Starbucks Coffee

+44 871 200 2000

Kings Way Stevenage Leisure Park, Units 3B & 4, Stevenage SG1 2UA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Excellent service: Despite some negative experiences mentioned in the comments, there are also positive comments highlighting the great service provided at Starbucks. Good customer service is a key strength for any business, as it helps build customer loyalty and satisfaction. 2. Good coffee: Multiple comments mention the quality of the coffee, praising it as superb and enjoyable. Consistently providing high-quality beverages can help Starbucks maintain its reputation as a leading coffee retailer. 3. Convenient location: Being located next to a cinema can be advantageous as it offers customers the opportunity to enjoy a drink before or after watching a movie. The convenience of the location may attract more customers and increase foot traffic. 4. Courteous staff: Several comments mention the pleasant and courteous nature of the staff. Friendly and helpful employees contribute to a positive customer experience, leading to customer satisfaction and potentially repeat business.

Weaknesses: 1. Poor communication: Comments mention issues such as notices about the fridge not working and the unavailability of oat milk. Inconsistent communication can lead to customer frustration and dissatisfaction. 2. Lack of variety: A comment mentions that the franchise does not offer the Starbucks app, meaning customers cannot take advantage of perks such as bean collection, free drinks, or free extras. Additionally, the franchise charges 10 to 15% more than other nearby Starbucks locations. These factors limit the options and benefits available to customers, potentially discouraging them from choosing this particular Starbucks. 3. Noise levels: One comment highlights the noisy environment, comparing it to a large cinema foyer. Customers seeking a peaceful atmosphere to enjoy their coffee may be put off by excessive noise levels. 4. Limited stock: Another comment mentions that the store is sometimes limited in stock. This can be frustrating for customers who have specific preferences or dietary restrictions and may limit their options when visiting this Starbucks location. 5. Quality control issues: One customer mentioned receiving a disgusting Hazelnut Hot Chocolate and having to throw the entire drink away. Inconsistent food and beverage quality can result in customer dissatisfaction and a negative perception of the brand.

Overall, while Starbucks has strengths such as excellent service and good coffee, it also faces weaknesses such as poor communication, limited variety, noise levels, limited stock, and quality control issues. Addressing and improving upon these weaknesses can enhance the overall customer experience and satisfaction at this particular Starbucks location.

Best TL Reviews

Not a good day today. Five people sat outside. The one person other than myself sat inside was a member of staff who appeared to be doing the books. Two notices on view. One saying the fridge wasn't working and the other saying they had not oat milk. They don't take Starbuck's scheme because they are franchised. Of the two people behind the counter one spoke to tell me this. The other one even forgot to smile when I thanked her for the coffee.

Excellent service, coffee superb but noisy as in the foyer of a large cinema.

5p extra for a takeaway cup, but they don't do normal mugs and they don't price that up on the menu board and you don't find out until they tell you!

It's only 5p but...... so I took extra napkins, straws and sugar, I know it might be petty but I felt a little robbed.

Plus swearing heard from the staff room, glad I didn't have my 7yo with me.

Won't be coming here again.

Very nice, enjoyed a soy chai latte which was alright. Right next to the cinema so can be a little busy

Note that this franchise doesn't take Starbuck App at all (so no bean collection, no free drinks, no free extras), plus they charge around 10 to 15% more than other nearby Starbucks.

Small concession as part of the Cineworld Complex.

Always good to take in a drink for a film or just whilst I am waiting for someone in the leisure park.

Sometimes limited in stock, but always pleasant and courteous.

Great service but normal drinks and food..

Was recommended a Hazelnut Hot Chocolate and it was absolutely disgusting!!!! Threw the whole thing straight in the bin.