however, nice surprise was to find (restaurant menu) below the burger was 10oz sirloin and BBQ ribs. This place is a reel gem, we wii return very soon.
If I could give them minus I would.
They took the booking of my sisters hen do, and after we paid the bill of over £250 they then came to ask us to keep the noise down.
Why not ask before we paid and not wait until after?
Its a hen do and we was not as loud as we could of been.
There was 9 adults and a teenager.
Next time I would recommend not booking a hen do and if your customers are being loud please speak to them straight away and not after they have paid, as that has made you look even worse.
We are all humans and you may of had experience where people may of been loud and when you have approached them walked out without paying, but do not tarnish all people with the same brush.
So.rude
*** response to the owner. My apologies when I was writing the review I didn't count myself, so the full amount of people turned up, so we didn't inform you as no one was missing.
You state the following "As one of our regular customers we did expect your understanding to be way different." Could you clarify please?
What difference does it make if I am a regular or a stranger?
Yes we was 5/10 minutes late, however we apologised the moment we all arrived and nothing was said by yourself or the staff regarding that.
You state "During our first hours, we don’t normally have too many customers in the restaurant so we didn’t mind the party having fun and laughing as many of the members are regulars in our restaurant." During the first hour we was waiting for our food, so yes we was having a laugh, as you state you didn't mind.
"However, as more customers began to come in, we also started getting concerns and complaints about the noise from our customers. Feeling under pressure as other customers were stating that they were going to leave, my colleague kindly asked the lovely bride in private to keep the noise down so that everyone can have an enjoyable night, however, this all took place before any sort of payment was taken, as there would be no reason to let you know about the situation after paying."
If you had said to us the moment you had your first complaint about the noise we would of understood and would have certainly been even more cautious and considerate. (Yes sometimes a crowd can be loud) however we was eating the most of the time your other customers were arriving, and the moment the bride was approached we then left, out of respect to your other customers.
You had every reason to wait until payment as no doubt you was worried by saying something before payment may of made you assume payment or a kick off may have happened- (again my opinion and how the way it was handled made it look)
Payments had started to be made when you approached the bride to be.
My review and stating minus is about your customer service and to me that is what more important.
Yes your food was lovely and the place was clean but this is my review and my opinion
Four of us went to La Vela this evening for my sons birthday. Staff were really helpful and attentive. All food was cooked fresh and excellent quality, the Calzone was delicious. The best Italian I've had in a long time.
A fantastic restaurant. The staff were great. Service was excellent and the food was amazing. Would definitely recommend!
Very nice food. As soon as you walk in you can smell something deliciously in the air. The food served was really tasty and super hot. Well recommended.b
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La Vela Ristorante Info
Amenities
Service options
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Takeaway
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Dine-in
Health and safety
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Reservations required
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Healthy options
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Late-night food
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
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Romantic
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Upmarket
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 02:00 AM - 10:30 PM |
| Wednesday | 02:00 AM - 10:30 PM |
| Thursday | 02:00 AM - 10:30 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
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